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EA_Cade replied to Kit Clash
Hi @nilfc95,Can you provide what kit you're using so I can get this looked at? -EA Cade
4:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Kicks me out of ultimate team when i try to submit an sbc
Hi @scottishcant,Is this on the web/companion app or the console? -EA_Cade
7:30 pm, January 10, 2020 Technical Issues
EA_Cade replied to Kicked out of Fifa 20
Hi @MetroWriter755,Sorry to hear that, what system is this happening on? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Kicked off FUT server mid game
Hi @tbuttt20,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
10:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Kicked from FUT, lost game
Hi @Heavenwarrior26,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
4:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to Kick im champions
Hi @arolisek,Is the game crashing or are you disconnecting? -EA Cade
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Keeps login me out of fut champs and i get losses
Hi @Jamiekinggett7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Kamara is shorter in fut 20 than in real life
Hi @SergioHD27,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
7:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to Just got my account back on Fifa and it’s been hackwd
Hi @ToRuniteds,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to Just Add A Feature To Turn Off Vibration Already!
Hi @JamieTheGee,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:00 pm, January 29, 2020 Technical Issues
EA_Cade replied to Jonathan Viera
Hi @Airamzito,Icons are not in Career mode on any platform - if you've seen otherwise, it's a modded game. -EA Cade
6:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to James chips
Hi @adamhalvares, The objective isn't bugged if that's what you're getting at, I completed it myself without issue. Make sure the ball is clearing the keepers body and not being chipped ..
5:30 pm, February 12, 2020 Technical Issues
EA_Cade replied to I’ve been told to request account recovery which I did now what do I do.
Hi @ABHailes,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to I’d name not the same as Ea sport log in
Hi @nonameboys85,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Items stuck on transfer list
Hi @m4rc1nh094,This should resolve itself automatically within 24 hours, if it hasn't by tomorrow AM please give us a shout at http://bit.ly/EA_Contact_Us so we can take a look at your account. ..
10:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Items stuck in transfer market
Hi @brock92266,This still happening? -EA Cade
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Item stuck on transfercandidate list
Hi @zirom8940,Hello! For content issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to It's not letting me go online
Hi @Tortugasparan,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for ..
6:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to It won’t let me login to fifa
Hi @dylan24030410,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
5:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to It won’t let me link my Ea account to my twitch account
Hi @jamesandme75,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
9:00 pm, March 20, 2020 Technical Issues
EA_Cade replied to Issues with Fifa20
Hi @patrisan2020,Can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade
5:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to Issue: Unable to connect to Ultimate Team in FIFA20.
Hey all,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-t..
8:30 pm, January 30, 2020 Technical Issues
EA_Cade replied to Issue with updates
Hi @G_Chaowei,Are you referring to career mode? You'll need to start a new save to get the updated ratings, we can't modify those files on our side. -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Issue with FUT club profile creation date and name
Hi @IbraKSA88,I'm afraid that if you skip a year in the franchise as you have your Established Date will be reset. Your FUT Club doesn't carry over from year to year, but you'll earn loyalty/returning..
4:30 pm, April 8, 2020 Technical Issues
EA_Cade replied to Issue accepting online friendly on ps4
Hi @avfc1310,That's really odd, this happens even if the game is running? If so can you make sure both of you are fully updated? -EA_Cade
3:30 pm, January 30, 2020 Technical Issues
EA_Cade replied to Is anyone else pitch so bright!
Hi @cole0263,Hiya! Can you get me a screenshot of this please? -EA_Cade
8:30 pm, January 7, 2020 Technical Issues
EA_Cade replied to Invalid Account on XBOX
Hi @FocusShrine,Sorry to hear it, is this still happening? -EA Cade
2:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to International management offer not received
Hi @Aslaan2001,AFAIK the International Offer for Manager Career mode in the Catalog doesn't guarantee that you'll get your managers country as an offer. -EA Cade
5:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Installation process stuck
Hi @SiyaX-1970,Sounds like either your disc is faulty or your PS4 drive could be full. -EA_Cade
9:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to Input lag!!!!
@rr3inert Ask and ye shall receive. -EA_Cade
3:00 pm, February 22, 2020 Technical Issues
EA_Cade replied to Ingame Audio Channels
Hi @Teknosbeka,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
2:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Incredibly confused about how cases on this site work
Hi @akamegachill,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.An advisor cannot assist with a banned account. -EA Cade ..
10:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Incorrect transfer operation
Hi @MonsterMash08,We have never been able to replicate an issue with the companion or web app buying or listing an item for a price other than it was set at by the user. If there were a bug with the t..
10:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to Incorrect result in weekend league
Hi @Sri_balaji1993,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pr..
9:30 pm, April 14, 2020 Technical Issues
EA_Cade replied to Incorrect Login Verification email
Hey all, To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make su..
6:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to In game management
Hi @JiMBOSLiCE40114,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a Career save file. Then let me know if this p..
6:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to In a game, the color of my team's shirt and my opponent's team are the same
Hi @goldspeed1995,I'm sorry to hear that, can you recall what Kit you were wearing so I can get this sent up for review? -EA Cade
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to In Game Leaderboard
What are you seeing in game? -EA Cade
7:00 am, April 26, 2020 Technical Issues
EA_Cade replied to In CareerMode goals happen even after the end of the game
Hi @kaadji81,Does this actually happen 75% of the time? I just attempted this several times and was unable to replicate it. -EA_Cade
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Image quality fifa 20
Hi @pigugu,What platform are you playing on? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to Im not getting my special edition packs
Hi @joshthewildly,Which edition do you have? The Ultimate and Champions edition packs have all been sent out at this time. -EA_Cade
3:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to Icon swaps progress
Hi @astonvilla20886,Are you positive they were first owned players? I'm not seeing any other reports of this issue. You can check by viewing the player stats in your squad to see if they have the Firs..
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Icon swaps players .. SBC mistake ... just 1 player Extra
Hi @MOHA-_-BAARA,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
8:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to Icon swaps online no progress
Hi @ashmanzting,Not tracking anything with this objective, can you show your squad please? -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Icon swap
Hi @thom857g,Sorry, I'm not understanding your issue. Are you trying to swap the icon you received from the Prime Icon pack with a different one? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to Icon Swap Token Missing
Hi @hintonomikhael,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Icon Request
Hi @ClarkieBoi123,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to I'm stuck on the menu screen
Hi @Strainedsheep,Sorry to hear this! Which menu screen are you stuck at? -EA_Cade
3:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to I'm getting disconnected all the time.
Hi @neonblackest,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
5:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to I won a Division Rivals match and got a DNF.
Hi @PhanTastik377,If you were disconnected from a game session any objectives completed or progressed during that session won't count I'm afraid. You'll need to replay the objectives for them to count..
10:30 pm, March 3, 2020 Technical Issues
