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EA_Cade replied to Unable to link ea with twitch
Hi @chokos1926,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
6:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to Unable to connect to fut account
Hi @KNGFUS,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
4:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to Unable to connect to ea servers from iran
Hi @bangspacebang,In compliance with US embargoes and sanctions laws, Origin is not available in Cuba, Iran, North Korea, Sudan, Syria and Ukraine (Crimea region). -EA_Cade ..
8:00 pm, March 7, 2020 Technical Issues
EA_Cade replied to Unable to connect to ea server fifa 20 ps4
Hi @samrock81,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Unable to connect to FIFA 20 Ultimate Team
Hi @nogamenol1fe0v0,Sorry for the delay, was out of office. Is this still happening? -EA_Cade
3:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA servers at this time
Hi @Duguqiubai87,What system is this happening on? I'm not showing any trending issues on our side with connectivity. -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA servers FIFA 20 Xbox One
Hi @Ricaa31,When you connect on a Hot Spot were you able to actually play a game? If so, that would clear any account issue and allow you to go back to your normal means of connecting. You can also tr..
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA servers
Hi @VerruckterHund,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Unable to connect to EA server on PS4
Hi @RiSa_Sa_ZR,Sorry to hear it. Where exactly are you getting hung up? -EA_Cade
6:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to Unable to connect in Online Friendlies
Hi @olichadders,This usually happens when one of the parties in the match is on an IPv6 connection. I would recommend you both checking your console network settings to see if you're on IPv4 or 6. ..
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Unable to connect ea servers
Hi @booodlaaaj,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Unable to connect FUT20 - Origin Account expired
Hi @kenclickrich,Looks like you were playing on an Origin Access membership which expired yesterday, you would need to resubscribe to continue playing. -EA_Cade ..
6:30 pm, January 4, 2020 Technical Issues
EA_Cade replied to Unable to connect
Hi @Zachap17,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
5:00 pm, January 29, 2020 Technical Issues
EA_Cade replied to Unable to complete the basic sbc due to it keep crashing
Hi @NICKRTGD,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this per..
6:30 pm, April 18, 2020 Technical Issues
EA_Cade replied to Unable to Conner to EA servers
Hi @M-Millionth,Try again now please. -EA_Cade
10:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to Unable to Connect to EA Servers FIFA20 PS4 - never since Dec 2019
Hi @QCsizzle,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT o..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Ultimate team squad
Hi @stavongiii,Your previously created squad? If so, that's tied to your PSN ID. -EA Cade
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Ultimate team log in
Hi @omarfehr,Sorry to hear it. What system is this happening on? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Ultimate team error :(
Hi @yuvalt1000,Not showing anything wrong with your account, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
6:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Ultimate team error
Hi @ayalhoshan,Try again now please. -EA_Cade
5:30 pm, January 14, 2020 Technical Issues
EA_Cade replied to Ultimate team deleted
Hi @Sparky-Wwfc,Are you saying that you logged into the PC version of FIFA 20 or the Web App? -EA_Cade
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to Ultimate team access error
Hi @Gunneirsta,I'm not showing anything blocking you on our side, is this still happening? -EA Cade
6:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to Ultimate team
Hi @xxielliottixx,Give it a shot now please. This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA_Cade
10:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to Ultimate Team random transfer selling
Hi @Redevil19ftw,For account security issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Ultimate Team is completely broken because of cheaters.We paying money for what?
Hi @47rising,If you suspect someone is cheating, please report it accordingly. We have no way to action or investigate someone over Answers HQ. -EA Cade
4:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Ultimate Pack
Hi @finnjkeeffe,Sorry for the confusion. The 83+ indicator ≠ 84 and up, it means 83 and up. -EA_Cade
11:00 pm, January 9, 2020 Technical Issues
EA_Cade replied to UNPROFESSIOAL AGENTS, COSTED ME THINGS
Hi @corsac16,Sorry to hear this, we have 0 ability to transfer content between PSN ID's like you're describing. It sounds like the agent was confused as to what you were trying to accomplish and simpl..
8:30 pm, January 10, 2020 Technical Issues
EA_Cade replied to UNABLE TO HAVE A SOLID GOOD CONNECTION TO EA SERVERS
@KB1iLU Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-..
3:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to UCL Werner
Hi @davidjacquett,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
7:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Twitch prime
Hi @BowTwinkle,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
5:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Twitch Linking - no pack
Hi @ThechosenVIE,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Trouble with Bruno Fernandes rewards
Hi @correalopera,This has been sent up to the FIFA team for investigation. -EA Cade
4:30 pm, June 26, 2020 Technical Issues
EA_Cade replied to Tried deleting cache files to fix a white screen, but ended up with no games.
Hi @phagma,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
5:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Transferring Ultimate Team account to different Xbox?
Hi @AvivChelsea65,FIFA progress is locked to the account it was earned on I'm afraid, we have no way of transferring it to a different gamertag. -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Transfer window freezes
Hi @PalZsolt83,Sorry to hear it, the game locks up on transfer deadline day completely? -EA_Cade
3:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Transfer market not working
Hi @FUTWIZBrock, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Transfer market freeze, now all club players are non trade-able
Hi @InfectoRR,Sorry to hear it, are you saying your previously tradeable players are now untradeable? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Transfer market freeze cost me 200000 coins
Hi @raybuff91,We have never been able to replicate an issue with the companion or web app listing or purchasing an item for a price other than it was set at by the user. If there were a bug with the t..
11:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to Transfer market bug
Hi @amIcooL92,We have never been able to replicate an issue with the Transfer Market buying an item instead of bidding on it. If there were a bug with the transfer market we would see thousands of pos..
10:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to Transfer market banned
Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Transfer market ban
Hi @Josh273165,Did you follow the steps at http://bit.ly/ContactAccountDisputes already? -EA Cade
4:00 pm, June 20, 2020 Technical Issues
EA_Cade replied to Transfer Targets
Hi @finleyziemba,Sorry for the delay, is this still happening? -EA Cade
6:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to Transfer Market issues
Hi @drewal1972,That sounds like a form of bot detection, it'll clear after a period of inactivity on the market. -EA Cade
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Trans
Hi @aisj7,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
10:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to Training Controls
Hi @abstracto9,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
3:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to Training
Hi @ballbag370,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Tournaments Locked Online Seasons Fifa 20
Hi @flipkings,Can you get me a screenshot of this please? -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Totw moments
Hi @tranquilo078,TOTW packs contain TOTW 26 players, this was communicated here. -EA_Cade
3:00 pm, March 19, 2020 Technical Issues
EA_Cade replied to Totssf
Hi @ifusion19,Lautaro's TOTSSF item isn't included in the Ultimate TOTSSF. You can see the full Ultimate TOTSSF here. -EA Cade View in t..
3:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to Took away futchamps games and gave me a loss because servers went down
Hi @THorangeiPWN,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
8:00 pm, May 1, 2020 Technical Issues
