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EA_Cade replied to Hello @EA_Cade i
Hi @huick061,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
2:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Hello
Hi @rbxs10,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Haven't been able to play FUT in over 2 months...
Hi @bunglefeveruk,Give it a shot now please and let me know if you can connect. -EA_Cade
9:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to Hacked Account And Changed My E-mail
Hi @JonM3o3,For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:30 pm, November 23, 2019 Technical Issues
EA_Cade replied to Green premier league overlay
Hi @NardDogg333,That's a new one for me, was this just one match or constantly there? What mode is this happening in? -EA_Cade
10:00 pm, December 10, 2019 Technical Issues
EA_Cade replied to Got banned for something I didn’t do
Hi @LyleW123, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade
8:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Goalkeepers reallity...?
Hi @Punta_d_oro,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
6:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to Goal keeper select!
@thehitman_82c Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
2:30 pm, November 19, 2019 Technical Issues
EA_Cade replied to Goal Difference Bug
Hi @Ahoyskin,Odd. Can you get us a picture of the league standings so I can take a look? -EA_Cade
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Games getting disconnected randomly
Hi @SnookerSon,Your UO trace looks perfect for the first half of the test, then the latency gets a bit high. Where are you located? It's possible that your just on the other side of the world from the..
7:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Game doesn't launch
Hi @a7xvenger9,Have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
8:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to Game crashed during Draft
Hi @fredrickrolled,This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA_Cade
9:30 pm, December 17, 2019 Technical Issues
EA_Cade replied to Futmas De Gea - crashing game
Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Fut connect do not Work
Hi @naak2424,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
8:30 pm, December 11, 2019 Technical Issues
EA_Cade replied to Fut coins
Hi @BradWinz,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, November 27, 2019 Technical Issues
EA_Cade replied to Fut champions DC
Hi @gala1905lion,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
5:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to Fut Champs Rewards
Hi @Trfddseddsddfgh,Sorry for the delay, those go out Thursdays at 0800 UTC. -EA_Cade View in thread
9:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Fut 20 in game error
Hi @Uzzul_hussain,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..
7:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Fur champs
@nathaniel122222 Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
11:30 am, December 6, 2019 Technical Issues
EA_Cade replied to Friend season conectivity issue
Hi @TomyGT1002,Are either of you playing on IPv6 connections? -EA_Cade
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Freezing after game and kicking out of UT
Hi @surge_god,I'm sorry to hear this Has this only started today? -EA_Cade
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Freeze when open
Hi @mariusgabriell67,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
6:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Freeze on connecting to EA servers?
Hey there, have you tried the steps Doonan posted here? https://answers.ea.com/t5/Technical-Issues/Workaround-Stability-Issue-After-Downloading-Online-Roste... -EA_Cade ..
12:00 pm, December 12, 2019 Technical Issues
EA_Cade replied to Fouls are a Joke
Hi @LOZZA7312,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
9:00 pm, December 10, 2019 Technical Issues
EA_Cade replied to Fifa20 verification code error.
Hi @anwild23,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to Fifa20 transfer ban my account
Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
8:00 pm, November 27, 2019 Technical Issues
EA_Cade replied to Fifa20 cannot shareplay
Hi @fayerbollz,You'll need to reach out to Sony http://bit.ly/ContactPSSupport on that one, we don't offer support for Share Play here. -EA_Cade
3:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Fifa wont work
Hi @buffder17,Is the game asking you to verify your account ownership when you go online? -EA_Cade
5:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Fifa problems
Hi @athman_2408,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this persists? ..
9:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Fifa personal settings deleted help
Hi @bawszatul,Those are only the settings files, no progress or content was lost -EA_Cade View in thread
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Fifa Points not received
Hi @benedictojmsb,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Fifa 20-ps4-missing pre order packs
@hidankung Looks like you've gotten them all so far, they drop at the same time as squad battle rewards so make sure you aren't confusing them for one-another. -EA_Cade ..
5:00 pm, December 8, 2019 Technical Issues
EA_Cade replied to Fifa 20 wrong verification email
@Jimmy-2-Times91 Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
1:30 pm, November 30, 2019 Technical Issues
EA_Cade replied to Fifa 20 unable to save personal setting 1(pc)
Hi @ConorSteedman19,Sorry to hear this! What platform are you playing on so we can take a look? -EA_Cade
9:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Fifa 20 training screen freezes
@Bashgasm Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:30 pm, November 16, 2019 Technical Issues
EA_Cade replied to Fifa 20 scren freeze PC
Hi @bigbananaman666,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
10:00 pm, December 18, 2019 Technical Issues
EA_Cade replied to Fifa 20 ps4 unable to connect
Hi @ersiinkurt,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other play..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Fifa 20 ps4 triangle/square button doesnt work!
Hi @mohad123,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Fifa 20 not working after update pc on
Hi @tomo110290,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
2:03 am, November 11, 2019 Technical Issues
EA_Cade replied to Fifa 20 not working after update pc
Hi @tomo110290,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
2:13 am, November 11, 2019 Technical Issues
EA_Cade replied to Fifa 20 freezing at connecting to servers
@M-o-s-s-2111 That's odd, you were able to go on before you set up verification? -EA_Cade
2:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to Fifa 20 dont lauch - Xbox one
Hi @9670Ferikansky,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
7:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to Fifa 20 doesn’t open on PS4
Hi @dsalama,If you've already installed the update released today please try rebuilding your database in case something was corrupted. Steps here on how to boot into safe mode and then rebuild: http:/..
6:30 pm, November 27, 2019 Technical Issues
EA_Cade replied to Fifa 20 crashing
Hi @ronw1998,Sorry for the delay, is this still happening? -EA_Cade
8:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to Fifa 20 crashes when opening team in fut (origin)
Hi @Millennial_-Bo-_,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this ..
9:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Fifa 20 crashes when I'm in the loading screen of Ultimate Team
Hi @FetKok,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
6:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 connection lost all the time
@NekomataMaster Sorry for the delay, is this still happening? -EA_Cade
2:00 pm, December 29, 2019 Technical Issues
EA_Cade replied to Fifa 20 account hacked
Hi @l33mc2410, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
10:30 pm, December 17, 2019 Technical Issues
EA_Cade replied to Fifa 20 Verification Not My Email
@AU-IkerCasillas,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Fifa 20 Ultimate team online offsides, fouls, and incorrect stats and FUT in Gen
Hi @cammyss960,Sorry for the delay, usually that indicates an own goal or deflected shot. I'll send this up just in case something is being counted incorrectly. -EA_Cade
9:30 pm, November 13, 2019 Technical Issues
