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EA_Cade replied to Losing connection to EA server mid game and receiving a DNF

Hi @kirillma,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..

7:00 pm, January 7, 2020 Technical Issues

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EA_Cade replied to Late Game Disconnection

Hi @OgPeteBone,That's no fun, what system is this happening on? -EA Cade

7:00 pm, April 29, 2020 Technical Issues

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EA_Cade replied to Keep disconnect from EA

Hi @OanPro,If you're getting disconnected from PSN your connectivity issue will need to be looked into by your ISP.Are you connected via WiFi or ethernet? -EA_Cade

7:00 pm, December 13, 2019 Technical Issues

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EA_Cade replied to Kamara is shorter in fut 20 than in real life

Hi @SergioHD27,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

7:00 pm, February 25, 2020 Technical Issues

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EA_Cade replied to I was hacked and I lost about 600k worth of coins

Hi @ps778,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to I qualified for WL last Friday, but it doesn't show that I have.

Hi @mouzymkd,I'm showing that you redeemed access to FUT Champions last weekend but played no games. -EA Cade

7:00 pm, June 18, 2020 Technical Issues

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EA_Cade replied to I have problems with tots martine

Hi @Stockstaartje,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to I disconnect after i win the matches

Hi @Notaplayer79,Sorry to hear it, what system are you playing on? -EA Cade

7:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to I am wabt mt clad fifa 20 Ultimit

Hi @Thethif7803,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:00 pm, March 6, 2020 Technical Issues

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EA_Cade replied to I am scoring crosses but it says on the objectives I havent

Hi @SammyBoy3636,Going to need more information on this one, are you referring to the Cross Fire objective? -EA Cade

7:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to How many guests I can add for online friendlies of FIFA20?

Hi @MedicKwoN,I believe it's limited to 1 guest. -EA Cade

7:00 pm, April 21, 2020 Technical Issues

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EA_Cade replied to How do i phone ea customer sevice

@Zetico0220 How odd. My browser crashed just as I sent that one. Sorry about that! -EA_Cade

7:00 pm, March 5, 2020 Technical Issues

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EA_Cade replied to Hi 62DerSimSpOr62 i miss my player

Hi @ozytattos,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to Help me!! Where is my gifts?

Hi @Luthrog,Sorry, I'm not following what you mean. -EA_Cade

7:00 pm, February 4, 2020 Technical Issues

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EA_Cade replied to Hello,

Hi @KINGTOM8888,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that hel..

7:00 pm, March 17, 2020 Technical Issues

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EA_Cade replied to Got normal Carlos Tévez during LATAM TOTSSF

Hiya @Sembo529    This is a known issue being investigated by the FIFA team as we speak:   -EA Cade

7:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to Getting disconnected from EA server continuously.

Hi @schellix,Can you get me a screenshot of the PS4 network settings page that shows the Up/Down speeds and NAT type please? -EA Cade

7:00 pm, April 15, 2020 Technical Issues

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EA_Cade replied to Games getting disconnected randomly

Hi @SnookerSon,Your UO trace looks perfect for the first half of the test, then the latency gets a bit high. Where are you located? It's possible that your just on the other side of the world from the..

7:00 pm, November 15, 2019 Technical Issues

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EA_Cade replied to Game wont unlock

Hi @piusmabs,Sorry, I'm not following what you mean. -EA_Cade

7:00 pm, February 4, 2020 Technical Issues

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EA_Cade replied to Game session disconnected bf5

Hi @calvbreas,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't re..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Game crashed on FUT champs match loading screen

Hi @jacobclews,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

7:00 pm, February 4, 2020 Technical Issues

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EA_Cade replied to Futchamps disconnect

Hi @xXMOZZAXx0,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

7:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to Fut coins

Hi @BradWinz,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:00 pm, November 27, 2019 Technical Issues

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EA_Cade replied to Fut Champions Gameplay delays Fifa 20

Hi @Anonimous91,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't ..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Fut 20 in game error

Hi @Uzzul_hussain,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..

7:00 pm, November 15, 2019 Technical Issues

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EA_Cade replied to From Last month gameplay changed suddenly

Hi @CRAZYPUPU,Deleting the squad update file in Customise - Profile - Delete fromt eh main menu of FIFA should resolve the Shape Shifters issue. Can you get me a picture of the Xbox Network screen sh..

7:00 pm, February 25, 2020 Technical Issues

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EA_Cade replied to For the latest update...

Hi @RobRokk,These changes effect all modes outside of VOLTA. -EA_Cade

7:00 pm, January 22, 2020 Technical Issues

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EA_Cade replied to Fifa service is disgusting

Hi @olelbis,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make..

7:00 pm, February 25, 2020 Technical Issues

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EA_Cade replied to Fifa 20 lagging online

Hi @timewaster79,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Fifa 20 kit number glitch solved

Hi @VersileHD,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

7:00 pm, March 6, 2020 Technical Issues

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EA_Cade replied to Fifa 20 disconnected mid game

Hi @OmageC,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..

7:00 pm, April 21, 2020 Technical Issues

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EA_Cade replied to Fifa 20 crashing mid game

Hi @juroy18,Sorry to hear it. Is your game physically crashing or just disconnecting you? -EA_Cade

7:00 pm, March 6, 2020 Technical Issues

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EA_Cade replied to Fifa 20 coins

Hi @Sonny_Ox079,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Fifa 20 accoint log in issue

Hi @shadowknight6736,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields..

7:00 pm, March 6, 2020 Technical Issues

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EA_Cade replied to Fifa 20 30 fps - two monitors

Hi @mackra7,Can you try using Direct X 12? -EA Cade

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to FiFA 20 Career Mode

Hi @GDK007421,Sorry to hear it, can you try simming past that date and let me know if that helps? -EA Cade

7:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to FUT rivals opponent quitting

Hi @JoshisKeene92,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..

7:00 pm, March 31, 2020 Technical Issues

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EA_Cade replied to FUT Champs disconnection

Hi @Cudder808,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

7:00 pm, March 6, 2020 Technical Issues

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EA_Cade replied to FUT Champs Opponent Quit but I get Loss

Hi @MrGrandCru,That would indicate that you were the party that dropped connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to FUT Champs

Hi @itsgreig123,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to FIFA 20-Crashing (online matches)

Hi @BrianTeam44,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

7:00 pm, March 6, 2020 Technical Issues

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EA_Cade replied to FIFA 20 RANDOM BAN

Hi @AltmerS,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to FIFA 20 PC FREEZING AFTER CHOOSING PROFILE AND DOWNLOADING LIVE FIXTURES

Hi @dareediro,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

7:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to Error message: an error has occured in the following application (CE-34878-0)

Hey all. We're tracking this on our side now.If you're experiencing this please respond here with the following information so we can get this resolved:   PSN ID/Gamertag Platform ISP   Shou..

7:00 pm, February 28, 2020 Technical Issues

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EA_Cade replied to EFL TOTSSF still in a packs?

Hi @Ezquerro11,The Championship TOTS is still active and in packs until Monday.  -EA Cade

7:00 pm, May 1, 2020 Technical Issues

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EA_Cade replied to EA TAKES MY COINS

Hi @silviucalance,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with an account actioned by Terms of Service over AHQ. ..

7:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to Drag back not working with custom controls

Hi @choda996,Wasn't aware of this. I'll see that it gets to the right teams. -EA_Cade

7:00 pm, January 25, 2020 Technical Issues

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EA_Cade replied to Downloading

Hi @ambiguosrhino43,Nope, it's tied to your Origin/Gamertag/PSN ID. As long as you're on the same account you're good to go! -EA_Cade

7:00 pm, February 14, 2020 Technical Issues

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EA_Cade replied to Division Rivals bug, can't walking stops after a couple seconds VIDEO

Hi @SmoelieBoelie,Gotcha, can you ensure you have the latest drivers installed for the controller and let me know if that helps? Make sure all Windows Updates are installed as well please. ..

7:00 pm, March 31, 2020 Technical Issues

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EA_Cade replied to Disconnected after full time

Hi @Sligh_Ahmed,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

7:00 pm, April 25, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.