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EA_Cade replied to Hacked EA account
Hi @vladikata4,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Hacked Account And Changed My E-mail
Hi @JonM3o3,For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:30 pm, November 23, 2019 Technical Issues
EA_Cade replied to HACKED - Problem with login to EA-server
Hi @Kroonboorg,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
7:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Green premier league overlay
Hi @NardDogg333,That's a new one for me, was this just one match or constantly there? What mode is this happening in? -EA_Cade
10:00 pm, December 10, 2019 Technical Issues
EA_Cade replied to Green menu stuck on screen
Hi @sonace66,This is being investigated by the FIFA team as we speak. -EA_Cade
3:30 pm, February 21, 2020 Technical Issues
EA_Cade replied to Got wrong rewards in fut champions
@peeters1357o I'm showing that you got the correct rewards,17 wins out of 30 matches played. -EA_Cade View in thread
9:30 am, January 2, 2020 Technical Issues
EA_Cade replied to Got normal Carlos Tévez during LATAM TOTSSF
Hiya @Sembo529 This is a known issue being investigated by the FIFA team as we speak: -EA Cade
7:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Got banned for something I didn’t do
Hi @LyleW123, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade
8:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Got Sacked Before FA Cup and Champions Cup For Not Signing Prospect
Hi @jimmarshall,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Got Duplicate Butragueno in icon sbc, but now can’t see him?
Hi @MagicDom,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Gold mane instead of Team of the year mane
@GKJK23 You packed Mane on January 9th at around 1 AM UTC when Defenders were in packs, TOTY Mane wasn't back in packs until 6 PM UTC. @Bolond44 You packed Mane on the 8th when Defenders were in packs..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Goalkeepers reallity...?
Hi @Punta_d_oro,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
6:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to Goal keeper select!
@thehitman_82c Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
2:30 pm, November 19, 2019 Technical Issues
EA_Cade replied to Goal Difference Bug
Hi @Ahoyskin,Odd. Can you get us a picture of the league standings so I can take a look? -EA_Cade
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Getting disconnected from EA server continuously.
Hi @schellix,Can you get me a screenshot of the PS4 network settings page that shows the Up/Down speeds and NAT type please? -EA Cade
7:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Games lagging massively
Hi @topchambers82,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..
9:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Games getting disconnected randomly
Hi @SnookerSon,Your UO trace looks perfect for the first half of the test, then the latency gets a bit high. Where are you located? It's possible that your just on the other side of the world from the..
7:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Gameplay issues
Hi @bigGucciso5a300,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time ..
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Game wont unlock
Hi @piusmabs,Sorry, I'm not following what you mean. -EA_Cade
7:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Game wont start after 3/3 update pc
Hi @AgarramELganso,That's an odd one for sure, can you try running the game in bordered windowless mode and let me know if that helps? I've seen some similar issues lately resolved with those steps. ..
9:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Game wont launch
Hi @Pakosw11,Can you run through these http://bit.ly/PS4Safe_Mode steps and then select Rebuild Database and let me know if that helps? -EA Cade
8:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Game stacked career mode
Hi @masterzone3D,That's odd. Can you sim that game instead of playing it? -EA Cade
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Game session disconnected bf5
Hi @calvbreas,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't re..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Game freezing at 150 fps
Hi @A1denP3arce,Where exactly are you locking the game FPS? -EA_Cade
7:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to Game doesn't launch
Hi @a7xvenger9,Have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
8:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to Game crashing when buying players of the market.
Hi @hernamator,Sorry to hear it! Is the game crashing completely or is it kicking you off of Ultimate Team? -EA Cade
5:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Game crashes when opening a pack on fifa 20 xbox one
Hi @87fifaboss87,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
5:00 pm, March 26, 2020 Technical Issues
EA_Cade replied to Game crashes on all platforms when scoring from a cross.
Hi @Petoes_K,Is this a header from a cross or any cross goal? This isn't happening to all players is why I'm asking. -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Game crashes all the time
Hi @kisifi,Is the game crashing after you score from a cross by chance? We're tracking an issue with this at the moment. -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Game crashed on FUT champs match loading screen
Hi @jacobclews,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
7:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Game crashed during Draft
Hi @fredrickrolled,This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA_Cade
9:30 pm, December 17, 2019 Technical Issues
EA_Cade replied to Game Disconnects During Rivals
Hi @dRomanMyth,Any game you disconnect from will not record progress on objectives for that match I'm afraid. -EA Cade
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Game Disconnecting at End of Match
Hey all, If you could, please respond here with the following information to assist with the investigation into this issue. UserIDPlatformISPTimestamp of your last disconnectWhat mode you were playing..
2:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to Game Crashes When Scoring From A Cross
Thanks all, I'll see that it gets to the right teams. -EA Cade
4:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Future Stars Pack Issue
Hi @benguferhan,The art on the pack doesn't effect the contents of the pack. As long as you opened the pack after 6 PM GMT you had a shot at the Future Stars content. -EA_Cade..
4:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Future Stars Osimhen objective is header challenge is glitched.
Hi @radukleo,Are you also winning the Rivals game where you scored with 85 Osimen? -EA_Cade
3:30 pm, February 28, 2020 Technical Issues
EA_Cade replied to Futmas Mendy
Hi @Littlecris1,You submitted him into an 82-88 upgrade. -EA Cade
2:30 pm, June 19, 2020 Technical Issues
EA_Cade replied to Futmas De Gea - crashing game
Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Futchamps problem
Hi @GoEnzoHD,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
8:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to Futchamps disconnect
Hi @xXMOZZAXx0,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Futchampions rewards are missing.
Hey all, I'm showing that they went out about 45 minutes after this post was made. -EA Cade View in thread
2:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to Fut sqaud update
Hi @BaraSquad,Sorry to hear it, what system is this happening on? -EA_Cade
7:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Fut matches freezing, then really bad speed up lad! Unplayable
Hi @shaft7africa,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by ..
10:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Fut connect do not Work
Hi @naak2424,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
8:30 pm, December 11, 2019 Technical Issues
EA_Cade replied to Fut coins
Hi @BradWinz,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, November 27, 2019 Technical Issues
EA_Cade replied to Fut champs wins not counting
Hi @Charlezpander,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
3:00 pm, February 22, 2020 Technical Issues
EA_Cade replied to Fut champs wins
Hi @beesben,I'm showing you're correctly on 13 wins. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replaye..
4:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champs disconnect
Hi @downtown023,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to Fut champions server
Hi @ShaneelP, Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Fut champions DC
Hi @gala1905lion,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
5:30 pm, December 14, 2019 Technical Issues
