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EA_Cade replied to I dont receive coins or points after playing any type og matches..
Hi @DanmarkLaursen,That's no good, are you completing the matches or are you getting disconnected? -EA Cade
9:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to I don't know why I've been suspended
Hi @TrinatiS1, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
4:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to I disconnect after i win the matches
Hi @Notaplayer79,Sorry to hear it, what system are you playing on? -EA Cade
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to I didn't receive my division rivals rewards
Hi @pepe1366,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:30 pm, March 6, 2020 Technical Issues
EA_Cade replied to I didn't receive fifa points
Hi @ardopardo10,Those points are distributed by Sony within 7 days of the offer redemption.You can reach them at http://bit.ly/ContactPSSupport if you have any other questions on this promotion. ..
6:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to I didn't get fifa points and origin took the code.
Hi @StareMiasto1945,Hello! If you're missing content you'll need to speak with an advisor, you can reach one at @EAHelp on Twitter as well as http://bit.ly/EA_Contact_Us.We can't assist with this type..
4:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to I did not receive all 12 packs included in my FIFA 20 champions edition
Hiya @imaansmailbox Those packs have all been sent out now, we have more details on this over here. -EA_Cade
7:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to I can’t log into Fifa 20 ultimate team
Hi @gianni728,Give it a shot now please. -EA_Cade
4:30 pm, January 14, 2020 Technical Issues
EA_Cade replied to I can’t connect to ea servers or load into ultimate tesm
Hi @123456kian,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
5:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to I cannot share play my game anymore (ultimate edition)
Hi @samartois,You can share the base game with your friend, you cannot share any of the perks with them like bonus content however. If game share isn't working you'll want to reach out to Sony for tro..
6:00 pm, November 26, 2019 Technical Issues
EA_Cade replied to I can't see my friend
Hi @fifaboy21212121,Are you trying to do this in Origin or on a console? -EA Cade
8:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to I can't log into my EA account that's linked with my xbox account on FIFA.
Hi @Lexyre,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make ..
10:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to I can't connect in fifa after update
Hi @F3innN,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to I can't advance in squad battles
Hi @332268150,Sorry for the delay, does this still display like that after leaving FUT and reentering? -EA_Cade
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to I can play FIFA 20
Hi @Stan_1207_NL,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to I bought fifa points and I says FIFA 19...
Hi @battyyyyyy,Those points when redeemed will go to FIFA 19's FUT, you'll need to connect to FUT on 19 and then 20 to prompt the transfer option. -EA_Cade
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to I am wabt mt clad fifa 20 Ultimit
Hi @Thethif7803,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to I am unable to connect my companion fifa app to my secondary playstation profile
Hi @JordMawsy,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
10:30 pm, November 23, 2019 Technical Issues
EA_Cade replied to I am still getting disconnected at end of match
Hi @flyalbert,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to I am scoring crosses but it says on the objectives I havent
Hi @SammyBoy3636,Going to need more information on this one, are you referring to the Cross Fire objective? -EA Cade
7:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to I am confused
Hi @zZomBenZz,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to I accidently qualified for the next weekend league
Hi @manubhavb,You can't redeem access for the next Weekend League at the moment, if you redeemed your points before 0700 UTC Saturday you'll be in the currently active Weekend League. ..
5:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to I accedently redeemed a league sbc
Hi @qfbjotape,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offer..
5:00 pm, June 8, 2020 Technical Issues
EA_Cade replied to I Just entered to fifa 20 ut from ps4 but companion doesnt work
Hi @324684deniz,Can you provide a screenshot of the message you're getting on the companion app please? -EA_Cade
3:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to I Haven’t Received My Division Rivals Rewards
Hi @JSHBRNS,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, February 28, 2020 Technical Issues
EA_Cade replied to I Got Hacked
Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
5:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to How to transfer Fifa points from Fifa 19 to Fifa 20
Hi @mark1234abcd,If you haven't done it before, you should get the option to move over any unspent points in FIFA 19 when you boot up FUT in FIFA 20. If you've already done it once, you'll need to rea..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to How to switch account on PS4
Hi @Kobelai1205,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
5:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to How to link new EA Account
Hi @hidalgooo19,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to How to change ea account on ps4
Hi @tic61573,Once an account is linked, it's linked permanently. To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in ..
5:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to How to Remove Fans
Hi @trulpar,Sorry, I'm not following what you mean exactly. Can you be more specific? -EA_Cade
5:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to How many guests I can add for online friendlies of FIFA20?
Hi @MedicKwoN,I believe it's limited to 1 guest. -EA Cade
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to How do i phone ea customer sevice
@Zetico0220 How odd. My browser crashed just as I sent that one. Sorry about that! -EA_Cade
7:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to How do I remove an old EA account I no longer have access to
Hi @xheadshotzombie,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..
5:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to How Can I Play on one Stadium
Hi @trulpar,Are you playing on PC? Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
5:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to How
Hi @WEBER_ISAK,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Horrible online experience due to lag
Hi @AqiiiL,Your speeds are very, very fast but it is odd that they fluctuate as wildly as they are. Can you try changing your DNS in the network settings to the Google or OpenDNS address please and le..
10:30 pm, December 19, 2019 Technical Issues
EA_Cade replied to Hi 62DerSimSpOr62 i miss my player
Hi @ozytattos,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Help with my account issue,PLEASE!!!!!!!!!
Hi @lzy921117,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
9:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Help signing a new EA account to my xobx
Hi @thuckyou928,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Help me!! Where is my gifts?
Hi @Luthrog,Sorry, I'm not following what you mean. -EA_Cade
7:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Help !!!
@Canya017 You'll want to check the email address registered to your account for more information. -EA Cade
7:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to Hello,
Hi @KINGTOM8888,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that hel..
7:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Hello I was banned from walking transfers for nothing when I did nothing.
Hi @Mizou2019,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Hello @EA_Cade i
Hi @huick061,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
2:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Hello
Hi @rbxs10,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Head goal problem
Thanks all, I'll see that it gets to the right teams. -EA Cade
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Having the same problem, it’s kicking me in FUT. says it can’t connect toEAserve
Hi @NandoSalazar082,Can you tell us what system this is happening on? -EA Cade
4:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Haven't been able to play FUT in over 2 months...
Hi @bunglefeveruk,Give it a shot now please and let me know if you can connect. -EA_Cade
9:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to Hackes account
Hi @johancuv,Sorry to hear it, when you check your cases at http://bit.ly/My_Cases does the case show as in progress? -EA Cade
2:30 pm, April 2, 2020 Technical Issues
