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EA_Cade replied to Squad Builder Challenge Concept Player Issue
Hi @sandsboygaming,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer ..
11:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to Sponsors FIFA 20
Hi @seboy55555,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
5:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to Speed up lagging and other servers issue
Hi @Guteekk93,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Speed lag
Hi @mynameisearle85,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time ..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Speed Up Lag PC
Hi @jukenukem1,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DM..
6:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to Sorry an error occurred!! Web app
Hi @Heelal15,Have you tried clearing your browsers cache http://bit.ly/Clear_Cache_Browser? -EA_Cade
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Someone help?
Hi @nivroki,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't reso..
6:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Somebody logged onto my UT and deleted all my players.
Hiya!For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Sold RTTF Sancho for 27k
Hi @Liuhaonan4518,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer ma..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Slow, laggy gameplay xbox one
Hi @Pavidcroborg,Hey there, can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Slow, Leggy, Button Delay FIFA 20 DU Connection Dubai
Hi @akhtarmaitla,Sorry to hear it, what system is this happening on? -EA Cade
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Slow gameplay
Hi @Dr_ZoDiaC_ShOt,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Skill Games crashing
Hi @AntaliusAntooka,Sorry to hear this, can you try rebuilding your PS4 database http://bit.ly/PS4Safe_Mode please and let me know if that helps? -EA_Cade
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to Shadow card
@DorRazabi Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
10:00 am, November 16, 2019 Technical Issues
EA_Cade replied to Settings Changed To 1 and Now Fail To Load.
@CjRlul Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this persists? ..
8:00 am, December 6, 2019 Technical Issues
EA_Cade replied to Servers are trash
Hi @abdo1771974,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Servers
Hi @andrezinhu17,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/h..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Server lost connection during draft
Hi @markusmd113,This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA Cade
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Server failures making it impossible to do objectives
Hi @Messiqueso1011,Hey there, can you get me a picture of the Test Network Speed and Statistics results under Profile & system > Settings > General > Network settings? ..
3:00 pm, July 1, 2020 Technical Issues
EA_Cade replied to Security code - Twitch packs
Hi @MOONR4H,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
5:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Season Objectives not resetting when deleting club
Hi @killlajules,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
2:30 pm, December 6, 2019 Technical Issues
EA_Cade replied to Searching for opponent
Hi @BenGrigg5,Not showing anything tracked on this on our end, what system are you playing on? -EA Cade
2:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Screen Goes Dark/Menu Won't Load:
Hi @jamesyboy441,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Screen Freezes in between online game only
Hi @Shibayan43,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DM..
5:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Scammed ... Who would've known
Hi @darraghsproject,Xbox doesn't region lock as far as I'm aware. Do other game discs read on your console? -EA Cade
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Sc
Hi @mihajlovic8,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Sbc problem
Hi @ACTrinnex,This is being investigated currently. You'll need to submit this one from the console in the meantime. -EA Cade View in th..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Sbc Ligue 1
Confirmation from the FIFA team just came back: Cyprien only appears in the Player Pick "Ligue 1 Conforama SBC Reward 2" which went live today at 6 PM GMT. If you completed the player pi..
9:00 pm, February 19, 2020 Technical Issues
EA_Cade replied to Save data
Hi @Eives12345678,What system are you playing on? -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to SUBMITED GOLD MENDY AND FUTMAS MENDY GONE?
Hi @tubaass,You submitted a few Mendy's today into SBC, one of them was the 85 Futmas version. -EA Cade
7:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to SOMEONE FROM EA HELP ME!
Hi @CarpyMELEG,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
9:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to SERVERS
Hi @joooli3an,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
5:30 pm, February 6, 2020 Technical Issues
EA_Cade replied to SBC not working.
Hey all, This issue with the companion/web app is also effecting the National Pride SBC's, the FIFA team are aware and investigating at the moment. In the meantime you can still complete these SBC's f..
11:00 pm, November 26, 2019 Technical Issues
EA_Cade replied to SBC Vardy,Crash game
Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to SBC Stuck at 18/18
Hi @enesali97,Have you already left and reentered FUT? That should force the game to give you the player pick item. -EA_Cade
10:00 pm, March 19, 2020 Technical Issues
EA_Cade replied to SBC GLITCH
Hi @Fifamaniak123,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
7:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to SBC - National Pride
@LOZZA7312,Hiya! This is under investigation currently, thanks for the heads up -EA_Cade
7:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to Rewards
Hi @sirreynolds86,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Reserve bank in pro clubs
Hi @Mariscatuca,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to Renew contract not working
Hi @Castlehvn2001,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Removed my team
Hi @BifocalScroll37,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Registering to the current weekend league
Hi @khtu1,That's a visual glitch only, if you redeem them right now you'll be qualified for the currently active contest. -EA Cade
5:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Redeem WL access lost
Hi @alby2289,I'm showing that you were qualified for last weekends competition and played no games. -EA Cade View in thread
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Re: Freeze on connecting to EA servers?
Hi @chadic06,I've split your post off here as the thread you were in was quite old. Can you attempt to connect via a hot spot please? It sounds like something on your ISP side is blocking you from loa..
4:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to RTTF SBC
Hi @Leedsutd135,The SBC you completed was a player pick SBC with the 2 players listed in the description. You could also have chosen an 85 rated Gueye over Angelino if you liked. ..
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to R2 isn't responding to certain actions
Hi @nat3jake,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't career save file. Then let me know if this persists? ..
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Quick sell recovery
Hi @stanislav2319,I'm afraid we won't be able to assist, you have a limited amount of quick sell recoveries -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Quick Sold
Hi @ZzSam98zZ,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Question : How can i report cheaters ?
Hi @Drrty-D_CRO,You can report players you suspect of cheating by following the steps here. -EA_Cade
3:30 pm, February 14, 2020 Technical Issues
EA_Cade replied to Qualified for weekend league but says I haven’t qualified
Hi @leftyfut,Sorry to hear it. I'm not showing that you redeemed any Weekend League points this week, you did last week though and only played 4 games. -EA_Cade ..
4:00 pm, December 14, 2019 Technical Issues
