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EA_Cade replied to companion App: bid turnt into a 70k buy now
Hi @Evalios68,We have never been able to replicate an issue with the companion or web app purchasing an item for a price other than it was set at by the user.If there were a bug with the transfer mark..
7:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to cheats on fifa
Hi @redbrick111,Sorry to hear this, if you feel someone is cheating in game you can always report them via the steps here: http://bit.ly/EAReportPlayer -EA_Cade
9:00 am, November 13, 2019 Technical Issues
EA_Cade replied to change my ea account on fifa 20 ps4
Hi @OscarHumphrey,Once an EA Account and PSN ID/Gamertag are linked it's permanently linked. You can link a different Twitch Prime account to your PSN ID however by going into Twitch and removing the ..
6:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to challenge
Hi @culesfan This was addressed by the FIFA team over here: -EA_Cade
9:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to can’t connect to ultimate team
Hi @dripogypo,Keep an eye on your registered Email address for further communication on this. There is nothing further the Twitter team can do for you at this time. -EA Cade ..
3:30 am, June 25, 2020 Technical Issues
EA_Cade replied to cant sync cloud data
Hi @Nikhil2296,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to cant log in
Hi @StrongRightWrist,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..
4:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to cant get into ultimate team stuck in blank screen
Hi @Nikot007,Sorry to hear it. What platform is this happening on? -EA Cade
7:30 pm, July 2, 2020 Technical Issues
EA_Cade replied to cant friendly , only coop in fifa 20
Hi @bagas_dasilva,That usually indicates that one of your privacy settings or NAT types is set too strictly, as this could be either connection we can't really troubleshoot it here but I can give you ..
3:30 pm, February 7, 2020 Technical Issues
EA_Cade replied to cant find opponent fifa 20 online?? Baffled
Hi @larrylawclarke1,Sorry for the delay, this still happening? -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to cant connect to ea servers , disconnect during game pc
Hi @general-mps,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
5:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to cant connect to EA servers
Hi @LugoviBB,If your neighbor can connect on your account on his network, something is wrong with your local network. Please try these steps http://bit.ly/ConnectivityBTS and let me know if they help...
9:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to cannot connect to ea server after weekend league win, and get a lose , again
Hi @general-mps,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to can this pc run the game?
@Foughhh Is correct. You shouldn't have any issues running the game on that setup, but I'm not sure about hitting 60 FPS on the GTX 750. -EA_Cade
5:00 pm, December 11, 2019 Technical Issues
EA_Cade replied to blurry players
Hi @Predfighter,That's odd, can you get us a video or a screenshot of this happening? -EA Cade
8:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to apparent latency issue on xbox one x
Hi @Lancifer-PsyChiC,Thanks, looks like your trouble is starting on Hop 8 - Your ping shoots from 18ms to 154ms when you hit the telstraglobal.net connection and never improve. If you share these resu..
7:00 pm, February 16, 2020 Technical Issues
EA_Cade replied to an ongoing case
Hi @mikedesmet,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received,..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to an error occurred downloading the fut squad update. please try again
@HiddenMatrix77 Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to a "Coin Distribution Ban" That isn't valid, and not resolved for 6 weeks.
Hi @SmoothTheOneXbox,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.No one via the call centers, chat or email can assist with a banned account, only the T..
7:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to [PC] game crashes when looking for rivals in Ultimate team
Hi @OperationSWAGy,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to [Manager Career Mode]Lost all signed transfers between 1st and 2nd season
@kaadji81 Thanks so much for all the information you've provided, I've sent this up to the game team for investigation and I'll let you know when I get more info. -EA_Cade
7:30 pm, December 18, 2019 Technical Issues
EA_Cade replied to [Asia - PS4] - Closed the game and now have countdown timer
Thanks to everyone who provided feedback while this was being investigated by EA and Sony. This issue was confirmed as resolved by Sony on 11/17, as such this thread is now closed. ..
2:30 pm, December 11, 2019 Technical Issues
EA_Cade replied to Zaniolo academy challenge
Hi @eccy89,Hiya, if you can get me a screenshot showing that you've not gotten credit for this as well as a the end of match screen showing the goal and assist I can get this sent up for investigation..
5:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to You lost connection to your opponent.
Hi @mirelionut95,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
4:00 pm, March 4, 2020 Technical Issues
EA_Cade replied to Wrong ultimate team om the Companion app
Hi @Nickfifa074,Click the cogwheel on the app and make sure you're logged in with the same info you see here. -EA_Cade
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Wrong quick sell
Hi @haziem55,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, December 11, 2019 Technical Issues
EA_Cade replied to Wrong player pick options
Hi @colo8484,Looks like you did the SBC right when Player Voting started, leaving and reentering FUT should give you your player pick. -EA Cade
3:00 pm, June 19, 2020 Technical Issues
EA_Cade replied to Wrong player packed
Hi @0riginaI_k,I'm showing that you last packed Carvajal on the 3rd of March, 1 day before TOTW released. -EA_Cade
6:30 pm, March 10, 2020 Technical Issues
EA_Cade replied to Wrong division rivals rewards
Hi @HaithamElfalaky,Did you go up a Division in the last week? If so I believe the rewards are capped to the highest rank in the division you were in at the beginning of the week to prevent smurfing. ..
4:00 pm, December 19, 2019 Technical Issues
EA_Cade replied to Wont let me sign into my correct email for the fifa 20 game
Hi @rhettpaul1,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Won a draft match 5/0 then while going back to menu, game says i disconnected
Hi @CBCB_dRk,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player..
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to Windows crashes when loading the game.
Hi @goedendag21,Hiya! Can you grab us a DXdiag so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
9:00 pm, December 6, 2019 Technical Issues
EA_Cade replied to Why is there an "@emltmp" email on my verification page for online options???
@Carlosdeguzmanjr Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
2:30 pm, November 30, 2019 Technical Issues
EA_Cade replied to Why im in the middle east sever i want to be on the urban sever
Hi @Xavi5H,Your server should be automatically detected when you launch the game and change accordingly. If you're referring to FUT Champs, that region cannot be changed once it's selected. ..
10:30 pm, December 3, 2019 Technical Issues
EA_Cade replied to Why does the CPU rarely foul in FIFA 20?
Hi @herminator95,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
9:00 pm, December 10, 2019 Technical Issues
EA_Cade replied to Why
Hi @mananrocker,TOTY Midfielders weren't in packs at the time you opened that pack, TOTY Defenders were. -EA_Cade View in thread ..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Where can I find match history?
Hi @danglory19,Not currently available, I'll pass this up to the right teams though! -EA_Cade View in thread
4:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to What’s the issue please!?
Hi @BenGrigg5,I'm not showing any connection issues around the time you posted this. Your account did play matches but I'm showing you got points for all of them. Can you clarify what you meant by hav..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to What is this? SOMEONE PLEASE HELP 😭😭
Hi @Jneff5,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
11:00 pm, November 26, 2019 Technical Issues
EA_Cade replied to What is reaolved
Hi @aboibrahim0,According to that message, this ban will not carry over to FIFA 21 as it only applies to the current game. -EA Cade
7:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Weekly objective
Hi @esso7,Try holding the L1/LB button and pass to a player, then shoot.The ball does not have to be passed back, and the player you passed to should shoot immediately to score and progress the object..
8:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to Weekend league loss?
Hi @tedgundry,That would indicate that you were the one who lost connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win,..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Weekend league entrance
Hi @ChOPpAhOLix69,I'm showing that you're qualified for FUT Champions on our side. Can you show me a screenshot from inside FUT showing that you aren't qualified please? -EA_C..
9:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Weekend league cant find opponent
Hi @NikoSinclair,What exactly is happening when you try to find an opponent? -EA_Cade
9:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to Week 2 silver
Hi @gbuenomendonca,The featured battle is the Featured Squad not the TOTW challenge. This weeks is the Fernando Palomo squad. -EA_Cade
10:00 pm, November 27, 2019 Technical Issues
EA_Cade replied to Week 1 Gold CHIP SHOT NOT COUNTING
Hi @fifa12jamesbond,From what I've gathered the ball needs to go over the keeper and directly land in the net, not bounce or roll over it to count. -EA_Cade
7:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Web App
Hiya @DYPOTATOE Are you signing in with the account information seen here? -EA Cade
5:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to We're sorry, something has gone wrong.Please try again.problem to submitgoal fut
Hi @game_dreamer2000,Try this link, I didn't have any issues with the site just now: https://www.ea.com/games/fifa/fifa-20/goals-of-the-week -EA_Cade
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to We can't play friendly matches together
Hey all, this is usually a privacy setting blocking you. Make sure your account is set up on your console or PC correctly and that you aren't using a child/underage account. ..
8:00 am, December 19, 2019 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to fifa 20 ultimate team PS4
Hi @jozaizgozda,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
7:30 pm, March 31, 2020 Technical Issues
