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EA_Darko replied to Online friendlies not working - Co-Op seasons working fine.. same friend!
Hey @A7mad218 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ Can y..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Not getting security code in my email on
Hey @xxxHeimdallxx is the code being sent by Twitch or EA? Do you have the option to specify where the code is delivered, if so can you try and use SMS? Darko
1:55 am, November 11, 2019 Ultimate Team General Discussion
EA_Darko replied to Not getting security code in my email
Hey @xxxHeimdallxx is the code being sent by Twitch or EA? Do you have the option to specify where the code is delivered, if so can you try and use SMS? Darko
2:13 am, November 11, 2019 Technical Issues
EA_Darko replied to Not getting free packs
Hey @Williamtinsle last week was the final week of packs. If you purchased the game on launch and registered for your packs then you would have received them all with the final packs being d..
1:30 pm, December 11, 2019 Technical Issues
EA_Darko replied to No access to fifa 20 fut web app transfer market.
Hey @Haitianuno and @omarisssa, if you have not received access to the transfer market yet then you will need to continue playing and exploring all aspects of FUT. It is not poss..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to New player faces
Hey @JOSUE0720 have you ensured that your game is fully up to date? Do you have any example of any players who you believe should have had updates but you are not seeing?Darko
4:00 pm, November 13, 2019 Technical Issues
EA_Darko replied to New equipment. Trace Reports done.... it’s still the same.
Hey @BenGrigg5 can you share your UO Trace, Path Ping or Trace Route with us so that we can take a look at your connection? Darko
4:30 pm, December 19, 2019 Technical Issues
EA_Darko replied to My opponent Disconnects I LOOSE THE GAMEEEE!!!
Hey @li-nsenity it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to My fifa 20 got stuck in intro
Hey @sami_sanak can I ask on what platform you are seeing this issue and have you tried anything yourself to fix the issue? The more info we have the better we can help. Darko
1:00 pm, March 26, 2020 Technical Issues
EA_Darko replied to My disc won't install / read the game
Hey @Darraghsproject if every other disc is working fine in your console and you went through the troubleshooting steps for your issue then I would imagine that the disc is the issue. Have y..
7:30 am, April 1, 2020 Technical Issues
EA_Darko replied to My conn
If you are playing on a modern TV @callummcfc96 you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of ..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to My accaunt was hacked
Hey @kinder_Jaje69 if you spoke with our live support team and your case is being looked at then the best thing to do is to give the team time to respond. Darko
1:00 pm, March 26, 2020 Technical Issues
EA_Darko replied to My EA account has link in a wrong user in PS4 how can i change it.
Hey @BenjarongP for account issues such as this you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our liv..
3:30 pm, April 19, 2020 Technical Issues
EA_Darko replied to More than 5M coins removed and account flagged
You will need to speak to our Terms of Service team @Benlafqih. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-su..
1:00 pm, March 20, 2020 Technical Issues
EA_Darko replied to Mobile App glitch caused me to min list an icon.
Sorry to say @noah_mully1 but there is nothing that we can do in instances of accidental bids, listing or submissions. We are unable to return the item or reverse the action.Darko
2:30 pm, February 27, 2020 Technical Issues
EA_Darko replied to Missing players and coins
Sorry if you were misinformed @Spirit_Spacey but for any missing item claims you will need to speak with one of our phone or chat support advisers who will be able to advise y..
3:00 pm, January 14, 2020 Technical Issues
EA_Darko replied to Lost game in draft
It sounds like you may be having issues with your connection @Wqid507Zz. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/f..
2:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Login Verification!!!
Hey @DEESPURS20 if you do not have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.co..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Language issue Fifa 20
Hey @Taisels_ language options will be dependent on your geographical location, your console and where the game was purchased from. Can I ask where you are located and where you..
4:00 pm, December 9, 2019 Technical Issues
EA_Darko replied to Laggy and unresponsive gameplay
If you are playing on a modern TV @Allexyhno you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number o..
12:30 pm, March 14, 2020 Technical Issues
EA_Darko replied to Lagging
If you are playing on a modern TV @jadams888 then you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number o..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Kicked out of game
Hey all if you are seeing an issue with being kicked from your game then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/h..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Kicked me out off the game after it was finished
Hey @Aye_ITS_Jaime99 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ ..
1:00 pm, March 26, 2020 Technical Issues
EA_Darko replied to Is it possible to get divison rivals points back?
It sounds like you may be having issues with your connection @ventus1206. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/..
10:30 am, March 27, 2020 Technical Issues
EA_Darko replied to Input Lag in menus + ingame
If you are playing on a modern TV @r1zhy then you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of be..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to I'm being disconnected during the division rivals match
Hey @borginhos14 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ &nb..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to I quick sell (Sergio Ramos , Lenglet , Ter Stegen), and I want to recover them
Hey @KOR_hanjungkim there is nothing that we can do in cases of accidental bids, listings, submissions or sells. We cannot return the item or reverse the action.Darko
4:30 pm, December 19, 2019 Technical Issues
EA_Darko replied to I lost my connection due to your issues with ea servers and it costs me 2 wins
Hey @patrix311 if you continue to see issues with connection then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-u..
12:30 pm, March 3, 2020 Technical Issues
EA_Darko replied to I accidentally submitted my icon swaps players into an SBC
I'm sorry to say @adr567631 but there is nothing that we can do in instances of accidental bids, listings or submissions. We are not able to return the item or reverse the action.Darko
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to I QUIT FUT
Hey @hamidzaibullah if you have any questions relating to a TOS sanction then you will need to speak to our Terms of Service team as they are the only ones who can discuss a TOS sanction or ban w..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to How long does it take for a cases like this to take
In order to access that transfer market @jackizzle93 you will need to continue exploring all aspects of FUT. The only way that you can open it is by continuing to play the game. Darko..
1:00 pm, December 6, 2019 Technical Issues
EA_Darko replied to How do I
Hey @mccreiks if you believe that your account was compromised then you will need to speak with one of our phone or chat support advisers who will be able to advise you further.&nb..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to How come it kicks me out of a fut champs game and i get the loss
It sounds like you may be having issues with your connection @Hichboy13. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/h..
11:30 am, April 6, 2020 Technical Issues
EA_Darko replied to How can I report EA staff's conduct and unhelpfulness?
If you wish to make a complaint then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can contact our live ..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Help Please
Hey @Aiden_wave if there is a ban on your account then you will need to speak to our Terms of Service team and explain the situation to them. The process to contact our ToS team can b..
2:30 pm, December 10, 2019 Technical Issues
EA_Darko replied to Hacker stole all my coins
Hey @Sayn_n1 we are unable to assist with account-based issues on AHQ and as such if you are having an account or billing issue then you will need to speak with one of our phone or..
4:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Got an achivement from another player?
That's an odd one @RobRokk. Can I ask on what platform did this occur? Darko
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Glitchy screen
Hey @BenGrigg5 I am locking this thread as there is no need for you to have multiple threads on the same issue. As I advised you previously, we would need to see the full Trace Route ..
3:30 pm, December 24, 2019 Technical Issues
EA_Darko replied to Getting Disconnected in every divison rivals game
It sounds like you may be having issues with your connection @ardopardo10. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Get Kicked out of every online game I play
Hey @Tropicalkillerx it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
6:30 pm, December 13, 2019 Technical Issues
EA_Darko replied to Gameplay issues delays laggs
If you are playing on a modern TV @Guteekk93 you need to ensure that all post-processing features are disabled and that you are playing on game mod Modern TVs have any number of..
3:00 pm, November 29, 2019 Technical Issues
EA_Darko replied to Gameplay is too slow because of EA Servers!
Hey @nero_zahin19 your UO Trace is showing issues with connection, you have some very high ping times well before you reach the EA servers. I would suggest taking a look at our Connec..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Game keeps going to windowed mode
Hey @marcursT if the game is being forced into windo mode when you are not alt-tabbing or setting the game as such then this can point to a conflict with another program. It's no harm trying..
2:30 pm, April 21, 2020 Technical Issues
EA_Darko replied to Game closes after match
Hey @ic0nicttv let's grab a DxDiag so that I can take a look at your system for any issues: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/ The more info we have..
2:30 pm, February 20, 2020 Technical Issues
EA_Darko replied to Fut champs
Hey @XxEnea21xX if the game is stuck then you will need to force close the game. If you let us know on what platform you are having the issue then I can share some troubleshooting steps with..
11:30 am, June 2, 2020 Technical Issues
EA_Darko replied to Fut champions
Hey @Rahmanesy1 you can find all the info related to FUT Champions rewards in this help article: https://www.ea.com/en-gb/games/fifa/news/fifa-19-fut-champions-rewards Darko
1:00 pm, March 26, 2020 Technical Issues
EA_Darko replied to Fut champion connection lost when winning at 80 min
Hey @ammarbenyammi for your connection issues I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to Fut Champs Win Not Counting
Hey @dannycollier3 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com..
6:30 pm, November 15, 2019 Technical Issues
EA_Darko replied to Fut Champions
It sounds like you may be having issues with your connection @fin0708. I would suggest taking a look at our Connection troubleshooting steps which you can find here:https://help.ea.com/en-us/help..
3:30 pm, April 19, 2020 Technical Issues
EA_Darko replied to Fut 20 Point with PS Plus
Hey @MotassemJa the PS+ offer is being run by Sony and EA does not have anything to do with it. I know in the past the points have not been added for a number of weeks though if you h..
2:30 pm, November 29, 2019 Technical Issues
