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EA_Aljo replied to Poor servers
Hi there, @Dec5577. I'm really sorry for all the frustration with disconnecting. Let's see if we can get that resolved. First, are you on a wired or wireless connection? Also, what sy..
6:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Points taken away on squad battles and division rivals
Hi there, @Torakadin. Your placement in these modes is fluid. When other players surpass your rank, it pushes yours down. You'll just need to keep playing to raise your rank higher.
6:00 pm, December 9, 2019 Technical Issues
EA_Aljo replied to Packed player card disappeared from my team
Hi there, @basse5. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
5:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to Pack luck
Hi there, @zirom8940. You can see the pack probabilities in the store. That should help set your expectations with pack contents. Thanks!
9:00 pm, March 17, 2020 Technical Issues
EA_Aljo replied to Opponent Quit, match lost and no objectives received
Hi there, @daze15. I'm really sorry for the frustration! How frequently are you disconnecting from matches?
3:00 pm, March 10, 2020 Technical Issues
EA_Aljo replied to Online
Hi there, @richgang828. That message is coming from Xbox, not from us. You'll need to contact their support at xbox.com to find out why you're being told to get another Xbox Live gold subs..
6:00 pm, April 22, 2020 Technical Issues
EA_Aljo replied to No replies from EA
Hi there, @Jerseyboys23. Did you follow the instructions in this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts? I'm not seeing any cas..
7:00 pm, April 14, 2020 Technical Issues
EA_Aljo replied to No points given
Hi there, @Ryekurt, This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can find more ..
3:30 pm, March 9, 2020 Technical Issues
EA_Aljo replied to No opponents found on rivals for 3 days now. Its a joke. Needs sorting.
Hi there. @jsaw1986. Let's see if we can get opponents to show up for you. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. ..
5:30 pm, December 9, 2019 Technical Issues
EA_Aljo replied to No longer have access to the email associated with EA Servers.
Hi there, @dryoo23. I'm sorry you're having so much trouble with this. You can find the webform here: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account. If ..
6:00 pm, March 17, 2020 Technical Issues
EA_Aljo replied to My squad battles keeps disconnecting when I'm winning
Hi there, @robwoo6. Sorry to hear about the disconnects! I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes pl..
6:00 pm, March 2, 2020 Technical Issues
EA_Aljo replied to My rewards don’t load for fut champs what should I do?
Hi there, @952430. FUT Champions rewards are released at 8:00 UTC on Thursdays. Thanks!
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to My fut20 team is gone
Hi there, @robhodges. Please open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
5:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to My fut20 team got hacked and players are sold.
Hello, @SonicM07. Please open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They can look into your hacked account. Thanks!
6:00 pm, December 18, 2019 Technical Issues
EA_Aljo replied to Multiple second input delay
Hi there, @camerontuff. I'll see if we can find out why this is happening. Did you also power cycle your PS4 after you reset your modem and router? Are you playing on a wired or wireless c..
5:30 pm, April 1, 2020 Technical Issues
EA_Aljo replied to Missing player
Hi there, @alecsandriu. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
10:00 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Missing content fifa 20
Hi there, @43david. Are you saying you bought the player and received him, but then they were listed on the market without you actually listing them?
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Lost purchased players and coins
Hi there, @chongwenhao. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Than..
6:30 pm, April 23, 2020 Technical Issues
EA_Aljo replied to Lost points?!
Hi there, @brunorngomes. This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can find ..
5:30 pm, March 23, 2020 Technical Issues
EA_Aljo replied to Log into fut 20
Hi there, @sander070. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them com..
5:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Link new ea account to gamertag
Hi there, @LucasOzLygoe. We can't move your gamertag to a different account without verifying ownership. When you move your gamertag to another account, all progress on all EA games is los..
5:30 pm, April 24, 2020 Technical Issues
EA_Aljo replied to Lagging all of a sudden... Please help me..
Hi there, @droPssssss. I'll try to help with this. First, are you on a wired or wireless connection? Also, what system are you playing on? Thank you.
6:00 pm, June 18, 2020 Technical Issues
EA_Aljo replied to Lag since update.
Hello, @BREAKDANCE80. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them com..
4:30 pm, January 29, 2020 Technical Issues
EA_Aljo replied to Lag in FIFA 20
Hi there, @WizardAK47. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..
6:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Keep getting disconnected from ea servers fifa 20
Hello, @Wh1TE_mAgiC. Let's see if we can that disconnect issue to clear up. First, what system are you playing on? Also, do you use a wired or wireless connection?
4:00 pm, December 6, 2019 Technical Issues
EA_Aljo replied to I’ve been kicked out of 3 fut champs
Hi there, @MINIMAYHEM06. Were these the first 3 disconnects you've had or does it occur more frequently? Also, are you on a wired or wireless connection? Thanks!
6:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Issue to connect
Hello, @Bogdan_pe_Fifa. Is this an email address you don't have access to? If so, you'll need to go through the account recovery process. That starts by filling out the webform here.
6:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to I won a game of fut champs and it froze
Hi there, @capertilla. We're not able to modify records. The best I can do is troubleshoot your connection. That's something we should do if you disconnect frequently.
6:30 pm, May 4, 2020 Technical Issues
EA_Aljo replied to I was winning in futdraft and I got disconnected and I lost
Hi there, @Riodbrasil. I'm sorry to hear about the disconnect! Was this the first time or does it happen more frequently? Also, did you try the Draft Token tool to see if your account is e..
4:00 pm, March 5, 2020 Technical Issues
EA_Aljo replied to I purchased the Ultimate Edition but did not get the 20 free packs
Hi there, @BobChylan. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks..
4:00 pm, March 9, 2020 Technical Issues
EA_Aljo replied to I got disconnected after a win in FUT Champions
Hi there, @bwein10. Was this the only time you were disconnected or does it happen more frequently?
6:00 pm, March 31, 2020 Technical Issues
EA_Aljo replied to I don’t understand what is going on
Hi there, @CubanFlow_1999, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let the..
5:00 pm, March 6, 2020 Technical Issues
EA_Aljo replied to I can’t play squad battles
Hello, @themegachris16. I'd like you to try deleting everything, except any career or offline saves, from Customize > Profile > Delete. Let me know if that helps or not. Thanks!
6:30 pm, February 10, 2020 Technical Issues
EA_Aljo replied to I can’t go on ultimate team without the game crashing
Hi there, @certified_N0nce6, I'm sorry for all the frustration you're experiencing. Hopefully, the steps below will help - 1. Go to the PS4 Settings > Account Management, and sel..
7:30 pm, March 2, 2020 Technical Issues
EA_Aljo replied to I can’t connect to the servers
Hi there, @bbqrat4dayz. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..
6:00 pm, March 30, 2020 Technical Issues
EA_Aljo replied to I can't list players on web app
Hi there, @schmi9l. If you were really busy on the market, it's possible you received a temporary suspension. Were you able to list those players through your console?
6:30 pm, January 28, 2020 Technical Issues
EA_Aljo replied to How do i link my fifa 20 game with the fut20 app?
Hi there, @cruiky61. If you're not seeing your club, it means you're logging in to the wrong account. Make sure you use the same email address that you see at Customize > Online Setting..
6:00 pm, January 2, 2020 Technical Issues
EA_Aljo replied to How do I know if my ban is permanent
Hi there, @mystictoon. Normally, you would receive an email from us stating the details of the ban. You can also contact @EAHelp through Twitter or open a case with a live support adv..
3:00 pm, March 10, 2020 Technical Issues
EA_Aljo replied to Hacked!
Hello, @PureBrad. I'm really sorry for all the frustration. The web form you need to fill out is located here: https://help.ea.com/account-recovery/web-form. If it's not working, plea..
4:00 pm, March 3, 2020 Technical Issues
EA_Aljo replied to Got transfer market banned
Hi there, @UnclaimedCord34. For help with banned accounts, please see this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!
7:00 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Goals not registering for season objectives.
Hello, @jonty1989. Is there a particular objective you're trying to complete? Also, are you saying the email address on your account is an old one you no longer have access to?
9:00 pm, December 17, 2019 Technical Issues
EA_Aljo replied to Getting kicked out of games
Hi there, @GSUK2. Do you only disconnect in Weekend League or does it happen at other times as well? Also, are you on a wired or wireless connection?
6:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Game freezing
Hi there, @bigGucciso5a300. Can you try opening the ports for FIFA? THey're listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. You can get s..
6:00 pm, March 17, 2020 Technical Issues
EA_Aljo replied to Game disconnecting and giving a loss even when winning
Hi there, @omichael7. I"ll try to help find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on? Thank you.
2:30 am, June 2, 2020 Technical Issues
EA_Aljo replied to Game diconnected at end of matcg
Hi there, @deatuanx. I'm really sorry for the frustration with disconnecting. How frequently does that happen? Unfortunately, we can't modify records so the loss will need to remain on you..
8:00 pm, March 16, 2020 Technical Issues
EA_Aljo replied to Fut rivals gameplay very slow and button delay
Hi there, @lord_d9. Let's see if we can get your slow gameplay and button delay resolved. First, I'd like you to power cycle your equipment with the following steps: unplug your modem..
8:30 pm, March 16, 2020 Technical Issues
EA_Aljo replied to Fut mode in fifa is not openning
Hi there, @zizo32755. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them com..
6:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Fut champs rewards
Hello, @haidersaurus. FUT Champions rewards are released at 8:00 UTC on Thursdays. Thanks!
7:00 pm, January 28, 2020 Technical Issues
EA_Aljo replied to Fut champs
Hi there, @Augustus-AR- Unfortunately, we don't have a way to modify records or add more games to play. I'm very sorry If you are frequently disconnecting from matches, I'd lik..
6:00 pm, May 4, 2020 Technical Issues
EA_Aljo replied to Fut champions things
Hi there, @mimo1097. Did this happen in just one match or is it more frequent? Also, we've seen some success with opening ports when it comes to this issue. The ports you need to open are ..
3:00 pm, March 31, 2020 Technical Issues
