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EA_Cade replied to Disconnections FUT 20

Hi @sc0rcher_108,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..

10:00 pm, April 9, 2020 Technical Issues

riytf
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EA_Cade replied to Disconnection issues

Hi @ijediman7,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA_Cade

4:30 pm, March 5, 2020 Technical Issues

UoERX
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EA_Cade replied to Disconnection in Squad Battles

@Other0ne Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/fa..

2:30 pm, June 27, 2020 Technical Issues

0iavd
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EA_Cade replied to Disconnection and loss in Fut Champions after a win

Hi @Kailatah,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..

7:30 pm, April 25, 2020 Technical Issues

zAhY4
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EA_Cade replied to Disconnecting while In Game

Hi @KrisDesiigner,Not showing any issues at that moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..

4:30 pm, March 17, 2020 Technical Issues

qMwVz
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EA_Cade replied to Disconnecting from ultimate team

Hi @RedzerS77,Thanks for that, looks perfect. Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade ..

5:30 pm, June 7, 2020 Technical Issues

byhWi
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EA_Cade replied to Disconnecting from the first few matches. PC

Hi @dem757,Not showing any issues at that time on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection..

5:30 pm, March 17, 2020 Technical Issues

evJEN
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EA_Cade replied to Disconnecting from matches

Hi @KremenkoPFC,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

7:30 pm, April 9, 2020 Technical Issues

hY2jx
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EA_Cade replied to Disconnecting from EA Servers in Ultimate Team

Hi @ChubbaFat,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

2:30 pm, April 30, 2020 Technical Issues

FdeV4
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EA_Cade replied to Disconnected when playing weekend league

Hi @joao6verde6,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..

9:00 pm, March 20, 2020 Technical Issues

4crwT
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EA_Cade replied to Disconnected twice after scoring

Hi @mepics,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. ..

3:00 pm, March 27, 2020 Technical Issues

dOReo
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EA_Cade replied to Disconnected in the middle of the game

Hi @joao6verde6,Everything looks good there. Since you have already performed the most common steps please try these more advanced steps http://bit.ly/PSTroubleshooting to see if they resolve the issu..

9:30 pm, April 3, 2020 Technical Issues

KL87W
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EA_Cade replied to Disconnected from the servers after a Fut champions win!

Hi @Maca_880,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..

5:30 pm, April 4, 2020 Technical Issues

WNeqx
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EA_Cade replied to Disconnected from game minute 90 while wining!!!!!!

Hi @Urr2Ezz,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process i..

6:00 pm, June 5, 2020 Technical Issues

Ocu6P
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EA_Cade replied to Disconnected from fut champs

Hi @darraghb101,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..

9:30 pm, May 2, 2020 Technical Issues

ir7A3
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EA_Cade replied to Disconnected from a match when I had already won

Hi @Gallagher893,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..

2:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Disconnected from FCH

Hi @ERNESToo007,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..

10:00 pm, May 2, 2020 Technical Issues

u5qE6
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EA_Cade replied to Disconnected from EA servers 3 times in a row while playing weekend league

Hi @samwalker101851 @quankhuc99    If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's repla..

6:30 pm, June 8, 2020 Technical Issues

q1kMP
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EA_Cade replied to Disconnected from 2 draft finals and can’t get hold of an ea advisor

Hi @910599,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. ..

5:00 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Disconnected for the EA severs

Hi @Greenlay1996,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..

7:30 pm, June 10, 2020 Technical Issues

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EA_Cade replied to Disconnected draft final and didn’t receive right rewards

Hi @perkinsjames1,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other p..

3:30 pm, April 9, 2020 Technical Issues

BOs7G
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EA_Cade replied to Disconnected at the end of every game and getting a loss

Hi @corsamayorr,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

10:30 pm, March 4, 2020 Technical Issues

Gzbo8
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EA_Cade replied to Disconnected at end of FUT online matches

Hey all, Not much we can do troubleshooting wise at the moment with the connectivity issue presently occurring, what platforms are you playing on? -EA Cade

10:00 pm, April 14, 2020 Technical Issues

x7MQT
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EA_Cade replied to Disconnected at end of FUT champs match

Hi @LiamJehu21,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

2:30 am, June 2, 2020 Technical Issues

FW3bY
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EA_Cade replied to Disconnected after full time

Hi @Sligh_Ahmed,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Disconnect issues on FUT Rivals

Hi @uKraaazy,Your connection is actually quite good as that server is in Oregon and not the one you've been connecting to on FIFA, how long has this been going on? -EA_Cade

10:30 pm, November 19, 2019 Technical Issues

ni5CN
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EA_Cade replied to Disconnect in Fut champs

Hi @Orange1245,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

9:30 pm, June 19, 2020 Technical Issues

JYkZV
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EA_Cade replied to Disconnect from Opponent

Hi @rubinjeremy,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

8:00 pm, June 5, 2020 Technical Issues

U8Duc
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EA_Cade replied to Disconnect 4 times whilst winning

Hi @johngilborson,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..

6:30 pm, June 8, 2020 Technical Issues

mhFgM
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EA_Cade replied to Disconn

Hi @kevinbeast456,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don'..

7:00 pm, April 25, 2020 Technical Issues

uvpyo
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EA_Cade replied to Disconections from Fut Champs games

Hi @cachorro80,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

10:00 pm, June 19, 2020 Technical Issues

KkDed
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EA_Cade replied to Discard badges

Hi @fieryelder,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:00 pm, February 11, 2020 Technical Issues

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EA_Cade replied to Disable account and no answer from EA help team

Hi @7dreadful7,Your case was escalated up for review by the Terms of Service team. They'll email you once they complete their investigation into this. -EA Cade

9:00 pm, April 15, 2020 Technical Issues

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EA_Cade replied to Direct x error

Hi @Casttelo69,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that help..

6:30 pm, November 21, 2019 Technical Issues

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EA_Cade replied to Different ea account keep poping up

Hi @batbold_balt,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...

3:00 pm, March 27, 2020 Technical Issues

AZs78
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EA_Cade replied to Didn’t receive packs after completing objectives

Hi @danmush1234,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:30 pm, April 4, 2020 Technical Issues

LBeyu
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EA_Cade replied to Didn´t get my pack from EFL TOTSSF Gauaranteed

Hi @fedeyourdady,You got it, you just can't see it as FIFA only shows 30 packs at a time inside FUT - head over to the companion or web app and you can see all your available packs. ..

3:00 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Didnt get my guaranteed community tots

Hi @3abadi123,It's there, you just can't see more than 30 packs at once on the game. If you open some or go to the companion/ web app you'll be able to see it. -EA Cade

6:30 pm, April 30, 2020 Technical Issues

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EA_Cade replied to Didn't receive my 2,000 fifa points

Hi @Itzcal365,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

6:00 pm, January 7, 2020 Technical Issues

ri92Z
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EA_Cade replied to Didn't receive Prime Icon Pack

Hi @1ozil1,FIFA will only show you 30 packs at a time in game, you should be able to scroll through all your available packs in the web or companion app however. -EA Cade

2:30 pm, April 30, 2020 Technical Issues

CRIs6
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EA_Cade replied to Didn't get any weekend league rewards

Hey all. Weekend League rewards roll out at 0700 UTC. -EA_Cade View in thread

3:00 am, November 13, 2019 Technical Issues

eONxt
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EA_Cade replied to Did not revive objective

Hi @Harryboy123456,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:00 pm, January 10, 2020 Technical Issues

EXvHf
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EA_Cade replied to Did not receive TOTSSF Ultimate pack from SBC

Hi @Klawdx,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:00 pm, June 17, 2020 Technical Issues

AZud5
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EA_Cade replied to Did not Get my pack

Hi @DuduDiniz95,It's in your packs, check on the app as FIFA will only show 30 packs at a time. -EA Cade View in thread

9:00 pm, April 28, 2020 Technical Issues

CB58E
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EA_Cade replied to Deleting backup

Hi @shafyvkd2011,Sorry for the delay, the data for FUT is stored on our side so you won't lose anything by deleting it from your PS4 unless you delete your actual team from inside FUT. ..

6:00 pm, March 10, 2020 Technical Issues

cISMp
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EA_Cade replied to Deleted club fifa 20

Hi @Emperador-Aoi,We can restore your deleted club in certain instances - Please reach out on Twitter here @EAHelp so we can take a look. -EA Cade

7:00 pm, June 8, 2020 Technical Issues

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EA_Cade replied to Defense stuck laterally

Hi @Ahoyskin,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

6:00 pm, November 15, 2019 Technical Issues

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EA_Cade replied to DNF modifier for nothing

Hi @Pandorox12,If you're the one taking the DNF, your opponent wasn't the one who DC'd. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..

10:00 pm, July 1, 2020 Technical Issues

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EA_Cade replied to DNF incorrect after I win

Hi @Jani-Adames,If your game session is interrupted you won't earn any progress for Objectives you may have completed during that session.Can you try these steps http://bit.ly/ConnectivityBTS please a..

4:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to DISCONNECTING INTERNET

Hi @rufcadam,Sorry for the delay, are you saying you completely lose internet when launching FIFA? -EA_Cade

8:00 pm, November 14, 2019 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.