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EA_Cade replied to Hacked account

Hi @smacca0769,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..

10:30 pm, February 5, 2020 Technical Issues

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EA_Cade replied to Hacked EA account

Hi @vladikata4,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to Hacked Account And Changed My E-mail

Hi @JonM3o3,For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.  ..

8:30 pm, November 23, 2019 Technical Issues

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EA_Cade replied to Hacked Account

Hi @qwsabab,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

9:30 pm, April 14, 2020 Technical Issues

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EA_Cade replied to HELP FUT CHAMPS

Hi @LegendJDuarte,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..

2:30 am, June 2, 2020 Technical Issues

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EA_Cade replied to HACKED - Problem with login to EA-server

Hi @Kroonboorg,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..

7:30 pm, March 18, 2020 Technical Issues

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EA_Cade replied to Got wrong rewards in fut champions

@peeters1357o I'm showing that you got the correct rewards,17 wins out of 30 matches played. -EA_Cade View in thread

9:30 am, January 2, 2020 Technical Issues

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EA_Cade replied to Got stuck at the end of game

Hi @skinnyboat6,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..

10:00 pm, March 12, 2020 Technical Issues

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EA_Cade replied to Got standard Lemar not FUT Birthday

Hi @MingeBucket,FUT Birthday players are no longer in packs. For future reference, there is a countdown available on the FUT loading screen for promotion expiry dates. -EA Cad..

8:30 pm, April 15, 2020 Technical Issues

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EA_Cade replied to Got normal Carlos Tévez during LATAM TOTSSF

Hiya @Sembo529    This is a known issue being investigated by the FIFA team as we speak:   -EA Cade

7:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to Got banned for something I didn’t do

Hi @LyleW123, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade

8:30 pm, December 21, 2019 Technical Issues

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EA_Cade replied to Got Duplicate Butragueno in icon sbc, but now can’t see him?

Hi @MagicDom,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

6:30 pm, January 2, 2020 Technical Issues

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EA_Cade replied to Gold mane instead of Team of the year mane

@GKJK23 You packed Mane on January 9th at around 1 AM UTC when Defenders were in packs, TOTY Mane wasn't back in packs until 6 PM UTC. @Bolond44 You packed Mane on the 8th when Defenders were in packs..

6:00 pm, January 14, 2020 Technical Issues

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EA_Cade replied to Goalkeepers reallity...?

Hi @Punta_d_oro,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

6:00 pm, November 21, 2019 Technical Issues

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EA_Cade replied to Goal keeper moving out of goal

@LadderThe1st Hey there. I'm not seeing any similar reports of this, is there any way you can get us a video of this happening? -EA Cade

11:00 pm, June 4, 2020 Technical Issues

1el5o
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EA_Cade replied to Goal Difference Bug

Hi @Ahoyskin,Odd. Can you get us a picture of the league standings so I can take a look? -EA_Cade

6:00 pm, November 15, 2019 Technical Issues

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EA_Cade replied to Glitched and sold my 200,000 player for 30k grrr

Hi @nathanjhodg,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mark..

5:30 pm, March 13, 2020 Technical Issues

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EA_Cade replied to Getting kicked 2 in a row while doing missions...

Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

4:00 pm, April 10, 2020 Technical Issues

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EA_Cade replied to Getting disconnected from ea servers

Hi @sdctbc0324,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

9:00 pm, April 15, 2020 Technical Issues

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EA_Cade replied to Getting disconnected from EA server continuously.

Hi @schellix,Can you get me a screenshot of the PS4 network settings page that shows the Up/Down speeds and NAT type please? -EA Cade

7:00 pm, April 15, 2020 Technical Issues

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EA_Cade replied to Getting disconnected from EA Servers Fifa 20 XBOX One

Hi @Riviera_Kid_72,You only sent 3 packets with the UO Trace, you need to let it run until it hits 100 packets for the test to provide usable results. Can you also provide a picture of the Detailed Ne..

5:00 pm, June 10, 2020 Technical Issues

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EA_Cade replied to Getting Disconnected

Hi @kingshukd07,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..

9:30 pm, June 4, 2020 Technical Issues

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EA_Cade replied to Games lagging massively

Hi @topchambers82,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..

9:30 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Gameplay is bad always, here's trace route

Hi @JoySt1cKRoy,Looks perfect up until you jump out of the UK (Which is fine, you aren't connecting there when playing anyway).What system are you playing FIFA 20 on? -EA_Cade..

4:00 pm, March 5, 2020 Technical Issues

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EA_Cade replied to Gameplay

Hi @KennethDalglish7,Recommended speeds for FIFA 20 are 5mbps Down, 2.5mbps Up - so that should be fine. -EA Cade

2:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Game won’t connect to EA servers

Hi @petrahegedus,Can you check the age of both the EA Account and the Nintendo account linked please? Any time we've seen this issue in the past the Nintendo account was either underage or without the..

6:30 pm, June 23, 2020 Technical Issues

67Tri
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EA_Cade replied to Game wont start after 3/3 update pc

Hi @AgarramELganso,That's an odd one for sure, can you try running the game in bordered windowless mode and let me know if that helps? I've seen some similar issues lately resolved with those steps. ..

9:30 pm, March 3, 2020 Technical Issues

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EA_Cade replied to Game wont launch

Hi @Pakosw11,Can you run through these http://bit.ly/PS4Safe_Mode steps and then select Rebuild Database and let me know if that helps? -EA Cade

8:30 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Game won't start after installing gamepad drivers

Hi @LukishA00,Which controller are you using? -EA Cade

8:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to Game won't load

Hi @ricocarbs,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..

9:00 pm, April 7, 2020 Technical Issues

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EA_Cade replied to Game won't install on my Xbox!

Hiya @dazmurph.   Xbox support has an article up here with some steps on this error code. Can you run through them and get back to us? -EA_Cade

10:30 pm, March 6, 2020 Technical Issues

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EA_Cade replied to Game won't end

Hi @gandsxbox1,Sorry to hear this, usually when this happens it's caused by a disconnect during the match data reporting that causes a hang. This link http://bit.ly/SelfServiceFUTDraft will walk you t..

3:00 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Game stacked career mode

Hi @masterzone3D,That's odd. Can you sim that game instead of playing it? -EA Cade

7:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Game session disconnected bf5

Hi @calvbreas,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't re..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Game keeps freezing

Hi @samir1678ahuja,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Game keeps crashing when I join a match

Hi @justinanthony62,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

6:30 pm, June 30, 2020 Technical Issues

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EA_Cade replied to Game froze at full time after winning

Hi @cataq112,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..

4:00 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Game feezes at Hospitality management almost every time

Hi @aronwt,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

3:00 pm, March 18, 2020 Technical Issues

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EA_Cade replied to Game disconnection

Hi @wolfie_22,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..

4:30 pm, March 17, 2020 Technical Issues

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EA_Cade replied to Game crashing when buying players of the market.

Hi @hernamator,Sorry to hear it! Is the game crashing completely or is it kicking you off of Ultimate Team? -EA Cade

5:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Game crashes without error

Hi @faceofjok3r,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

8:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to Game crashes when opening a pack on fifa 20 xbox one

Hi @87fifaboss87,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

5:00 pm, March 26, 2020 Technical Issues

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EA_Cade replied to Game crashes on all platforms when scoring from a cross.

Hi @Petoes_K,Is this a header from a cross or any cross goal? This isn't happening to all players is why I'm asking. -EA Cade

3:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Game crashes all the time

Hi @kisifi,Is the game crashing after you score from a cross by chance? We're tracking an issue with this at the moment. -EA Cade

5:30 pm, April 4, 2020 Technical Issues

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EA_Cade replied to Game crashes FIFA 20 PC

Hi @mexynuke,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

9:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Game crashed on FUT champs match loading screen

Hi @jacobclews,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

7:00 pm, February 4, 2020 Technical Issues

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EA_Cade replied to Game crash after scoring a header

Hi @M1cho_R1zo,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

2:00 pm, March 21, 2020 Technical Issues

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EA_Cade replied to Game Disconnects During Rivals

Hi @dRomanMyth,Any game you disconnect from will not record progress on objectives for that match I'm afraid. -EA Cade

4:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Game Disconnecting at End of Match

Hey all, If you could, please respond here with the following information to assist with the investigation into this issue. UserIDPlatformISPTimestamp of your last disconnectWhat mode you were playing..

2:30 pm, March 11, 2020 Technical Issues

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EA_Cade replied to Game Crashing Upon Startup

Hi @DCValour00,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..

8:00 pm, April 17, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.