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EA_Cade replied to Missing coins after player sale...
Hi @Chazingtone,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
6:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Missing an icon swaps token
Hi @Phil-Walsh1,If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We don't have the ability to see content on AHQ I'm afraid. ..
4:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to Missing TOTY kit after voting the XI
Hi @Proprio_Dina,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Missing POTM SBC's
Hey all, This is being investigated by the FIFA team at the moment, they've posted the following on Twitter: More information will be posted here as we get it. Thanks. ..
6:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Missing POTM Alexander Arnold Dynamic image
Hi @SUPERMEN7711,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
2:30 pm, February 7, 2020 Technical Issues
EA_Cade replied to Missing FIFA points
Hi @cameliajhjjabba,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Missing Content- Totssf carlos tevez
Hi @BlurstGamer,Apologies for the delay. This is being investigated at the moment, no further updates at this time I'm afraid. -EA Cade
6:00 pm, June 8, 2020 Technical Issues
EA_Cade replied to Missing Content of packs, xp, and coins
Hi @ijhunter13,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, April 18, 2020 Technical Issues
EA_Cade replied to Miss my champions edition packs
Hi @tacotala69,Champions Edition packs have all been granted, more information can be found at https://www.ea.com/en-gb/games/fifa/fifa-20/fifa-20-game-and-offer-disclaimers -..
10:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to Mid Icon SBC
Hi @shayadoje777,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Matchmaking problem
Hi @NaGur2,Do you have location based matchmaking enabled in Customise - Online settings? -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Matches disconnecting in Fut Champs
Hi @nishantsalhotra,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
9:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to Match under review, I’ve got a loss?
Hi @mgts90,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is..
4:00 pm, June 26, 2020 Technical Issues
EA_Cade replied to Match disconnection
Hi @amazingman1021,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pr..
7:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Market banned with no reason
Hi @VegasX44,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
6:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to March twitch prime rewards
Hi @Nung24,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:00 pm, March 11, 2020 Technical Issues
EA_Cade replied to Manager Mode - Career Mode Freezes At June 30th 2020
Hi @temmaha1996,This sounds like a corrupted save file unfortunately. -EA_Cade
5:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Made new ps4 account and transferd money cause of bug
Hi @arthurseptember,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to MY PC is lagging too much after FIFA patch update on 12th March 2020
Hi @Ascemantis,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
3:00 pm, March 13, 2020 Technical Issues
EA_Cade replied to MS
Hi @TSAMET61,Odd. Is this on PC with DS4 or PS4? -EA_Cade
4:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Lost points in squadbattle.
Hi @dicken79,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
2:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to Lost pack and not getting coin for win
Hi @AbC8903a1783383,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, April 18, 2020 Technical Issues
EA_Cade replied to Lost draft token and self service refusing
Hi @alex_the_quagzi,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other..
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Lost coins, bidding problem
Hi @anasameen84,We have never been able to replicate an issue with the companion or web app listing or purchasing an item for a price other than it was set at by the user. If there were a bug with the..
6:00 pm, February 13, 2020 Technical Issues
EA_Cade replied to Lost all my players to quicksell
Hi @Zhaften,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Lost Prime Baggio
Hi @abdullah77990,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Lost FUT coins
Hi @joeniqueG,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to Lost Connection when opponent left
Hi @TaimPlace,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Lost Connection to EA Servers
Hi @MacLew95,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me kn..
8:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Lost 15,000 coins in draft mode
Hi @Rizla316,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
8:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to Looses Wins
Hi @ZubiN1987,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Login verification
Hi @bigdogjay99,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
6:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Login Verification Email Unrecognized
Hi @FernGullet18,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
7:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Login
Hi @cheyannehng,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Logged off of Mobile App - Didn't get FUT Champions push
Hi @duarteh5,Can you redeem the points on the console? You have about 20 hours left to register. -EA Cade
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Log in Issue with black screen
@Bieu0508 Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
3:00 pm, June 27, 2020 Technical Issues
EA_Cade replied to Let me reset my account
Hi @Futbdayplz123,At this time once you've used all available resets we cannot grant additional resets. -EA Cade
6:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to League SBC
Hi @karlosthornton93,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, February 12, 2020 Technical Issues
EA_Cade replied to Late Game Disconnection
Hi @OgPeteBone,That's no fun, what system is this happening on? -EA Cade
7:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to Last title update
Hi @mellis23,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread
3:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Larsson moments for 126k
Hi @jordam1401,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer marke..
9:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Lags in Fut Champions
@swirekmadryt Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Lag on menus
Hi @MateiADM,What system are you playing on? -EA_Cade
3:30 pm, February 14, 2020 Technical Issues
EA_Cade replied to Lag issues
Hi @SantoVi11,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to Lag and slow gameplay
Hi @marco89na,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to Lag and disconnects from ea servers after patch 1.07 squad update Fifa 20
Hi @tomhicken90,Nothing was changed in the latest title update that would effect your connection to this degree. If you're disconnecting when loading your squad you may need to delete that squad and r..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Lag Lag Laaaaaaggggggg!!!!
Hi @juanmdj,Please run the UO trace in these steps http://bit.ly/EA_UOTrace under "Test Your Connection" and post the results so we can determine the cause of the connection problem. ..
3:01 am, June 2, 2020 Technical Issues
EA_Cade replied to L2 Button changing the camera for GK in 3rd Person everytime
Hi @OrpheuLyra,It sounds like you've somehow bound the L2 button to the gamepad button in the game settings. We don't support DS4 for PC, so I would recommend looking into this on their forums. ..
9:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Kits problem
Hi @BrawnierSkate22,Are you using the Bob Marley or Ramadan kit?We're tracking an issue with those 2 at the moment. -EA Cade
6:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Kit Clash
Hi @nilfc95,Can you provide what kit you're using so I can get this looked at? -EA Cade
4:30 pm, May 2, 2020 Technical Issues
