FIFA 20

Hi @georgefifa2005,If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:00 pm, February 11, 2020 Technical Issues

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EA_Cade replied to please help no open fifa

Hi @ADIgame123g,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

5:30 pm, April 28, 2020 Technical Issues

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EA_Cade replied to packs won't open

Hi @XTofy96X,Sorry to hear it, is this happening in game or on the Companion/Web app? -EA Cade

5:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to origin

Hi @Lauritsacc3,What happens when you try to connect them? -EA Cade

2:30 pm, April 16, 2020 Technical Issues

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EA_Cade replied to offside

Hi @abc1868679007,Do you have any video of this happening by chance so I can get it escalated? -EA_Cade

8:30 pm, February 19, 2020 Technical Issues

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EA_Cade replied to odeegard missing

Hi @fifiorz,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, February 28, 2020 Technical Issues

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EA_Cade replied to not possible to connect to ea servers with wired connection

Hi @klikklakpPOW,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let m..

6:00 pm, November 15, 2019 Technical Issues

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EA_Cade replied to non-existing email

@ltnt_cupcake Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..

11:30 pm, March 25, 2020 Technical Issues

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EA_Cade replied to new

@Trefke69 Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

5:00 pm, January 11, 2020 Technical Issues

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EA_Cade replied to never recieved twitch packs

Hi @andrewhakim,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

8:30 pm, April 15, 2020 Technical Issues

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EA_Cade replied to national team useage

Hi @mvarone02864,Yup, in some modes you can play as a countries National team. -EA Cade

9:00 pm, April 28, 2020 Technical Issues

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EA_Cade replied to my transfer market isn't working

Hi @craigboylanhot,Please speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter on this, we can't assist with this type of issue via AHQ. -EA_Cade ..

6:00 pm, February 1, 2020 Technical Issues

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EA_Cade replied to my one shot challenge is not saving on the companion apo

Hi @farhan1malik,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this..

5:00 pm, April 30, 2020 Technical Issues

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EA_Cade replied to my fut20 team got deleted without my knowledge

Hi @saifullahbarrie,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:00 pm, April 16, 2020 Technical Issues

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EA_Cade replied to my elite 3 finish

Hi @PitiedCow626795,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..

6:00 pm, June 8, 2020 Technical Issues

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EA_Cade replied to my account was hacked all my tradables players are gone

Hi @denis630,For issues like these you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us for assistance, were you able to get through? -EA Cade

3:00 pm, March 28, 2020 Technical Issues

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EA_Cade replied to motion blur

Hi @noofear57,Currently there is no option inside FIFA to do this, but it's been a requested feature the team is aware of. -EA Cade

2:30 pm, March 26, 2020 Technical Issues

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EA_Cade replied to missing my rewards

Hi @momaarouf,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:30 pm, February 7, 2020 Technical Issues

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EA_Cade replied to missing fifa 20 pack

Hi @rafaellavoura,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

8:30 pm, March 6, 2020 Technical Issues

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EA_Cade replied to missing an icon swaps token

Hi @BAZJ89,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

6:00 pm, January 2, 2020 Technical Issues

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EA_Cade replied to mendy 87

Hi @hsnalih,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

2:00 pm, June 24, 2020 Technical Issues

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EA_Cade replied to login verification issues

Hi @beefbedouin,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..

6:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to kicked out after rivals win get a lose, what is happening

Hi @general-mps,The pack issue is being investigated. Not showing any issues at the moment on our side as far as connectivity goes. I would suggest taking a look at our Connection troubleshooting step..

7:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to keeps saying unable to connect to ea server at this time

Hi @tarabeglane,How long has this been happening? Were you able to connect before? -EA Cade

9:30 pm, April 1, 2020 Technical Issues

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EA_Cade replied to keep matching to people very far away

Hi @awad1231,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

3:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to it is not allowing me to get a refund even though it hasn't been a day

Hi @xbeastkillerz,Are you referring to the Great Game Guarantee http://bit.ly/GGGRefund? -EA Cade

7:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to i have falesly banned after a week no answer

Hi @Afshin_Mutd,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

10:00 pm, April 17, 2020 Technical Issues

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EA_Cade replied to i did not receive my guaranteed ligue1 tots pack even though i completed the dme

Hi @Whodatflu,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:30 pm, June 3, 2020 Technical Issues

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EA_Cade replied to i can't access to my Email

Hi @dani-in-vita,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...

7:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to i can't access my origin fifa20

Hi @merdo89,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

5:00 pm, April 16, 2020 Technical Issues

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EA_Cade replied to how long does it take to add content that was removed from my account by hackers

Hi @manfredbarnar,These cases are handled by a specialized team, we have no visibility into their queue I'm afraid so you could have several people in front of you or you could be next in line. ..

4:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to how is that new ping tool useful??

Hi @Mr_Giallorossi,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

2:30 pm, March 11, 2020 Technical Issues

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EA_Cade replied to how do i customise the controller

Hi @glas12345678910,Sorry to hear it. What type of controller are you using? -EA Cade

7:30 pm, June 18, 2020 Technical Issues

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EA_Cade replied to help me. my transfermarket

Hi @jc5620,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..

2:00 pm, March 12, 2020 Technical Issues

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EA_Cade replied to help i cant link my twich acc with my ea acc

Hi @Anaskage,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

8:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to hacked fifa 20 ut account

Hi @manoapa,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:00 pm, March 24, 2020 Technical Issues

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EA_Cade replied to hacked account

Hi @matheusromig,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..

4:00 pm, March 6, 2020 Technical Issues

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EA_Cade replied to hac

Hi @alex35rza,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, ..

3:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to game lagging pls help

Hi @Haxish4BetterAim,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

6:00 pm, December 13, 2019 Technical Issues

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EA_Cade replied to game freezing and then speeds up

Hi @ero177,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing..

4:30 pm, December 14, 2019 Technical Issues

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EA_Cade replied to game freezes in division rivals and record in unaffected.

Hi @Dardar5556,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

7:30 pm, March 31, 2020 Technical Issues

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EA_Cade replied to game crashes while clicking on division rivals

Hi @khanjanmsaradva,Sorry to hear it, what system is this on? -EA_Cade

3:30 pm, January 9, 2020 Technical Issues

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EA_Cade replied to game closing

Hi @Hapciu85,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

6:00 pm, January 14, 2020 Technical Issues

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EA_Cade replied to game advisor re opened my case altho i asked the question as a new case

Hi @Aido990,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade

5:30 pm, April 28, 2020 Technical Issues

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EA_Cade replied to futchamps error

Hi @cheeky-noe,Games don't crash because of a connection issue, are you getting a disconnect or a full crash? -EA Cade

8:30 pm, March 27, 2020 Technical Issues

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