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EA_Cade replied to Can non repeatable sbcs be reinstated if your player gets quicksold?
Hi @TheSYDproject,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to CONMEBOL Libertadores and Sudamericana leagues on companion but not console
Hi @wilmotheworm,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to CO OP SEASONS ONLINE
Hi @xabi_alanso14,Do you know what your NAT type and IP version are? -EA_Cade
11:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to CHAMPS WINS NOT COUNTING
Hi @Ryski2003,I'm showing you've played 9 and won 2 of them on our side. This would appear to be correct. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to CHAMPIONS LEAGUE DISAPPEARED AFTER GROUP TOURNAMENT
Hi @lumastro,That's odd. And you've started a new career mode since Title Update 4? -EA_Cade
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to CAREER MODE PLAYER PROBLEMS
Hi @aguirredanel,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
9:30 pm, December 12, 2019 Technical Issues
EA_Cade replied to CAN'T GET INTO ULTIMATE TEAM
Hi @antton666,Give it a shot now. -EA_Cade
5:30 pm, January 17, 2020 Technical Issues
EA_Cade replied to Bug xp season
Hi @ZamGiu87,XP doesn't increase from playing games, but from completing objectives in them. -EA_Cade
3:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Brightness/muted screen color issue
Hi @iconrad79,Looks like HDR is kicking in or at least attempting to. I'd start with checking your TV/Monitor for a gaming mode or HDR mode and play around with the settings there. ..
6:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Brazil national team
Hi @Tudor8772,Can you get us a picture of what you're seeing in game please? -EA_Cade
7:00 pm, March 13, 2020 Technical Issues
EA_Cade replied to Bought fifa 20 ultimate edition and havent receive my packs or any content with
Hi @rvnbeni18,I'm showing that you opened them each week between 9/23 and 12/09. They went out at the same time as weekly packs from Squad Battles if that helps jog your memory. ..
10:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Both teams wearing the same colour kit
Hi all, There are three kits that I know of with this issue that are being investigated: Ramadan, Bob Marley and No Room For Racism.I would advise changing your kits from these in the meantime. ..
3:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Blocked my account
Hi @bougatsas1992,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
4:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Blocked account
Hi @KolegaMacieJ55,The email you received has the correct information. -EA Cade
8:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Block transfer market
Hi @broodlee1,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade
4:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to Block online game access
Hi @sprocket1066, It sounds like a Child Account may be the best option for you, they cannot connect online in FUT and can be fully updated to a regular account when the child comes of age.&nbs..
9:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to Bibsloboo
Hi @bibsloboo,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
6:30 pm, November 27, 2019 Technical Issues
EA_Cade replied to Bellarabi challenge not workinf
Hi @Gunnerpack,If your game session is interrupted you won't progress any challenges you may have completed in that game session. -EA Cade
5:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Been relegated without reason
Hi @gogoasa3,You've only played 8 games, I don't think you were in Division 4 mate. -EA_Cade
9:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to Banned from transfer market after account got hacked
Hi @yakaka, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
4:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Banned for nothing !!! (Case 61529373)
Hi @rossonerox21,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Banned for club name
Hi @Drew_Smith34, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Banned by mistake & Nothing in MY CASES
Hi @woshieayeye,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ.When you Email the Terms of Service team, t..
2:30 pm, December 6, 2019 Technical Issues
EA_Cade replied to Banned Account
Hi @patelvis21,Your case is with the Terms of Service team at the moment, they'll reach out to you once they complete their investigation. -EA Cade
6:00 pm, June 20, 2020 Technical Issues
EA_Cade replied to Banned
Hi @philkeel, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
3:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Ban for club name
@HannaBanana534 Once the ban expires you'll be prompted to change your club name then you'll be able to play again as normal with your current club and rewards. -EA Cade ..
10:00 pm, April 26, 2020 Technical Issues
EA_Cade replied to BANNED FOR NAMING. NEED HELP ASAP
Hi @KaIamity,You have a case currently with the Terms of Service team. They'll reach back out to you once they have information to share. -EA_Cade
5:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Automatic tackles
Hi @FelixParker17,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
6:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to Attacking fullbacks
Hi @Mrcairo9,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Ask
Hi @hsasaki5,Sorry for the delay, is this still happening? -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Arango
Hi @elchikitovivas,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread
3:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to App Not working properly
Hi @lipp1833,That's usually a desync between the app and the game squads. Can you try connecting to the console version of FIFA and then using the app again? -EA_Cade
9:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to Always getting disconnected on pc in rivas
Hi @WackoBracelet85,Sorry for the delay. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-ba..
6:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Always getting disconnected from Squad Battles.
Hi @iBruuuH,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connecti..
6:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to All saves disappeared
Hi @SsDiol,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Age Restriction?
Hi @Flavianski24,I'm not showing anything that would be blocking you from playing account wise.Can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear ..
5:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to After Title Update #8 - Cannot play game
Hi @genuiste,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to Activating German in FIFA 20 in North America
Hi @kingfisher1325,You'll have the language options made available in your region, as you're in Canada you'll not have German available. -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Accounts banned without a reason
Hi @rhvkz,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
5:30 pm, January 11, 2020 Technical Issues
EA_Cade replied to Account transfer- From origin to xbox
Hi @spinacz14, There is currently no way to transfer your FUT content between platforms. -EA_Cade
5:30 pm, March 7, 2020 Technical Issues
EA_Cade replied to Account hacked, 10 million coin team gone, Slow response time on Origin
Hi @Klak1nn,What do you mean by "Someone at EA warned me that my account was getting hacked and exchanged e-mails with me"?Are you saying that we reached out to you before you contacted us via the hel..
5:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Account hacked and Missing Coins + Players. Ea support cannot help.
Hi @Yanish01,If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist in any way with this type of issue via AHQ. ..
9:00 pm, February 6, 2020 Technical Issues
EA_Cade replied to Account got Hacked... lost 650k Please Help
Hi @BronzyApollo0,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Account disabled
Hi @gerysson98,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
6:00 pm, June 19, 2020 Technical Issues
EA_Cade replied to Account Suspended
Hi @ggrddggbgfbgfvb,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
6:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Account Merged
Hi @Blue-M00N-City,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to Accidently listened tots son through the lag
Hi @roeldekkers3,That's not something we offer assistance with I'm afraid. -EA Cade
7:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Accidentally discarded fut champions card aguero
Hi @rickk0172,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Accidental SBC Submission
@KronosTheG Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offer ..
6:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Accessing EA Servers via Fifa 20
Hi @jamiedrfc,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
6:30 pm, March 26, 2020 Technical Issues
