FIFA 20

Hi @123456kian,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

5:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to I can't start a new uefa champions league tournament

Hi @konpan123,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete the save from there? -EA Cade

9:00 pm, April 24, 2020 Technical Issues

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EA_Cade replied to I can't connect to EA Servers on PS4

Hi @denixius,I'm not showing any issues with your account that would prevent you from connecting. Is this happening when you launch FIFA or when you try to connect to FUT? -EA..

3:30 pm, February 22, 2020 Technical Issues

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EA_Cade replied to I can't advance in squad battles

Hi @332268150,Sorry for the delay, does this still display like that after leaving FUT and reentering? -EA_Cade

4:30 pm, March 17, 2020 Technical Issues

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EA_Cade replied to I can not connect to my FUT

Hi @Benjip88,Give it a shot now please. -EA_Cade

3:30 pm, February 5, 2020 Technical Issues

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EA_Cade replied to I am still getting disconnected at end of match

Hi @flyalbert,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..

5:30 pm, April 4, 2020 Technical Issues

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EA_Cade replied to I accidently qualified for the next weekend league

Hi @manubhavb,You can't redeem access for the next Weekend League at the moment, if you redeemed your points before 0700 UTC Saturday you'll be in the currently active Weekend League. ..

5:00 pm, November 22, 2019 Technical Issues

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EA_Cade replied to I accidentaly overwrite a new career mode save file on my old one .Can i recover

Hi @xvklg7dbnz4a,Unfortunately not. Those saves aren't backed up on our side. -EA_Cade

4:30 pm, March 17, 2020 Technical Issues

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EA_Cade replied to I accedently redeemed a league sbc

Hi @qfbjotape,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offer..

5:00 pm, June 8, 2020 Technical Issues

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EA_Cade replied to I WANT MY MONEY BACK

Hi @EPIBHTORAS13,If you had your FUT coins removed please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a ToS action over AHQ. ..

11:00 pm, January 9, 2020 Technical Issues

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EA_Cade replied to I Haven’t Received My Division Rivals Rewards

Hi @JSHBRNS,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:30 pm, February 28, 2020 Technical Issues

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EA_Cade replied to I Got Hacked

Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..

5:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Huge Latency [FIFA20 FUT Online games]

Hi @ginel,Sorry to hear it. When you say latency, are you referring to button delay or actual lag while you're playing? -EA Cade

9:00 pm, April 17, 2020 Technical Issues

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EA_Cade replied to How to switch account on PS4

Hi @Kobelai1205,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..

5:30 pm, June 8, 2020 Technical Issues

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EA_Cade replied to How to port forward?

Hi @richie-mccaff,We can't walk you through Port Forwarding here I'm afraid. If you're playing on a Console and not PC it's far easier to set a Static IP address to your console and DMZ that instead ..

2:30 pm, February 8, 2020 Technical Issues

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EA_Cade replied to How to link new EA Account

Hi @hidalgooo19,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..

4:30 pm, March 25, 2020 Technical Issues

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EA_Cade replied to How to change fifa 20 from 32-64bit?my windows is 64 bit

Hi @Devfen,FIFA 20 requires a 64 bit system to run, it doesn't come in a 32 bit version. What's the exact issue you're running into? -EA_Cade

2:30 pm, January 29, 2020 Technical Issues

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EA_Cade replied to How to change ea account on ps4

Hi @tic61573,Once an account is linked, it's linked permanently. To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in ..

5:30 pm, March 24, 2020 Technical Issues

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EA_Cade replied to How to add another account

He would just need to create his own PSN ID and link it to an Origin account to play with the disc version. If you have the digital version of FIFA rather than the disc, as long as the PS4 is set as y..

3:30 pm, February 22, 2020 Technical Issues

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EA_Cade replied to How to Remove Fans

Hi @trulpar,Sorry, I'm not following what you mean exactly. Can you be more specific? -EA_Cade

5:00 pm, March 24, 2020 Technical Issues

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EA_Cade replied to How many guests I can add for online friendlies of FIFA20?

Hi @MedicKwoN,I believe it's limited to 1 guest. -EA Cade

7:00 pm, April 21, 2020 Technical Issues

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EA_Cade replied to How long do EA cases take

Hi @ifvdgng,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade

4:00 pm, June 9, 2020 Technical Issues

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EA_Cade replied to How do i change my email through fifa 20,

Hi @Marcosprat,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..

2:00 pm, June 24, 2020 Technical Issues

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EA_Cade replied to How do I remove an old EA account I no longer have access to

Hi @xheadshotzombie,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..

5:30 pm, June 11, 2020 Technical Issues

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EA_Cade replied to How Can I Play on one Stadium

Hi @trulpar,Are you playing on PC? Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade

5:00 pm, March 24, 2020 Technical Issues

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EA_Cade replied to Hi 62DerSimSpOr62 i miss my player

Hi @ozytattos,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to Hi

Hi @kandi1001,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

8:00 pm, January 2, 2020 Technical Issues

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EA_Cade replied to Help with my account issue,PLEASE!!!!!!!!!

Hi @lzy921117,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..

9:30 pm, November 13, 2019 Technical Issues

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EA_Cade replied to Help me!! Where is my gifts?

Hi @Luthrog,Sorry, I'm not following what you mean. -EA_Cade

7:00 pm, February 4, 2020 Technical Issues

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EA_Cade replied to Help me please

Hi @CGoodwin98,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

2:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Help !!!

@Canya017 You'll want to check the email address registered to your account for more information. -EA Cade

7:30 pm, June 27, 2020 Technical Issues

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EA_Cade replied to Hello,

Hi @KINGTOM8888,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that hel..

7:00 pm, March 17, 2020 Technical Issues

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EA_Cade replied to Haven't been able to play FUT in over 2 months...

Hi @bunglefeveruk,Give it a shot now please and let me know if you can connect. -EA_Cade

9:30 pm, December 10, 2019 Technical Issues

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EA_Cade replied to Hacked account

Hi @smacca0769,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..

10:30 pm, February 5, 2020 Technical Issues

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EA_Cade replied to Hacked

Hi @RUMAAN0307,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, January 17, 2020 Technical Issues

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EA_Cade replied to Green premier league overlay

Hi @NardDogg333,That's a new one for me, was this just one match or constantly there? What mode is this happening in? -EA_Cade

10:00 pm, December 10, 2019 Technical Issues

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EA_Cade replied to Green menu stuck on screen

Hi @sonace66,This is being investigated by the FIFA team as we speak. -EA_Cade

3:30 pm, February 21, 2020 Technical Issues

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EA_Cade replied to Got wrong rewards in fut champions

@peeters1357o I'm showing that you got the correct rewards,17 wins out of 30 matches played. -EA_Cade View in thread

9:30 am, January 2, 2020 Technical Issues

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EA_Cade replied to Got stuck at the end of game

Hi @skinnyboat6,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..

10:00 pm, March 12, 2020 Technical Issues

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EA_Cade replied to Goal keeper select!

@thehitman_82c Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

2:30 pm, November 19, 2019 Technical Issues

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EA_Cade replied to Goal keeper moving out of goal

@LadderThe1st Hey there. I'm not seeing any similar reports of this, is there any way you can get us a video of this happening? -EA Cade

11:00 pm, June 4, 2020 Technical Issues

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EA_Cade replied to Glitched and sold my 200,000 player for 30k grrr

Hi @nathanjhodg,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mark..

5:30 pm, March 13, 2020 Technical Issues

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EA_Cade replied to Getting kicked but logging in is no problem

Hi @123inktaap,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

9:00 pm, February 4, 2020 Technical Issues

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EA_Cade replied to Getting disconnected from EA Servers Fifa 20 XBOX One

Hi @Riviera_Kid_72,You only sent 3 packets with the UO Trace, you need to let it run until it hits 100 packets for the test to provide usable results. Can you also provide a picture of the Detailed Ne..

5:00 pm, June 10, 2020 Technical Issues

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EA_Cade replied to Games getting disconnected randomly

Hi @SnookerSon,Your UO trace looks perfect for the first half of the test, then the latency gets a bit high. Where are you located? It's possible that your just on the other side of the world from the..

7:00 pm, November 15, 2019 Technical Issues

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