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EA_Cade replied to Just Add A Feature To Turn Off Vibration Already!
Hi @JamieTheGee,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:00 pm, January 29, 2020 Technical Issues
EA_Cade replied to James chips
Hi @adamhalvares, The objective isn't bugged if that's what you're getting at, I completed it myself without issue. Make sure the ball is clearing the keepers body and not being chipped ..
5:30 pm, February 12, 2020 Technical Issues
EA_Cade replied to I’ve been told to request account recovery which I did now what do I do.
Hi @ABHailes,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to I’d name not the same as Ea sport log in
Hi @nonameboys85,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Items stuck on transfer list
Hi @m4rc1nh094,This should resolve itself automatically within 24 hours, if it hasn't by tomorrow AM please give us a shout at http://bit.ly/EA_Contact_Us so we can take a look at your account. ..
10:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Items stuck in transfer market
Hi @brock92266,This still happening? -EA Cade
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Item stuck on transfercandidate list
Hi @zirom8940,Hello! For content issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to It won’t let me login to fifa
Hi @dylan24030410,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
5:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to It opened the packs on its own ... I want the credits back on fifa20
Hi @smaicol14,Sorry, what exactly are you saying happened? -EA_Cade
7:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Issues with Fifa20
Hi @patrisan2020,Can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade
5:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to Issue: Unable to connect to Ultimate Team in FIFA20.
Hey all,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-t..
8:30 pm, January 30, 2020 Technical Issues
EA_Cade replied to Issue with updates
Hi @G_Chaowei,Are you referring to career mode? You'll need to start a new save to get the updated ratings, we can't modify those files on our side. -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Issue accepting online friendly on ps4
Hi @avfc1310,That's really odd, this happens even if the game is running? If so can you make sure both of you are fully updated? -EA_Cade
3:30 pm, January 30, 2020 Technical Issues
EA_Cade replied to International management offer not received
Hi @Aslaan2001,AFAIK the International Offer for Manager Career mode in the Catalog doesn't guarantee that you'll get your managers country as an offer. -EA Cade
5:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Input lag!!!!
@rr3inert Ask and ye shall receive. -EA_Cade
3:00 pm, February 22, 2020 Technical Issues
EA_Cade replied to Incorrect transfer operation
Hi @MonsterMash08,We have never been able to replicate an issue with the companion or web app buying or listing an item for a price other than it was set at by the user. If there were a bug with the t..
10:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to Image quality fifa 20
Hi @pigugu,What platform are you playing on? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to Icon swaps progress
Hi @astonvilla20886,Are you positive they were first owned players? I'm not seeing any other reports of this issue. You can check by viewing the player stats in your squad to see if they have the Firs..
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Icon swap
Hi @thom857g,Sorry, I'm not understanding your issue. Are you trying to swap the icon you received from the Prime Icon pack with a different one? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to I'm sure I finished in gold 3 fut champions but had silver 1 rewards
Hi @Topshot2013,I'm showing that you played 26 games and won 13 of them and received the correct rewards. -EA_Cade View in thread ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to I'm stuck on the menu screen
Hi @Strainedsheep,Sorry to hear this! Which menu screen are you stuck at? -EA_Cade
3:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to I'm getting disconnected all the time.
Hi @neonblackest,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
5:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to I won a Division Rivals match and got a DNF.
Hi @PhanTastik377,If you were disconnected from a game session any objectives completed or progressed during that session won't count I'm afraid. You'll need to replay the objectives for them to count..
10:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to I won 9 matches on fut champion ana I didn't take my rewards
Hi @rinomoh,FUT Champions rewards go out at 0700 UTC on Thursday. -EA_Cade
6:30 pm, February 11, 2020 Technical Issues
EA_Cade replied to I was hacked and I lost about 600k worth of coins
Hi @ps778,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to I think I linked to the wrong EA Account
Hi @elimprudente,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
6:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to I submited a case and it got closed
Hi @adam382005,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to I sold Mbappe, Varane and Lewandowski and got no coins in return.
Hi @Ziadisdaman10,Please reach out to us via Twitter at @EAHelp so we can gather some information from you on this to get this resolved. Unfortunately I cannot assist with this over Answers HQ. ..
7:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to I received wrong version of player.
Hi @BeaucoupIII,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to I never recieved my loan icon player from signing up to Fifa News
Hi @Swagimantangi,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:00 pm, January 29, 2020 Technical Issues
EA_Cade replied to I lost my players in FIFA 20 Ultimate team !!!
Hi @azghhjjhhdss,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, March 13, 2020 Technical Issues
EA_Cade replied to I lost my coins Andy my starting eleven
Hi @Giorgosira1,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to I lost Red Neymar
Hi @pelczarszymon,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to I lose my players
Hi @Rivelinjo,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to I keep on getting disconnected from fut on fifa 20 PS4
Hi @TheNotoriousISAM,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA_Cade
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to I keep disconnecting from servers mid match in draft, im also using points!!!!!
Hi @LeagueofTurtles,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other..
8:30 pm, February 19, 2020 Technical Issues
EA_Cade replied to I keep disconnecting from ea
Hi @yooolloooooooooo,Sorry for the delay, is this still happening? -EA_Cade
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to I haven’t received a email from EA specialist team
Hi @ultimateexrem17,Your case is with the missing content team, as this is a specialized team that only deals with missing content they can get very busy. Your case is in the right place and will be w..
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to I haven't received my verification codes
Hi @ghersi231,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to I have problems with tots martine
Hi @Stockstaartje,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to I have played and won 3 games on champs and im not reciving any rewards coin or
Hi @Lilnozz775,I'm not showing that you've played any games at all this Weekend League. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to I have a problem with fifa 2020 login verification code how can fix that?
Hi @kostaspotsepis,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. ..
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to I got hacked
Hi @longwoodfc,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to I got banned for no reason, just bought the game and got banned.
Hi @44ghepard,I'm showing that you reached out to the Terms of Service team today, you'll need to wait for them to respond to your email to proceed with this investigation. -E..
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to I get lots of lag or delay in my game
Hi @doyler28,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZi..
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to I don’t have schmicel icon swap why plz fix it
Hi @fsej1402,Schmeichal was included in a previous Icon Swap, he has been removed from this one as such. -EA_Cade
5:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to I don't know my email for fifa 20
@mlskrn To recover this account I'd like to ask you to do the following for me: 1. Go to http://help.ea.com/account-recovery/web-form 2. Fill in the requested information in..
5:00 pm, January 24, 2020 Technical Issues
EA_Cade replied to I didn’t recieve fifa points
Hi @brettdelgman,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, February 21, 2020 Technical Issues
EA_Cade replied to I didn’t receive my fifa points
Hi @Hotpotatos1234g,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, February 22, 2020 Technical Issues
EA_Cade replied to I didnt get my FUT champs rewards.
Hi @HashtagStackin,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, March 5, 2020 Technical Issues
