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EA_Cade replied to still no support options

Hi @IronCharlstar,You may have better luck reaching out to our Twitter support team at @EAHelp, you can also try changing your location on the help site to the US and then refreshing the help site. ..

5:00 pm, April 30, 2020 Technical Issues

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EA_Cade replied to squads aren't saving

Hi @dougieboiiii,Did you disconnect from your last game on the console? -EA Cade

3:00 pm, May 2, 2020 Technical Issues

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EA_Cade replied to purchased Fifa points in FIFA 20 from PS store

Hi @ygyg0120,That sounds like your PSN ID and Game version are on mismatched regions. You'll need to reach out to SONY support http://bit.ly/ContactPSChat for a refund on this one I'm afraid. ..

2:30 pm, February 20, 2020 Technical Issues

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EA_Cade replied to psn ps4 plus not connecting to ea account

Hi @chefmalti,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..

5:00 pm, March 25, 2020 Technical Issues

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EA_Cade replied to profile

Hi @Isteni_Diego,Is this Personal Settings 1 that's failing to load? -EA_Cade

9:30 pm, February 25, 2020 Technical Issues

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EA_Cade replied to problem entering online game

Hi @Bach_Arsenal837,I wouldn't recommend using a hot spot to play regularly, what system are you playing FIFA on? -EA_Cade

9:30 pm, March 17, 2020 Technical Issues

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EA_Cade replied to pls help me fifa 20 web app glitch

Hi @georgefifa2005,If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:00 pm, February 11, 2020 Technical Issues

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EA_Cade replied to please help no open fifa

Hi @ADIgame123g,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

5:30 pm, April 28, 2020 Technical Issues

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EA_Cade replied to packs won't open

Hi @XTofy96X,Sorry to hear it, is this happening in game or on the Companion/Web app? -EA Cade

5:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to origin

Hi @Lauritsacc3,What happens when you try to connect them? -EA Cade

2:30 pm, April 16, 2020 Technical Issues

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EA_Cade replied to offside

Hi @abc1868679007,Do you have any video of this happening by chance so I can get it escalated? -EA_Cade

8:30 pm, February 19, 2020 Technical Issues

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EA_Cade replied to not getting the reward for comlpleting "Daily Objectives"

Hi @mansyno,If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

2:30 pm, February 7, 2020 Technical Issues

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EA_Cade replied to no recieving any coins

Hi @jackcoulsonn,There is a 5% tax on items sold on the Transfer Market inside FUT. -EA_Cade

7:30 pm, February 26, 2020 Technical Issues

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EA_Cade replied to new

@Trefke69 Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

5:00 pm, January 11, 2020 Technical Issues

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EA_Cade replied to my transfer market isn't working

Hi @craigboylanhot,Please speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter on this, we can't assist with this type of issue via AHQ. -EA_Cade ..

6:00 pm, February 1, 2020 Technical Issues

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EA_Cade replied to my one shot challenge is not saving on the companion apo

Hi @farhan1malik,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this..

5:00 pm, April 30, 2020 Technical Issues

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EA_Cade replied to my fut20 team got deleted without my knowledge

Hi @saifullahbarrie,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:00 pm, April 16, 2020 Technical Issues

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EA_Cade replied to my account is locked and i cant get on fut

Hi @HribsekTV,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..

9:00 pm, December 12, 2019 Technical Issues

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EA_Cade replied to missing my rewards

Hi @momaarouf,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:30 pm, February 7, 2020 Technical Issues

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EA_Cade replied to missing

Hi @georgenec123,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mar..

5:30 pm, February 11, 2020 Technical Issues

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EA_Cade replied to matchmaking

Hi @KamilTsubasa,The home team is the one with the best connection to the server/opponent, I would recommend improving your latency if you're always the away team. You can try these steps http://bit.l..

9:30 pm, December 10, 2019 Technical Issues

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EA_Cade replied to losing conection on fifa 20 pc

Hi @Minvaljensen,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..

4:00 pm, January 24, 2020 Technical Issues

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EA_Cade replied to kante and others missing , untraceable Trezeguet in place ,Fifa 20

Hi @coloursplash8,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

9:30 pm, December 10, 2019 Technical Issues

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EA_Cade replied to it is not allowing me to get a refund even though it hasn't been a day

Hi @xbeastkillerz,Are you referring to the Great Game Guarantee http://bit.ly/GGGRefund? -EA Cade

7:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to i have falesly banned after a week no answer

Hi @Afshin_Mutd,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

10:00 pm, April 17, 2020 Technical Issues

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EA_Cade replied to i did not receive my guaranteed ligue1 tots pack even though i completed the dme

Hi @Whodatflu,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:30 pm, June 3, 2020 Technical Issues

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EA_Cade replied to i can't access to my Email

Hi @dani-in-vita,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...

7:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to i can't access my origin fifa20

Hi @merdo89,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

5:00 pm, April 16, 2020 Technical Issues

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EA_Cade replied to how long does it take to add content that was removed from my account by hackers

Hi @manfredbarnar,These cases are handled by a specialized team, we have no visibility into their queue I'm afraid so you could have several people in front of you or you could be next in line. ..

4:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to how do i customise the controller

Hi @glas12345678910,Sorry to hear it. What type of controller are you using? -EA Cade

7:30 pm, June 18, 2020 Technical Issues

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EA_Cade replied to help i cant link my twich acc with my ea acc

Hi @Anaskage,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

8:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to hacked fifa 20 ut account

Hi @manoapa,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:00 pm, March 24, 2020 Technical Issues

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EA_Cade replied to hacked account

Hi @matheusromig,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..

4:00 pm, March 6, 2020 Technical Issues

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EA_Cade replied to hac

Hi @alex35rza,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, ..

3:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to green premier league overlay

Hi @dweehouse,This is a known issue that's being investigated by the FIFA team. -EA_Cade

5:30 pm, February 12, 2020 Technical Issues

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EA_Cade replied to game freezing and then speeds up

Hi @ero177,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing..

4:30 pm, December 14, 2019 Technical Issues

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EA_Cade replied to game closing

Hi @Hapciu85,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

6:00 pm, January 14, 2020 Technical Issues

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EA_Cade replied to game advisor re opened my case altho i asked the question as a new case

Hi @Aido990,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade

5:30 pm, April 28, 2020 Technical Issues

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EA_Cade replied to fut wep app transfer market is not opened , I played 1500 matches

Hi @huseyinsenn,We have no way to manually open the web and companion apps functionality, if the market hasn't unlocked yet you'll need to continue playing the game to unlock it. ..

5:00 pm, February 12, 2020 Technical Issues

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EA_Cade replied to fut slow loading page's sbc menus and stuff since 6pm

Being tracked currently.      -EA_Cade

7:00 pm, March 6, 2020 Technical Issues

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EA_Cade replied to fifa 20 screen freezez when connecting to ea servers

Hi @W12GUNNER,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..

4:00 pm, April 17, 2020 Technical Issues

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EA_Cade replied to fifa 20 not starting up

Hey all,   While we're investigating this please make sure that you've already done the following:     Please ensure that your OS is fully up to date. On Windows 10 you can do th..

2:00 am, February 19, 2020 Technical Issues

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EA_Cade replied to fifa 20 not connecting to ea servers problem

Hi @nikivasilevbg,I'm not showing that account linked on our side, you can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA_Cade

4:00 pm, February 1, 2020 Technical Issues

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EA_Cade replied to fifa 20 keeps crash when play FUT - PS4

Hi @Zena_AN21,We're investigating an issue with crosses causing an issue at the moment, does that sound like it could be what's happening with your situation? -EA Cade

6:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to fifa 20 geforce now too many computers..

At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Russian Português Jezyk polski  Italian  Nederlands I will ..

7:00 pm, April 16, 2020 Technical Issues

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EA_Cade replied to fifa 20 fut champions verification problem

@Asata12 Hiya, if you've registered in time you should have gotten an email from us by now. Can you make sure it wasn't grabbed by your spam filters? -EA_Cade

12:00 pm, January 17, 2020 Technical Issues

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EA_Cade replied to fifa 20 draft

Hi @hxxb,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. Yo..

3:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to f

Hi @lonefrank,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

3:00 pm, May 2, 2020 Technical Issues

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EA_Cade replied to expired contracts for Players card

Hi @JojoEisa,I don't believe this is anything serious, I've seen this happen before with Loan players. Thanks for the report though, I'll make sure it's looked into to be sure. ..

5:00 pm, March 7, 2020 Technical Issues

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EA_Cade replied to error connecting to fifa 20 over a month now???

Hi @garm505,There's nothing blocking you on our side from an account perspective from connecting. What system is this happening on? -EA_Cade

6:00 pm, February 1, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.