FIFA 20

Hey all, Can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way?Once you connect via a hot spot you should be able to get back in via your usual connection..

3:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Can’t use the app

Hi @SjansPanther38,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. ..

5:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Can’t see the position of a player in a pack.

Hi @Husnabaset100,What platform are you playing FIFA on? This sounds like something you would need to adjust in the system settings. -EA_Cade

2:30 pm, December 6, 2019 Technical Issues

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EA_Cade replied to Can’t return player to club or quick sell

Hi @sk8death27,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, February 1, 2020 Technical Issues

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EA_Cade replied to Can’t play online!

Hi @CasperJones89,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..

7:00 pm, February 4, 2020 Technical Issues

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EA_Cade replied to Can’t pick player from market

Hi @panks618,You need to force the market to refresh, try changing the search price by 100 coins and searching again. -EA Cade

3:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to Can’t login to ea when trying play pro clubs or sesons

Hi @bobmalone1990,What happens exactly when you try to play? -EA Cade

4:00 pm, April 8, 2020 Technical Issues

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EA_Cade replied to Can’t login to Ea Servers login verification wrong email

@abcbdg29287cio Are you logging in with the information seen here? -EA_Cade

3:00 pm, March 21, 2020 Technical Issues

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EA_Cade replied to Can’t load into pro clubs

Hi @Lawry1256,Sorry to hear it, what platform are you playing on? -EA Cade

4:30 pm, April 15, 2020 Technical Issues

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EA_Cade replied to Can’t get into rivals matches

Hi @Jamieando1,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

2:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Can’t get in contact to ea help desk

Hi @Kj_Huey0320,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..

2:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to Can’t get any icon swaps players

Hi @eeefsf,Ill need more information than that to look at this, can you share any more information and the squads please? -EA Cade

3:00 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Can’t connect to ultimate team not due to internet problems

Hi @Itz_brfc9,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..

5:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to Can’t connect to ultimate team PC since yesterday

Hi @Dardiii_ACM, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. -EA_Cade View in thread ..

6:00 pm, January 2, 2020 Technical Issues

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EA_Cade replied to Can’t connect to es servers as my email is no longer valid

Hi @1986born-in,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..

11:00 pm, November 26, 2019 Technical Issues

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EA_Cade replied to Can’t connect to ea servers

Hi @JPM1182,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connecti..

2:30 pm, December 6, 2019 Technical Issues

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EA_Cade replied to Can’t connect to ea server for Fifa 20 on

@therealasura Hey there, can you try these steps please: https://answers.ea.com/t5/Technical-Issues/Workaround-Stability-Issue-After-Downloading-Online-Roste... -EA_Cade ..

1:55 am, November 11, 2019 Ultimate Team General Discussion

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EA_Cade replied to Can’t connect to Ultimate Team

Hi @byPxL,You have an account issue blocking you from connecting, please reach out via @EAHelp on Twitter or http://bit.ly/EA_Contact_Us to have this issue addressed. -EA Cade..

9:30 pm, June 18, 2020 Technical Issues

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EA_Cade replied to Can’t connect to Fifa 20 ultimate team

Hi @jamiego26,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..

10:00 pm, April 28, 2020 Technical Issues

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EA_Cade replied to Can’t connect EA fifa 20 to switch

Hi @charob1111,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..

6:30 pm, June 30, 2020 Technical Issues

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EA_Cade replied to Can’t buy Fifa Points

Hi @ArhturWoodhouse,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then le..

3:00 pm, February 27, 2020 Technical Issues

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EA_Cade replied to Cant find my fut players in club

Hi @Sondren1123,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to Cant enter fut and seasons

@Sportingxyz Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

9:30 pm, December 18, 2019 Technical Issues

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EA_Cade replied to Cant connect...

Hi @FaMouSGaMinG-41,Try following the steps here https://help.ea.com/en/help/account/origin-login-verification-information/#turn-on to disable your Login Verification and then try connecting to FUT ag..

10:00 pm, January 3, 2020 Technical Issues

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EA_Cade replied to Cant connect to server

Hi @leroy-est,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..

10:00 pm, January 16, 2020 Technical Issues

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EA_Cade replied to Cannot play with friend

Hi @GeorgeVlasak,Are you on the same network? You may be experiencing an IP conflict. -EA_Cade

3:30 pm, February 21, 2020 Technical Issues

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EA_Cade replied to Cannot join to ultimate team

Hi @FapaJapla,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade

3:00 pm, February 7, 2020 Technical Issues

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EA_Cade replied to Cannot connect to servers and when I do on the rare occasion I get 800+ ping to

Hi @ZzSam98zZ,Sorry to hear it. What system are you playing on? -EA Cade

3:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to Cannot connect to EA Server

Hi @SMUsamage80,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FU..

2:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Cannot Post On The Forum

Hi @Fresh_SkillzY,Sorry to hear it, can you give it a shot again please and let us know if you can post there now? -EA_Cade

3:30 pm, December 4, 2019 Technical Issues

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EA_Cade replied to Can't verify EA account

@NAGLED14 Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

6:00 pm, November 15, 2019 Technical Issues

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EA_Cade replied to Can't update Fifa 20, receive no prompt for download

Hi @Naiyon41,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

11:00 pm, December 26, 2019 Technical Issues

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EA_Cade replied to Can't tell the difference between kits

Hi @Player_dwd6u69a,There is! It's under the accessibility settings on the main menu of FIFA 20. -EA_Cade

5:30 pm, February 11, 2020 Technical Issues

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EA_Cade replied to Can't sell one specific card

Hi @SaintScorpion,That's an account issue that will need to be looked into by the FIFA team, please reach out to an advisor here http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp so we can take a l..

10:30 pm, December 17, 2019 Technical Issues

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EA_Cade replied to Can't play online sessions..

Hi @p3nz-482,Origin games are designed to work with natively supported peripherals on Windows, we can't help you if you're using a third party program like DS4Windows to "trick" the PC into recognizin..

3:30 pm, January 15, 2020 Technical Issues

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EA_Cade replied to Can't play online friendlies in fifa or fut20

Hi @Anarki301,Most of the time this is an IP conflict where one of your ISP's has assigned an IPv6 address to you that doesn't play well with IPv4. I would recommend setting up a Static IP to your con..

3:30 pm, January 17, 2020 Technical Issues

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EA_Cade replied to Can't play FIFA 20 online with EA child account on Xbox one

Hi @gro1900,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to ..

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Can't join my friend's lobby

@Psychopat215 Hey there, what is he seeing on his side when you invite him? -EA_Cade

1:00 am, March 19, 2020 Technical Issues

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EA_Cade replied to Can't hear the referee

Hi @Flintch12,Odd. You could have the volume settings set to 5.1, 7.1, etc and the audio is being piped to a channel that isn't getting played. -EA_Cade

10:00 pm, February 26, 2020 Technical Issues

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EA_Cade replied to Can't get on the game at all

Hi @kjbird2012731,Sorry for the delay, can you get me a screenshot of what you're seeing please? -EA_Cade

4:30 pm, December 14, 2019 Technical Issues

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EA_Cade replied to Can't find opponents on FIFA 20 NINTENDO SWITCH

Hi @Harikira007,Sorry to hear it, taking a look at the Switch version at the moment and I'm seeing thousands of players currently online, are you still having this issue? -EA_..

1:30 pm, December 12, 2019 Technical Issues

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EA_Cade replied to Can't contact ea support

Hi @cewee19,I would recommend reaching out via Twitter at @EAHelp with your case number so they can check the status of this for you. -EA_Cade ..

4:00 pm, March 17, 2020 Technical Issues

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