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EA_Cade replied to Fifa 20 lag in friendly matches only?
Hi @azzac004,Those modes are on dedicated servers, I believe friendlies are Peer2Peer. I would use these steps to ensure you're not on a strict NAT type or a bad WiFi channel http://bit.ly/Connectivit..
12:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Fifa 20 fut draft bug
Hi @Platino1227,Single Player Draft's can fluctuate in difficulty level match to match. -EA_Cade
3:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Fifa 20 friendlies error
Hi @Alvinmenezesrona,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP ad..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Fifa 20 freezing at connecting to servers
@M-o-s-s-2111 That's odd, you were able to go on before you set up verification? -EA_Cade
2:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to Fifa 20 dont lauch - Xbox one
Hi @9670Ferikansky,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
7:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to Fifa 20 disconnect
Hi @Oisin28760,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashing(PC)
Hi @Claudiuuu1,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this p..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashes when submitting a team in SBC National Pride - Spain
Hi @LordToin,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashes when opening team in fut (origin)
Hi @Millennial_-Bo-_,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this ..
9:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Fifa 20 connection lost all the time
@NekomataMaster Sorry for the delay, is this still happening? -EA_Cade
2:00 pm, December 29, 2019 Technical Issues
EA_Cade replied to Fifa 20 companion app
Hi @willjohnuk19,Are you logging in with the account information found here? -EA_Cade
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Fifa 20 coins
Hi @Sonny_Ox079,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 case #61200148
Hi @aiman008,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to Fifa 20 can't connect to my one friend only. We can play online to others
Hi @ucha1nadal,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Fifa 20 can't connect to EA Server on PS4
Hi @advenedo,Sorry to hear it, is this still happening? -EA Cade
2:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to Fifa 20 bug
Hi @corbwilko,What system is this happening on? -EA_Cade
9:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to Fifa 20 account hacked
Hi @l33mc2410, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
10:30 pm, December 17, 2019 Technical Issues
EA_Cade replied to Fifa 20 Verification Not My Email
@AU-IkerCasillas,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Fifa 20 Ultimate Tam - Team Name
Hi @Turbo_Racer45,Deleting your FUT club will not reset those objectives, once you've changed your name once you won't be able to change it again. -EA Cade ..
5:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Fifa 20 Squads not updating
Hi @tobibolu, There is a squad update coming shortly that should resolve this. -EA_Cade
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to Fifa 20 Recent games does not show. Crashes game.
Hi @terpsman184,Sorry to hear it, what system is this on? -EA_Cade
6:00 pm, March 10, 2020 Technical Issues
EA_Cade replied to Fifa 20 PS4 Help Needed
Hey all. If you cannot access the Verification code as the Email is not your own you'll need to fill out an Account Recovery form:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the re..
3:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Fifa 20 PS4 - Crashing when saving tournament
Hey all, Both I and the FIFA team have tried several times to reproduce this and haven't been able to do so I'm afraid. If someone could help out and post the exact steps that lead to th..
3:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Fifa 20 PC DisplayName field missing
@shivanshparashar Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
6:00 am, March 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 Not Receiving my Twitch Packs
Hi @Higgins1928,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to Fifa 20 Nintendo Switch Unable to connect
Hi @krunixx795,Have you linked the accounts? You can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA Cade
3:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Fifa 20 FREEZE when i try to connect EA SERVERS
Hi @ZKSkrillex,Are you in Brazil by chance? -EA_Cade
3:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to Fifa 20 Age Restriction on Adult Origins account
Hi @ShrimpyMahDude,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
4:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to Fifa 20 : Unable to connect
Hi @haddiouiid,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Fifa 20
Hi @Henrychhouk371,Sorry for the delay, what's the exact error you're getting? -EA_Cade
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to FiFA 20 Career Mode
Hi @GDK007421,Sorry to hear it, can you try simming past that date and let me know if that helps? -EA Cade
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to FUT unable to connect since Wednesday Help please!
Hi @T_MKN02,Give it a shot now please. -EA_Cade
3:30 pm, February 1, 2020 Technical Issues
EA_Cade replied to FUT servers kicking offline
Hi @TingTong1968,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to FUT comunication error
Hi @pludtron,That sounds like bot detection, were you making a lot of bids just before this happened? -EA_Cade
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to FUT companion App
Hi @semirsanel1180,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. ..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to FUT club deleted.
Hi @bigGucciso5a300,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to FUT chip shot error
Hi @Royce2949,Make sure the Chip clears the goalkeeper, you can't chip into an open net for the objective. I've also heard that the ball has to land inside the net, it cannot bounce/roll into it. ..
3:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to FUT champs problems
Hi @bighoss9595,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
4:30 pm, March 7, 2020 Technical Issues
EA_Cade replied to FUT champs not showing all wins/games
Hi @r4yling,I'm showing that you've only played 3 games so far this FUT Champions, 2 wins and a loss. -EA_Cade
8:30 pm, January 24, 2020 Technical Issues
EA_Cade replied to FUT champs loss
Hi @CarlitoRNS,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
6:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to FUT championship lag
Hi @guyzino,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connecti..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to FUT champions kicking me off
Hi @majesticdrip9,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
4:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to FUT captcha not showing up
@PixieTweek Sorry for the delay, is this still happening? -EA_Cade
5:00 pm, December 11, 2019 Technical Issues
EA_Cade replied to FUT and Division Rivals: Game disconnects loading the final statistics
Hi @leoheidji,I wouldn't recommend DMZ'ing your PC connection for security reasons. Can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? ..
3:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to FUT Weekend League not working
Hi @KrisDesiigner,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
2:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to FUT Verified Registration Issue
Hi @kalsemarii,You can reach out to the Competitive FIFA team directly at eafifaleagueops@ea.com for assistance on this, we have no insight to this data on AHQ I'm afraid. -EA..
2:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to FUT Squad Battles XP not adding up
Hi @MissionPuppet61,Have you refreshed your opponents? Those games that you didn't play count up towards your 40 games. -EA_Cade
8:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to FUT Seasons Weekly Objectives
Hi @redicerastaman,Unfortunately not. Once they expire you won't be able to play them again. -EA_Cade
4:00 pm, December 19, 2019 Technical Issues
EA_Cade replied to FUT Rivals
@michoarse @theagency405 Thanks for taking the time to provide us with your feedback. While this is a tough issue to tackle, I'll see that your concerns are given to the teams who can addre..
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to FUT Problem
Hi @WelshSliceOfLife,If your squad has reverted to a Concept squad you've most likely submitted someone in your Reserves in an SBC. As for the settings reverting, what settings exactly are you referri..
5:00 pm, December 11, 2019 Technical Issues
