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EA_Cade replied to Fut champ

At the moment the following languages are supported on Answers HQ:       English Deutsch  Español Français  Russian Português Jezyk polski  Italian  Neder..

5:00 pm, February 1, 2020 Technical Issues

VOm2x
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EA_Cade replied to Fut Champs

Hi @xXD3ADLYxTANN3R,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade

4:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Fut 20 special card get grey and not found

Hi @GaborPika,You can still use those items, it's just not loading the special art assets. Try backing out and then going into FUT again please. -EA_Cade

6:00 pm, March 10, 2020 Technical Issues

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EA_Cade replied to Fut 20 in game error

Hi @Uzzul_hussain,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..

7:00 pm, November 15, 2019 Technical Issues

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EA_Cade replied to Fur champs

@nathaniel122222 Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..

11:30 am, December 6, 2019 Technical Issues

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EA_Cade replied to Fullscreen game-breaking bug

Hi @LO_GRC10,Sounds like you have some kind of notification popping up, can you try a http://bit.ly/Clean_Boot to see if this persists? -EA Cade

7:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to From ps4 to PC

Hi @A7mad7abib007,Your EAFC level and FC coins transfer between accounts linked to your Origin ID, but your Coins, Points and items will not. -EA_Cade

11:00 pm, March 4, 2020 Technical Issues

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EA_Cade replied to Friend season conectivity issue

Hi @TomyGT1002,Are either of you playing on IPv6 connections? -EA_Cade

6:30 pm, November 26, 2019 Technical Issues

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EA_Cade replied to Freezing after game and kicking out of UT

Hi @surge_god,I'm sorry to hear this Has this only started today? -EA_Cade

9:00 pm, December 17, 2019 Technical Issues

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EA_Cade replied to Freeze when open

Hi @mariusgabriell67,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

6:30 pm, December 21, 2019 Technical Issues

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EA_Cade replied to Freeze on connecting to EA servers?

Hey there, have you tried the steps Doonan posted here? https://answers.ea.com/t5/Technical-Issues/Workaround-Stability-Issue-After-Downloading-Online-Roste... -EA_Cade ..

12:00 pm, December 12, 2019 Technical Issues

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EA_Cade replied to Franchise ban for nothing

Hi @sadalczyk,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

3:30 pm, April 29, 2020 Technical Issues

g0ont
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EA_Cade replied to Fouls are a Joke

Hi @LOZZA7312,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

9:00 pm, December 10, 2019 Technical Issues

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EA_Cade replied to Fireworks Objective

Hi @jamieharris96,You'll need to complete the game to have objectives count. -EA_Cade

3:30 pm, January 9, 2020 Technical Issues

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EA_Cade replied to Fifa20 weekend league

Hi @ttitito45,Are you able to play now? I'm showing that you're qualified on my side. -EA_Cade

3:30 pm, February 14, 2020 Technical Issues

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EA_Cade replied to Fifa20 verification code error.

Hi @anwild23,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

8:00 pm, December 14, 2019 Technical Issues

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EA_Cade replied to Fifa20 pitch wear black spots

Hi @ccamachofg,I would recommend playing around with the TV/Monitor video settings first. If that doesn't help that sounds like it could be a dying graphics card unfortunately. ..

9:30 pm, March 26, 2020 Technical Issues

Gn47t
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EA_Cade replied to Fifa20 online lagging

Hi @nattiy,You can try the steps here http://bit.ly/ConnectivityBTS in case this is a local problem. But I would also encourage you to be mindful that much of the world is under quarantine at the mome..

4:30 pm, March 25, 2020 Technical Issues

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EA_Cade replied to Fifa20 cannot shareplay

Hi @fayerbollz,You'll need to reach out to Sony http://bit.ly/ContactPSSupport on that one, we don't offer support for Share Play here. -EA_Cade

3:00 pm, December 4, 2019 Technical Issues

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EA_Cade replied to Fifa update been stuck on same percentage for over 15 hours.

Hi @Elb2495,Sorry to hear it what system are you playing on? -EA_Cade

5:30 pm, February 13, 2020 Technical Issues

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EA_Cade replied to Fifa ultimate team players

Hi @Dazlayla15,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

8:30 pm, April 22, 2020 Technical Issues

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EA_Cade replied to Fifa ultimate team not loading

Hi @JHarveyyyy,This should be resolved now. Still seeing this? -EA Cade

3:30 pm, April 1, 2020 Technical Issues

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EA_Cade replied to Fifa redeem points

Hi @lfcOG11,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

6:30 pm, January 2, 2020 Technical Issues

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EA_Cade replied to Fifa problems

Hi @athman_2408,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this persists? ..

9:30 pm, December 20, 2019 Technical Issues

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EA_Cade replied to Fifa points with ps4 plus subscription

Hi @MJOvens92,I believe in the offer it says it can take up to 2 weeks for them to appear on the account. PlayStation support (http://bit.ly/ContactPSChat) would know more on this however as this is t..

3:30 pm, February 21, 2020 Technical Issues

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EA_Cade replied to Fifa points not in store

Hi @GHAZOOZI55,Sony region locks DLC, since your PSN account and game version aren't the same you're getting that message. You'll need to reach out to Sony for assistance getting them on the same regi..

5:30 pm, April 4, 2020 Technical Issues

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EA_Cade replied to Fifa personal settings deleted help

Hi @bawszatul,Those are only the settings files, no progress or content was lost -EA_Cade View in thread

11:00 pm, December 26, 2019 Technical Issues

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EA_Cade replied to Fifa keeps freezen

Hi @urubeast,Sorry to hear it, what system is this on? -EA Cade

9:00 pm, April 28, 2020 Technical Issues

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EA_Cade replied to Fifa deadline day freeze in career mode

Hi @ickybo100,That sounds like a corrupted save file, what system is this on? -EA Cade

2:30 pm, April 2, 2020 Technical Issues

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EA_Cade replied to Fifa crashed on my last WL game

Hi @DeathWillRemain,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..

10:00 pm, April 4, 2020 Technical Issues

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EA_Cade replied to Fifa Points not received

Hi @benedictojmsb,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

11:00 pm, December 26, 2019 Technical Issues

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EA_Cade replied to Fifa Pack

Hi @cm851,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:30 pm, February 26, 2020 Technical Issues

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EA_Cade replied to Fifa PC players stop moving

Hi @Godfried009,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by p..

6:00 pm, April 28, 2020 Technical Issues

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EA_Cade replied to Fifa 20-ps4-missing pre order packs

@hidankung Looks like you've gotten them all so far, they drop at the same time as squad battle rewards so make sure you aren't confusing them for one-another. -EA_Cade ..

5:00 pm, December 8, 2019 Technical Issues

CIaVe
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EA_Cade replied to Fifa 20 wrong verification email

@Jimmy-2-Times91 Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...

1:30 pm, November 30, 2019 Technical Issues

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EA_Cade replied to Fifa 20 won't launch after clicking play on the launcher(PC)

Hi @cloudcld,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

2:30 pm, March 19, 2020 Technical Issues

GFCND
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EA_Cade replied to Fifa 20 ultimate team Glitch

Hi @EroXx3112,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:30 pm, February 5, 2020 Technical Issues

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EA_Cade replied to Fifa 20 training screen freezes

@Bashgasm Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

10:30 pm, November 16, 2019 Technical Issues

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EA_Cade replied to Fifa 20 stamina drain

Hi @Tounkaratibou15r,Make sure you aren't using stamina draining tactics like Overload Ball Side or Team Press/Constant Pressure all the time. -EA Cade

4:00 pm, April 10, 2020 Technical Issues

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EA_Cade replied to Fifa 20 scren freeze PC

Hi @bigbananaman666,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade

10:00 pm, December 18, 2019 Technical Issues

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EA_Cade replied to Fifa 20 referees

Hi @jeffoldfield1,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

3:00 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Fifa 20 ps4 triangle/square button doesnt work!

Hi @mohad123,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

10:30 pm, November 13, 2019 Technical Issues

X5wl8
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EA_Cade replied to Fifa 20 pro clubs disconnect before selecting kits

Hi @olejakadudu7fold,I've seen this happen before with specific boots/kits combos. Can you try changing your kits and boots please? -EA Cade

3:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Fifa 20 players lose stamina

Hi @Dancurry14,Are you using Overload Ball Side in custom tactics? -EA Cade

3:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to Fifa 20 online friendlies problem PC

Hi @BogunTeJebo,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address..

10:00 pm, April 30, 2020 Technical Issues

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EA_Cade replied to Fifa 20 on pc stuttering even at 260fps

Hi @friendlyman33,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade

9:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to Fifa 20 on my Xbox was wont load in

Hi @rapmon21,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me kn..

6:30 pm, January 2, 2020 Technical Issues

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EA_Cade replied to Fifa 20 no sound

Hi @LuckyJedi360,What system is this happening on? -EA_Cade

3:00 pm, January 17, 2020 Technical Issues

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EA_Cade replied to Fifa 20 login verification

Hi @mattykav1987,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...

5:30 pm, April 4, 2020 Technical Issues

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EA_Cade replied to Fifa 20 login to servers wont connect with login error on email address

Hi @Tflintham,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..

4:00 pm, April 29, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.