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EA_Cade replied to Logitech F710 Gamepad not compatible in FIFA20?
The only controller EA officially supports on Origin is the Xbox 360/One controller manufactured by Microsoft, we cannot offer support for third party peripherals or programs. ..
7:00 am, December 21, 2019 Technical Issues
EA_Cade replied to Login
Hi @cheyannehng,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Log in Issue with black screen
@Bieu0508 Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
3:00 pm, June 27, 2020 Technical Issues
EA_Cade replied to Locked out of FUT
Hi @rangoon1988,I think I've identified the issue, can you try logging in again now please? -EA_Cade
3:30 pm, December 7, 2019 Technical Issues
EA_Cade replied to Local Multiplayer
Hi @mischka3231,This feedback has been sent to the FIFA team for investigation. -EA_Cade
3:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to Live Form not working
Hi @zoomracin,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this persists? ..
10:00 pm, December 5, 2019 Technical Issues
EA_Cade replied to Limit reached
Hi @PerfectFifa2019,That's not something we have the ability to overturn I'm afraid. You'll need to either use a different PS4 or one of the previous PSN ID's that created an account on that PS4 to co..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Late Game Disconnection
Hi @OgPeteBone,That's no fun, what system is this happening on? -EA Cade
7:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to Last title update
Hi @mellis23,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread
3:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Lags in Fut Champions
@swirekmadryt Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Lagging
Hi @shearman83,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
3:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to Lag on menus
Hi @MateiADM,What system are you playing on? -EA_Cade
3:30 pm, February 14, 2020 Technical Issues
EA_Cade replied to Lag issues
Hi @SantoVi11,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to Lag and disconnects from ea servers after patch 1.07 squad update Fifa 20
Hi @tomhicken90,Nothing was changed in the latest title update that would effect your connection to this degree. If you're disconnecting when loading your squad you may need to delete that squad and r..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Lag Lag Laaaaaaggggggg!!!!
Hi @juanmdj,Please run the UO trace in these steps http://bit.ly/EA_UOTrace under "Test Your Connection" and post the results so we can determine the cause of the connection problem. ..
3:01 am, June 2, 2020 Technical Issues
EA_Cade replied to LOANS
Hi @joesthashow,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to LAGS on FUTS, anyone?
Hi @Mhilal07,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
2:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to L2 Button changing the camera for GK in 3rd Person everytime
Hi @OrpheuLyra,It sounds like you've somehow bound the L2 button to the gamepad button in the game settings. We don't support DS4 for PC, so I would recommend looking into this on their forums. ..
9:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Kit clash on FUT Draft
Hi @mayyy7,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
8:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Kicked from FUT, lost game
Hi @Heavenwarrior26,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
4:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to Kick im champions
Hi @arolisek,Is the game crashing or are you disconnecting? -EA Cade
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Keyboard commands are not doing what they were set for
Hi @BoDiE2003,Hiya, if you delete the Personal Settings file in Customize - Profile - Delete does this still happen? -EA_Cade
3:00 pm, November 13, 2019 Technical Issues
EA_Cade replied to Keep getting disconnected on season for fifa 20
Hi @8xxxkratosxxx8,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..
7:30 pm, December 18, 2019 Technical Issues
EA_Cade replied to Keep getting disconnected from FUT on FIFA 20
Hi @SYCOEazy,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
10:00 pm, December 11, 2019 Technical Issues
EA_Cade replied to Keep disconnect from EA
Hi @OanPro,If you're getting disconnected from PSN your connectivity issue will need to be looked into by your ISP.Are you connected via WiFi or ethernet? -EA_Cade
7:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to Just been hacked
Hi @dlumsden,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to I’m stuck on the transfer deadline day screen
Hi @corcor100,That would indicate a corrupted save file, you can try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save f..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to I’d name not the same as Ea sport log in
Hi @nonameboys85,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
3:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Items stuck on transfer list
Hi @m4rc1nh094,This should resolve itself automatically within 24 hours, if it hasn't by tomorrow AM please give us a shout at http://bit.ly/EA_Contact_Us so we can take a look at your account. ..
10:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Items stuck in transfer market
Hi @brock92266,This still happening? -EA Cade
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to It won’t let me login to fifa
Hi @dylan24030410,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
5:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to It won’t let me link my Ea account to my twitch account
Hi @jamesandme75,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
9:00 pm, March 20, 2020 Technical Issues
EA_Cade replied to Issue: Unable to connect to Ultimate Team in FIFA20.
Hey all,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-t..
8:30 pm, January 30, 2020 Technical Issues
EA_Cade replied to Issue with web app
Hi @Allexyhno,This is being investigated right now by the FIFA team. -EA_Cade
7:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to Issue with FUT club profile creation date and name
Hi @IbraKSA88,I'm afraid that if you skip a year in the franchise as you have your Established Date will be reset. Your FUT Club doesn't carry over from year to year, but you'll earn loyalty/returning..
4:30 pm, April 8, 2020 Technical Issues
EA_Cade replied to Issue accepting online friendly on ps4
Hi @avfc1310,That's really odd, this happens even if the game is running? If so can you make sure both of you are fully updated? -EA_Cade
3:30 pm, January 30, 2020 Technical Issues
EA_Cade replied to Is there any risk in using xbox controller emulator?
Hi @Apollonovich,360ce won't get you banned, however we don't offer support for third party programs like that or DS4Windows. -EA_Cade
8:30 pm, December 12, 2019 Technical Issues
EA_Cade replied to Input lag!!!!
@rr3inert Ask and ye shall receive. -EA_Cade
3:00 pm, February 22, 2020 Technical Issues
EA_Cade replied to Incredibly confused about how cases on this site work
Hi @akamegachill,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.An advisor cannot assist with a banned account. -EA Cade ..
10:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Incorrect fifa points
Hi @darrencarthe,If you own FIFA 19 and he hasn't already transferred points from 19 to 20 you can safely redeem them and then connect to FUT on FIFA 19, then connect to FUT on FIFA 20 to be prompted ..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to In game management
Hi @JiMBOSLiCE40114,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a Career save file. Then let me know if this p..
6:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Improvements and suggestions
Hi @a97dps,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Im not getting my special edition packs
Hi @joshthewildly,Which edition do you have? The Ultimate and Champions edition packs have all been sent out at this time. -EA_Cade
3:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to Icon swaps progress
Hi @astonvilla20886,Are you positive they were first owned players? I'm not seeing any other reports of this issue. You can check by viewing the player stats in your squad to see if they have the Firs..
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Icon swaps players .. SBC mistake ... just 1 player Extra
Hi @MOHA-_-BAARA,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
8:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to Icon swaps
@SHAiKAZULU @Coulthwaite96 Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter. We can't assist with thi..
2:30 pm, November 30, 2019 Technical Issues
EA_Cade replied to Icon Swap Token Missing
Hi @hintonomikhael,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Icon Swap Gone!
Hi @StantonPlays,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to I'm stuck on the menu screen
Hi @Strainedsheep,Sorry to hear this! Which menu screen are you stuck at? -EA_Cade
3:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to I'm logged into the wrong EA account on my xbox
@AwesomeGuyJosh To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
9:30 pm, December 16, 2019 Technical Issues
