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EA_Cade replied to Remove PSN Persona from EA Account

Hi @Itsbrianwithay,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..

8:30 pm, April 29, 2020 Technical Issues

P8vTN
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EA_Cade replied to Randomly getting disconnected mid game in FUT champs

@Balzzey If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is ..

4:30 pm, January 12, 2020 Technical Issues

IpW2N
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EA_Cade replied to Quick sold player

@03calz03 Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

12:00 pm, June 24, 2020 Technical Issues

MtLEk
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EA_Cade replied to Quick Sold

Hi @ZzSam98zZ,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:30 pm, March 3, 2020 Technical Issues

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EA_Cade replied to Question : How can i report cheaters ?

Hi @Drrty-D_CRO,You can report players you suspect of cheating by following the steps here. -EA_Cade

3:30 pm, February 14, 2020 Technical Issues

Qe2YC
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EA_Cade replied to Qualified for weekend league but says I haven’t qualified

Hi @leftyfut,Sorry to hear it. I'm not showing that you redeemed any Weekend League points this week, you did last week though and only played 4 games. -EA_Cade ..

4:00 pm, December 14, 2019 Technical Issues

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EA_Cade replied to QUITS RESULTS

Hi @A7mad7abib007,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..

3:30 pm, February 1, 2020 Technical Issues

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EA_Cade replied to QUICKSELL BY FAULT

Hi @isidoridis,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

11:00 pm, December 26, 2019 Technical Issues

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EA_Cade replied to Progress failed to reset fut 20

Hi @lesnavreksei,You can only complete objectives once per account, regardless of whether or not you've deleted your FUT and started again. -EA_Cade ..

4:00 pm, December 28, 2019 Technical Issues

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EA_Cade replied to Proclubs name

Hi @vandew_08,Sorry to hear that. What system is this happening on? -EA_Cade

7:30 pm, December 19, 2019 Technical Issues

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EA_Cade replied to Problems connecting XBox account to EA

Hi @Badgewick,Where exactly are you seeing this error message? Does the account have Xbox Live Gold? -EA Cade

2:00 pm, June 24, 2020 Technical Issues

HbZhN
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EA_Cade replied to Problem with online supoort

Hi @bombaboy1993,You may not be able to do this from a phone at the moment, I would recommend setting your location to the US on the help site settings and then trying again, additionally you can reac..

2:30 pm, May 1, 2020 Technical Issues

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EA_Cade replied to Problem with FUT Web App

Hi @BeeNGBOFF,Hey there, can you tell me exactly what you were doing when this started? -EA Cade View in thread

3:00 pm, June 5, 2020 Technical Issues

ILrTt
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EA_Cade replied to Problem with EA servers

Hi @zhelwan,This should be resolved now, are you still seeing this? -EA Cade

3:30 pm, April 1, 2020 Technical Issues

U89k7
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EA_Cade replied to Problem in ultimate team

Hi @MHD9JR,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..

3:30 pm, March 4, 2020 Technical Issues

Yh7gI
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EA_Cade replied to Problem after buying a pack

Hi @zumbann,Sorry. Any pack purchased is immediately opened, you cannot store them. You can store packs for later that were earned via draft and SBC's though. -EA Cade ..

3:00 pm, May 1, 2020 Technical Issues

UzAjK
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EA_Cade replied to Pro clubs season

Hi @aguero916,Can the group leader press the R1/RB button in the lobby to cycle over to the settings tab and change "Cup match" to "League match"? -EA Cade

3:00 pm, May 2, 2020 Technical Issues

adv1N
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EA_Cade replied to Pro clubs drop outs

Hi @sammather638,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to Pro League sbc player

Hi @Evenafire,Correct, you completed the SBC before the new player was added to the rewards. -EA Cade

6:00 pm, June 10, 2020 Technical Issues

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EA_Cade replied to Prime Icon listed for minimal price due to app stutter

Hi @ephtwo-d-too,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mar..

6:00 pm, January 2, 2020 Technical Issues

sTg0r
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EA_Cade replied to Premier League overlay remains on screen during match

Hi @WadeDavids,This is a known issue at the moment, the FIFA team is aware and investigating a fix as we speak. -EA_Cade

3:30 pm, February 5, 2020 Technical Issues

2boIR
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EA_Cade replied to Post update no changes

Hi @Tavodomador,Are you playing on PC? The patch hasn't released on console. -EA Cade

10:00 pm, March 31, 2020 Technical Issues

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EA_Cade replied to Points not added

Hi @gfd34567uytgfd,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

4:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to Please read the description

Hi @xstlth,Your account was investigated by the Terms of Service team and they've declined to overturn this action. As this issue has been investigated several times now, they will not be looking into..

3:00 pm, January 4, 2020 Technical Issues

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EA_Cade replied to Please help me get the club back.

Hi @M8rf,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.  ..

3:30 pm, March 25, 2020 Technical Issues

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EA_Cade replied to Please help - ea sports login

Hi @murphy_z11,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..

6:30 pm, February 14, 2020 Technical Issues

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EA_Cade replied to Please help - Unable to connect to the Ea Servers Fifa 20

Hi @snowingearth,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let m..

3:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to Please answer me quickly i need help

Hi @yassin9085,What system are you playing on? -EA Cade

2:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to Playing champs servers went down

Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..

2:00 pm, March 21, 2020 Technical Issues

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EA_Cade replied to Playes Stats window freezes in game

Hi @BKiller1903,This issue is being investigated by the FIFA team currently. -EA Cade

7:30 pm, April 30, 2020 Technical Issues

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EA_Cade replied to Players stuck in transfer targets for over a month

Hi @Daniyal_Rahman,Very sorry to hear this, can you please reach out to our Twitter team at @EAHelp so we can get some information from you on this? -EA_Cade

7:30 pm, November 15, 2019 Technical Issues

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EA_Cade replied to Player using glitch in fut champions

Hi @Lalo10142007,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..

3:00 pm, January 2, 2020 Technical Issues

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EA_Cade replied to Player stuck in transfer list

Hi @Lazy_Tradie,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, February 1, 2020 Technical Issues

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EA_Cade replied to Player moments morales

Hi @kofirmoore,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, December 21, 2019 Technical Issues

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EA_Cade replied to Player just disappeared from my listing

Hi @alexc096,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

10:30 pm, November 21, 2019 Technical Issues

Vuhy9
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EA_Cade replied to Player fitness

@WhiteShark8800 Fitness is bugged at the moment, but in the opposite way you're describing. Until a fix is implemented regardless of your players fitness level seen on the Squad screen they will alwa..

9:00 pm, December 7, 2019 Technical Issues

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EA_Cade replied to PlayStation message from ‘EA’

Hi @RobStonerr,That's legit! Simply resume your case with the provided code to proceed with restoring access to your account -EA Cade

10:00 pm, April 30, 2020 Technical Issues

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EA_Cade replied to PlayStation 4 crashing when connecting to servers

Hi @xD_Cheesy,Is the game itself crashing or the entire console? -EA Cade

3:00 pm, July 1, 2020 Technical Issues

dIzWS
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EA_Cade replied to Placement matches won’t load

Hi @georgeporge696,Sorry to hear it, what system is this happening on? -EA Cade

2:00 pm, June 2, 2020 Technical Issues

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EA_Cade replied to Ping ping ping...

Hi @Jesuss7,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade

9:00 pm, April 28, 2020 Technical Issues

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EA_Cade replied to Ping To EA Servers East Anglia Region

Hi @Ggggggg3765,You're losing 44% of the data to your router in that trace and your ping is skyrocketing to 300+ms before it leaves your house. I would recommend reaching out to your ISP with these re..

4:00 pm, November 30, 2019 Technical Issues

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EA_Cade replied to Penalty in Career mode

Hi @Theunsolid,That's new to me, is there any way you can get me a video of this so I can share it with the FIFA team? -EA_Cade

3:30 pm, February 21, 2020 Technical Issues

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EA_Cade replied to Packs disappearing

Hi @doosan14,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:00 pm, April 15, 2020 Technical Issues

hw19t
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EA_Cade replied to Packed player missing

Hi @essemm17,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

3:30 pm, February 21, 2020 Technical Issues

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EA_Cade replied to Pack list overview

Hi @KillerSwed96,You can only view 30 packs in game at a time, you can go through them all in the Web and Companion apps however. -EA_Cade

4:00 pm, December 28, 2019 Technical Issues

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EA_Cade replied to PS4 We are sorry but there has been an error connecting

Hi @scapilouAtl,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

4:00 pm, January 23, 2020 Technical Issues

ahm9y
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EA_Cade replied to PS4 FIFA 20 Pro Clubs LAN keeps crashing

Hi @CDPP1112,Can you try setting a Static IP address to both consoles and let me know if this persists? -EA Cade

3:00 pm, April 22, 2020 Technical Issues

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EA_Cade replied to PS Controller Settings Change Themselves Online (Need Help ASAP)

Hi @fifawizard12321,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if t..

9:30 pm, December 13, 2019 Technical Issues

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EA_Cade replied to PING POINTER

Hi @Kratasek33,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade

3:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to PC:Game crashs when loading division rivals opponent's squad

Hi @davidcai1111,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..

4:00 pm, March 4, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.