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EA_Cade replied to Fifa fut 20
Hi @miss_potter90,FUT Champions rewards go out on Thursday at 0800 UTC. -EA_Cade View in thread
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Fifa deadline day freeze in career mode
Hi @ickybo100,That sounds like a corrupted save file, what system is this on? -EA Cade
2:30 pm, April 2, 2020 Technical Issues
EA_Cade replied to Fifa crashed on my last WL game
Hi @DeathWillRemain,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
10:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to Fifa companion app
Hi @FORZAFANTIC123,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:30 pm, April 2, 2020 Technical Issues
EA_Cade replied to Fifa case review time period?
Hi @nadim5220,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
4:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Fifa Points not received
Hi @benedictojmsb,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Fifa PC players stop moving
Hi @Godfried009,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by p..
6:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Fifa 2020 Online Friendlies issue
Hi @RamanujPanda,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP addres..
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Fifa 20- Issues with SBC (PC)
Hi @Lukkyno98,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to Fifa 20 wrong verification email
@Jimmy-2-Times91 Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
1:30 pm, November 30, 2019 Technical Issues
EA_Cade replied to Fifa 20 won't launch after clicking play on the launcher(PC)
Hi @cloudcld,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Fifa 20 update stopping
Hi @mcfc271,Sorry to hear it. What system is this happening on? -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to Fifa 20 unplayable. Please help.
Hi @lbbattle,Can you get us a picture of the Network Settings screen on the Xbox showing your up/down and NAT type so we can take a look? -EA_Cade
2:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to Fifa 20 unable to save personal setting 1(pc)
Hi @ConorSteedman19,Sorry to hear this! What platform are you playing on so we can take a look? -EA_Cade
9:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Fifa 20 ultimate team
Hi @ashmank23,I'm not showing anything wrong with your account that would prevent you from connecting. Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at al..
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 training screen freezes
@Bashgasm Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:30 pm, November 16, 2019 Technical Issues
EA_Cade replied to Fifa 20 team has been hacked
Hi @200000000956,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Fifa 20 stuck on title screen
Hi @Sandsam2k7,Sorry to hear it. Are you getting an error message of any kind? -EA Cade
4:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 scren freeze PC
Hi @bigbananaman666,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
10:00 pm, December 18, 2019 Technical Issues
EA_Cade replied to Fifa 20 referees
Hi @jeffoldfield1,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Fifa 20 ps4 unable to connect
Hi @ersiinkurt,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other play..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Fifa 20 players lose stamina
Hi @Dancurry14,Are you using Overload Ball Side in custom tactics? -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Fifa 20 online friendlies problem PC
Hi @BogunTeJebo,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address..
10:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to Fifa 20 nintendo switch
Hi @katalanos_7gr,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 login verification
Hi @mattykav1987,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Fifa 20 login to servers wont connect with login error on email address
Hi @Tflintham,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to Fifa 20 lagging online
Hi @timewaster79,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 freezing/crashing when connecting to servers
Hi @LFC_LOUIS,Sorry for the delay, is this still happening? -EA_Cade
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Fifa 20 freezing at connecting to servers
@M-o-s-s-2111 That's odd, you were able to go on before you set up verification? -EA_Cade
2:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to Fifa 20 fitness
@kieranswfc2001 Hiya, what tactics are you using? I'm not seeing any stamina issues on my end. -EA Cade
12:00 am, May 3, 2020 Technical Issues
EA_Cade replied to Fifa 20 doesn’t open on PS4
Hi @dsalama,If you've already installed the update released today please try rebuilding your database in case something was corrupted. Steps here on how to boot into safe mode and then rebuild: http:/..
6:30 pm, November 27, 2019 Technical Issues
EA_Cade replied to Fifa 20 doesn't open when i press play after update
Hi @SuperEpic1616,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Fifa 20 does not run
Hi @MMCTN,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashing(PC)
Hi @Claudiuuu1,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this p..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Fifa 20 crashing
Hi @ronw1998,Sorry for the delay, is this still happening? -EA_Cade
8:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to Fifa 20 crashes when opening team in fut (origin)
Hi @Millennial_-Bo-_,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this ..
9:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Fifa 20 connection lost all the time
@NekomataMaster Sorry for the delay, is this still happening? -EA_Cade
2:00 pm, December 29, 2019 Technical Issues
EA_Cade replied to Fifa 20 companion app freezing
Hi @southuessi,Are you on IOS? -EA Cade
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 companion app
Hi @willjohnuk19,Are you logging in with the account information found here? -EA_Cade
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Fifa 20 coins
Hi @Sonny_Ox079,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Fifa 20 case #61200148
Hi @aiman008,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to Fifa 20 can't connect to my one friend only. We can play online to others
Hi @ucha1nadal,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Fifa 20 can't connect to EA Server on PS4
Hi @advenedo,Sorry to hear it, is this still happening? -EA Cade
2:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to Fifa 20 bug
Hi @corbwilko,What system is this happening on? -EA_Cade
9:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to Fifa 20 always crash out pc
Hi @Norbert9907,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
3:00 am, June 2, 2020 Technical Issues
EA_Cade replied to Fifa 20 account hacked
Hi @l33mc2410, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
10:30 pm, December 17, 2019 Technical Issues
EA_Cade replied to Fifa 20 Verification Not My Email
@AU-IkerCasillas,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Fifa 20 Squads not updating
Hi @tobibolu, There is a squad update coming shortly that should resolve this. -EA_Cade
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to Fifa 20 Season objectives bug
Hi @MrJEmaZin,We can't assist with this type of issue via AHQ. If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter. ..
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Fifa 20 Not Receiving my Twitch Packs
Hi @Higgins1928,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 28, 2020 Technical Issues
