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EA_Cade replied to Ultimate team log in
Hi @omarfehr,Sorry to hear it. What system is this happening on? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Ultimate team error
Hi @ayalhoshan,Try again now please. -EA_Cade
5:30 pm, January 14, 2020 Technical Issues
EA_Cade replied to Ultimate team connection
Hi @Nicdruz1,Not showing any issues at the time you posted on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/fa..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Ultimate team
Hi @xxielliottixx,Give it a shot now please. This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA_Cade
10:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to Ultimate Team random transfer selling
Hi @Redevil19ftw,For account security issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Ultimate Team Season Rewards - preview stadium themes before claiming?!
Hi @SumFiiin,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
4:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to Ultimate Pack
Hi @finnjkeeffe,Sorry for the confusion. The 83+ indicator ≠ 84 and up, it means 83 and up. -EA_Cade
11:00 pm, January 9, 2020 Technical Issues
EA_Cade replied to Trouble conect my son to fut
Hi @missshealy,What exactly is happening when he tries to connect to FUT? -EA_Cade
3:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Triangle and square not workings
Hi @Realpamflit,Sounds like you're on 2 button configuration or at least the game thinks you are. Try deleting the file called Personal Settings 1 in Customise - Delete - Profile and let me know if t..
11:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to Transferring Ultimate Team account to different Xbox?
Hi @AvivChelsea65,FIFA progress is locked to the account it was earned on I'm afraid, we have no way of transferring it to a different gamertag. -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Transfermark ban
Hi @Beyko25,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Transfer market freeze, now all club players are non trade-able
Hi @InfectoRR,Sorry to hear it, are you saying your previously tradeable players are now untradeable? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Transfer market bug
Hi @amIcooL92,We have never been able to replicate an issue with the Transfer Market buying an item instead of bidding on it. If there were a bug with the transfer market we would see thousands of pos..
10:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to Transfer market
Hi @FastestGaming10,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Transfer ban
Hi @bheiiii,That would indicate that you won't be able to use the transfer market again until FIFA 21. -EA_Cade
5:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Transfer Targets
Hi @finleyziemba,Sorry for the delay, is this still happening? -EA Cade
6:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to Transfer Market issues
Hi @drewal1972,That sounds like a form of bot detection, it'll clear after a period of inactivity on the market. -EA Cade
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Transfer Market Error Xbox One
Hi @caljohno04,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to Transfer Market
@amitmohanm We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer market ..
5:30 am, December 27, 2019 Technical Issues
EA_Cade replied to Training Controls
Hi @abstracto9,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
3:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to Training
Hi @ballbag370,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Tournaments Locked Online Seasons Fifa 20
Hi @flipkings,Can you get me a screenshot of this please? -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Too fast gameplay in fut
Hi @jamnik60,Are you seeing consistently fast gameplay, or speed up lag where your players are fast forwarding off and on?Any chance you can get us a video to show us what you're seeing? ..
11:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to There was an error communicating with the Fifa ultimate team servers PS4
@R9Drizzy Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
4:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to There was a problem communicating with Fifa ultimate team servers
Hi @azad_gt,Sorry to hear it. There isn't anything blocking your connection on your account, where are you located? -EA_Cade
2:00 pm, November 11, 2019 Technical Issues
EA_Cade replied to There was
Hi @phibzxbox,Sorry for the delay, that sounds like something triggered a form of bot detection with your account. Is this still happening? -EA_Cade
8:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to The lag outs has ruined everything
Hi @xussenutrition,I'm sorry to hear this has caused such frustration I'd love to take a look next time your around the console to see if there's anything at all we can improve there. I'm not trying t..
7:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to The email attached to my account in the game isn’t mine? What do I do?
Hi @mikkelahlerrr,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
2:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to The EAS FC servers are unavailable at this time
@Fueddo Extremely easy to miss issue. You should be good to go from now on though. -EA_Cade View in thread
12:30 am, December 14, 2019 Technical Issues
EA_Cade replied to Technical problem
Hi @aaron5512,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
2:30 pm, February 7, 2020 Technical Issues
EA_Cade replied to Technical difference
Hi @heizejw,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Team sheet disappeared
@fconnolly05 Just to confirm, you're not able to scroll to it by highlighting the team sheet inside Career Mode and using the thumbstick? -EA Cade
4:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to Team of the week moments not appearing as special cards
Hi @TranceRain,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
4:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Team changing to Concept Squad after completing SBC
Hi @unhooked22,Sorry to be the bearer of bad news, but it sounds like you're submitting your squad into SBC's. Due to the fact that there are multiple messages in game on being sure and aware that you..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Team Won Premiere League Cup-Not Showing Up In Objectives-CM
Hi @jimmarshall,I believe you need to play through the entire season for that to register. -EA_Cade
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to TOTW upgrade
Hi @CalumFellCFC1904,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, November 23, 2019 Technical Issues
EA_Cade replied to TOTW
Hi @keosieders,Is it greyed out? You can play it tomorrow when the new TOTW drops. -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to TARGET BUG
Hi @DailyTrashCan,That's working as intended, it's been like that since the beginning of FIFA 20. -EA Cade
9:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Substitution menu problem
Hi @SWARTHYANIL,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Substitutes
Hi @HaagseFrans,That's odd, can you get us a picture of what you're seeing? -EA Cade
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Subs on fut champs
Hi @UnbentBurrito15,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if t..
10:00 pm, April 14, 2020 Technical Issues
EA_Cade replied to Stuck on champions league
Hi @wolfmessi1,Sorry for the delay, were you able to get this sorted? -EA_Cade
9:30 pm, December 6, 2019 Technical Issues
EA_Cade replied to Stuck at match loading screen
Hi @TTordia,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
11:00 pm, November 26, 2019 Technical Issues
EA_Cade replied to Stolen draft coins
Hi @toomz95,I'm showing that you redeemed a Single Player Draft token and it's waiting for you to pick the difficulty level. -EA_Cade Vi..
10:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to Still had no response to my case or several emails.
Hi @matthiasjosh95,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with an account sanction over AHQ. -EA Cade ..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Stamina drain bug
Hi @isamFUT,Are you using the Overload Ball Side tactic? -EA Cade
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Squad turned into concept squad and cant undo..
Hi @stroobz,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Squad battles
Hi @Rahmanesy1,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
10:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Squad Builder Challenge Concept Player Issue
Hi @sandsboygaming,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer ..
11:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to Speed up lagging and other servers issue
Hi @Guteekk93,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..
8:30 pm, November 14, 2019 Technical Issues
