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EA_Cade replied to how do i customise the controller
Hi @glas12345678910,Sorry to hear it. What type of controller are you using? -EA Cade
7:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to help me. my transfermarket
Hi @jc5620,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
2:00 pm, March 12, 2020 Technical Issues
EA_Cade replied to hello
Hey all, Friendlies are hard to troubleshoot on our end as you're dealing with a Peer2Peer connection without going through our servers. Can any of you connect to other friends on Friendlies or is thi..
7:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to hacked account
Hi @matheusromig,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
4:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to game lagging pls help
Hi @Haxish4BetterAim,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
6:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to game freezing and then speeds up
Hi @ero177,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing..
4:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to game crashes while clicking on division rivals
Hi @khanjanmsaradva,Sorry to hear it, what system is this on? -EA_Cade
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to game closing
Hi @Hapciu85,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to game advisor re opened my case altho i asked the question as a new case
Hi @Aido990,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to fut web app nintendo switch
Hi @de7mano,At this time we have nothing to announce regarding the Web and Companion app functionality for FIFA 20 on the Switch. -EA_Cade
7:30 pm, November 20, 2019 Technical Issues
EA_Cade replied to fut slow loading page's sbc menus and stuff since 6pm
Being tracked currently. -EA_Cade
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to friend match
Hi @seky_543,Friendlies can be difficult to diagnose as it could be a multitude of things that don't effect other modes as much. Most commonly we see IPV4 vs IPV6 as a big issue with them, you both ar..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to fifa20 closing
Hi @antilatrina33,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_ClearHave you also tried repairing the game by right clicking it in the Orig..
2:00 pm, March 11, 2020 Technical Issues
EA_Cade replied to fifa 20 wont launch after an update due to corrupt files
Hi @gingerninja0334,I found a few different posts while googling around on this one and they all ended up being dying hard drives or lasers Sony doesn't appear to have an article on this specific erro..
8:00 pm, December 5, 2019 Technical Issues
EA_Cade replied to fifa 20 squad battles glitch
Hi @Naiyon41,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
6:00 pm, March 10, 2020 Technical Issues
EA_Cade replied to fifa 20 not connecting to ea servers problem
Hi @nikivasilevbg,I'm not showing that account linked on our side, you can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA_Cade
4:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to fifa 20 no audio
Hi @billabong1986,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
4:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to fifa 20 i didnt receive twitch reward
Hi @stepap10,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to fifa 20 gameplay is getting laggy after i play 2 or 3 matches
Hi @Mitrogun,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
6:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to fifa 20 black screen
Hi @ilijababic1014,Can you provide more information please? What system are you playing on?Where are you getting the black screen?Thanks! -EA Cade
10:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to fifa 20 audio
Hi @Unkn0wabl3,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to fifa 20 ... DOWN ... AGAIN
Hi @Bobamir007,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to fifa 20
Hi @Nastynic2008,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to f
Hi @lonefrank,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to error connecting to fifa 20 over a month now???
Hi @garm505,There's nothing blocking you on our side from an account perspective from connecting. What system is this happening on? -EA_Cade
6:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to edit real player issues
Hi @elmisakid,This is a known issue that's being investigated at the moment. -EA_Cade
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to ea unable to process reques
@Malek1k94 No worries, reach out to an advisor here http://bit.ly/EA_Contact_Us and we'll walk you through it step by step. -EA_Cade Vi..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to doing
Hi @ray97rick,They're on your account, you can only see 30 stored packs at once on the console but you can see them all on the web/companion apps. -EA Cade
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to div rivals disconnections after win
Hi @tophazardous,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
8:00 pm, November 14, 2019 Technical Issues
EA_Cade replied to did not received fifa point
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I will ..
1:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to dear ea i have a probleam in fifa
Hi @Mohd_abw2006,I'm showing that you played all 40 games for the week, you won't earn any points after your first 40 games in Squad Battles. -EA Cade ..
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to companion App: bid turnt into a 70k buy now
Hi @Evalios68,We have never been able to replicate an issue with the companion or web app purchasing an item for a price other than it was set at by the user.If there were a bug with the transfer mark..
7:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to cant log in
Hi @StrongRightWrist,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..
4:00 pm, December 14, 2019 Technical Issues
EA_Cade replied to cant find opponent fifa 20 online?? Baffled
Hi @larrylawclarke1,Sorry for the delay, this still happening? -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to cant connect to ea servers , disconnect during game pc
Hi @general-mps,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
5:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to can't connect ultimate team whit banned msg
Hi @fifaplayere16,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to can't connect to EA servers FIFA 20
Hi @Modon69,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT on..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to but EA Help isn’t even available here what do I Do??
Hi @MoRyad,Can you try setting your region to the US here http://bit.ly/EA_Contact_Us and trying again please? -EA Cade
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to banned for no reason
Hi @xxFlyingSheepxx,The team at http://bit.ly/ContactAccountDisputes are the only ones who can have this issue addressed.We cannot assist with a banned account over AHQ. ..
2:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to ban problem
Hi @Bombsshell,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
10:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to an error occurred downloading the fut squad update. please try again
@HiddenMatrix77 Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to [Known issue] Red player picks
Weekend League Rewards will be sent out Thursdays at 8am GMT. 👊 -EA_Cade
5:00 pm, January 2, 2020 Technical Issues
EA_Cade replied to [CM][game plan]international fixtures skip league games
Hi @kaadji81,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
2:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to [Asia - PS4] - Closed the game and now have countdown timer
Thanks to everyone who provided feedback while this was being investigated by EA and Sony. This issue was confirmed as resolved by Sony on 11/17, as such this thread is now closed. ..
2:30 pm, December 11, 2019 Technical Issues
EA_Cade replied to Your skill rating
Hi @richiemccaff,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to Your match is currently under review
Hi @Jerome1RooTs,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Xbox Controller random movement and freezing
Hi @El_Yeti_Cubano,We do support Microsoft made Xbox One and 360 controllers on PC, I'm not seeing any similar reports of this behavior however.Have you tried updating the driver for the controller? ..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Wrong player pick options
Hi @colo8484,Looks like you did the SBC right when Player Voting started, leaving and reentering FUT should give you your player pick. -EA Cade
3:00 pm, June 19, 2020 Technical Issues
EA_Cade replied to Wrong fully Banned by EA twice this year.
Hi @redds212,Your account was banned for activity that took place while it was outside your control, please contact an advisor here http://bit.ly/EA_Contact_Us to resecure the account so it can be rea..
2:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Wrong SBC reward.
Hi @JFarrell0993,I'm showing that you completed the Shapeshifter Challenge, not the Shapeshifter Player challenge. -EA_Cade
5:00 pm, March 5, 2020 Technical Issues
