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EA_Darko replied to Submitting SBC
Hey @ActualGB would it be possible to share the full error message as you are seeing it? Generally, these error messages contain information that lets us narrow down the cause of the ..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Squad battle disconnects
Hey all if you are having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-trou..
2:30 pm, November 28, 2019 Technical Issues
EA_Darko replied to Slow gameplay delay reaction
If you are playing on a modern TV @Hustler1985 you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of b..
2:00 pm, December 12, 2019 Technical Issues
EA_Darko replied to Slow gameplay
Hey all, if you are playing on a modern TV you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of bells and ..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Server problem
Hey @S1mb4HM and @leroykevin from your posts it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can..
5:00 pm, January 14, 2020 Technical Issues
EA_Darko replied to Serious Button & Gameplay Delay’s
If you are playing on a modern TV @LOZZA7312 you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of bel..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Selling player for wrong amount
Sorry to say @M4cca80 but there is nothing that we can do in instances of accidental bids, listings or submissions.We are not able to reverse the action or return the item.Darko
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to SBC expired early
Sorry to say @cian010 but if you missed the deadline to submit the SBC then there is nothing that we can do to change this. We are not able to extend the deadline or offer it again.Darko
2:00 pm, December 24, 2019 Technical Issues
EA_Darko replied to SBC
Hey @ZxIISONIC69 can I ask, to which SBC are you referring? Do you see an error message of any kind? The more info we have the better we can help.Darko
2:30 pm, November 28, 2019 Technical Issues
EA_Darko replied to Problem with Login, lost Emailaccount
Hey @LosVince if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.c..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Problem playing with a friend
Hey @LFRMartins99 generally if you can play with some friends but not others then it can be something as simple as a NAT issue. Can you and your friends who can't play together all check you..
9:00 am, March 20, 2020 Technical Issues
EA_Darko replied to Please ban the PC Squad Battles cheaters!
Hey @NeXTA111 if you are in game and suspect a user of cheating then please report them by following the steps in this link: https://www.easy.ac/en-us/support/apexlegends/contact/report/ W..
2:30 pm, February 28, 2020 Technical Issues
EA_Darko replied to Player disappears
Hey @bar54612 can you check your unassigned pile to see if the item is there? If not and you are unable to find it then you will need to speak with one of our phone or ..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Personal setting 1 problem fifa 20
Hey @takeaw when you see the error about Personal Settings Failed to load, the best thing to try is to go to Customize - Profile - Delete and deleting the current Settings files. Once done launch..
9:00 pm, November 27, 2019 Technical Issues
EA_Darko replied to Permanent Transfer market ban FIFA 20
Hey all, if you have a sanction or ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/..
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to PSN account eligibility
Hey @prince_shane12 have you ensured that your PS+ is up to date and that you have no restrictions on your account. Are you seeing an issue with all aspects of the game or just certai..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to PS4 - child account - online play
Hey @ubergeeksov can you share the exact error message that you are seeing? Does the account have PS+ on it or the primary account on the console have it? Darko
5:00 pm, March 24, 2020 Technical Issues
EA_Darko replied to PLEASE GIVE MY COINS BACK!
Sorry to say @Tayler-Plays2 but there is nothing that we can do for accidental bids, listings or submissions. We are unable to return your coins or reverse the action. Darko
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Origin email
Hey @KeanuR-04 if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://hel..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to Opponents quitting but still receiving the loss
If you are receiving a loss @cmoura123 then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troub..
1:00 pm, March 14, 2020 Technical Issues
EA_Darko replied to Online friendlies not working - Co-Op seasons working fine.. same friend!
Hey @A7mad218 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ Can y..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Not getting security code in my email on
Hey @xxxHeimdallxx is the code being sent by Twitch or EA? Do you have the option to specify where the code is delivered, if so can you try and use SMS? Darko
1:55 am, November 11, 2019 Ultimate Team General Discussion
EA_Darko replied to Not getting free packs
Hey @Williamtinsle last week was the final week of packs. If you purchased the game on launch and registered for your packs then you would have received them all with the final packs being d..
1:30 pm, December 11, 2019 Technical Issues
EA_Darko replied to No access to fifa 20 fut web app transfer market.
Hey @Haitianuno and @omarisssa, if you have not received access to the transfer market yet then you will need to continue playing and exploring all aspects of FUT. It is not poss..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to No Opponents Found
Hey @d27rK on what platform are you seeing this issue? I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
1:00 pm, March 14, 2020 Technical Issues
EA_Darko replied to My opponent Disconnects I LOOSE THE GAMEEEE!!!
Hey @li-nsenity it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to My EA account has link in a wrong user in PS4 how can i change it.
Hey @BenjarongP for account issues such as this you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our liv..
3:30 pm, April 19, 2020 Technical Issues
EA_Darko replied to Mobile App glitch caused me to min list an icon.
Sorry to say @noah_mully1 but there is nothing that we can do in instances of accidental bids, listing or submissions. We are unable to return the item or reverse the action.Darko
2:30 pm, February 27, 2020 Technical Issues
EA_Darko replied to Missing players and coins
Sorry if you were misinformed @Spirit_Spacey but for any missing item claims you will need to speak with one of our phone or chat support advisers who will be able to advise y..
3:00 pm, January 14, 2020 Technical Issues
EA_Darko replied to Lost game in draft
It sounds like you may be having issues with your connection @Wqid507Zz. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/f..
2:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Laggy and unresponsive gameplay
If you are playing on a modern TV @Allexyhno you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number o..
12:30 pm, March 14, 2020 Technical Issues
EA_Darko replied to Kicked out of game
Hey all if you are seeing an issue with being kicked from your game then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/h..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to Kicked me out off the game after it was finished
Hey @Aye_ITS_Jaime99 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ ..
1:00 pm, March 26, 2020 Technical Issues
EA_Darko replied to I'm being disconnected during the division rivals match
Hey @borginhos14 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ &nb..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to I am banned, but why, if I play always fair
You will need to speak to our Terms of Service team for any ban @lietuvaever. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-abou..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to I accidentally submitted my icon swaps players into an SBC
I'm sorry to say @adr567631 but there is nothing that we can do in instances of accidental bids, listings or submissions. We are not able to return the item or reverse the action.Darko
4:30 pm, November 26, 2019 Technical Issues
EA_Darko replied to I QUIT FUT
Hey @hamidzaibullah if you have any questions relating to a TOS sanction then you will need to speak to our Terms of Service team as they are the only ones who can discuss a TOS sanction or ban w..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to Huge delay since friday,its unbplayeble.
Hey @dzenys95 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ It'll..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to How long does it take for a cases like this to take
In order to access that transfer market @jackizzle93 you will need to continue exploring all aspects of FUT. The only way that you can open it is by continuing to play the game. Darko..
1:00 pm, December 6, 2019 Technical Issues
EA_Darko replied to How can I report EA staff's conduct and unhelpfulness?
If you wish to make a complaint then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can contact our live ..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Ho
Hey @FlauntyBear32 you can find the steps to link your EA and Twitch accounts here: https://help.ea.com/en-us/help/fifa/ea-sports-fifa-and-twitch/ Darko ..
2:00 pm, February 18, 2020 Technical Issues
EA_Darko replied to Help Please
Hey @Aiden_wave if there is a ban on your account then you will need to speak to our Terms of Service team and explain the situation to them. The process to contact our ToS team can b..
2:30 pm, December 10, 2019 Technical Issues
EA_Darko replied to Hacker stole all my coins
Hey @Sayn_n1 we are unable to assist with account-based issues on AHQ and as such if you are having an account or billing issue then you will need to speak with one of our phone or..
4:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Hacked FIFA20 account
Hey @CopiousBear74 for any account-based issue you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live suppo..
1:00 pm, July 1, 2020 Technical Issues
EA_Darko replied to Hacked
Hey @Samjosh01 for any issues with missing items you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can ..
12:30 pm, January 31, 2020 Technical Issues
EA_Darko replied to Get Kicked out of every online game I play
Hey @Tropicalkillerx it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
6:30 pm, December 13, 2019 Technical Issues
EA_Darko replied to Gameplay issues delays laggs
If you are playing on a modern TV @Guteekk93 you need to ensure that all post-processing features are disabled and that you are playing on game mod Modern TVs have any number of..
3:00 pm, November 29, 2019 Technical Issues
EA_Darko replied to Gameplay glitch
Sorry to see that you are having issues @ReziqnZenox. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-..
10:30 pm, January 4, 2020 Technical Issues
EA_Darko replied to Game keeps going to windowed mode
Hey @marcursT if the game is being forced into windo mode when you are not alt-tabbing or setting the game as such then this can point to a conflict with another program. It's no harm trying..
2:30 pm, April 21, 2020 Technical Issues
EA_Darko replied to Game froze after winning a weekend league game and I was given the loss
It sounds like you may be having issues with your connection @conor157. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
4:00 pm, April 27, 2020 Technical Issues
