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EA_Cade replied to Division rivals losing connection to opponents
@Thebearded1dr Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
2:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to Division Rivals is broken.
Hi @ODZI14,Division Rivals only matchmakes you by your current Division and location, it doesn't look into your team overall rating in any way. -EA Cade
5:30 pm, June 20, 2020 Technical Issues
EA_Cade replied to Div Rivals sped up & unresponsive gameplay
Hi @gl3w,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing t..
6:30 pm, November 27, 2019 Technical Issues
EA_Cade replied to Disconnects my fit champs games
Hi @Migitfin,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
10:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to Disconnects from servers while playing a match
Hi @Tjs2903,What system is this happening on? -EA_Cade
11:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Disconnection!
Hi @Zeeguz01,Sorry to hear it, what system are you playing FIFA on? -EA_Cade
9:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to Disconnection in Squad Battles
@Other0ne Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/fa..
2:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to Disconnection and loss in Fut Champions after a win
Hi @Kailatah,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Disconnecting from ultimate team
Hi @RedzerS77,Thanks for that, looks perfect. Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade ..
5:30 pm, June 7, 2020 Technical Issues
EA_Cade replied to Disconnected for the EA severs
Hi @Greenlay1996,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
7:30 pm, June 10, 2020 Technical Issues
EA_Cade replied to Disconnected after full time
Hi @Sligh_Ahmed,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Disconnect issues on FUT Rivals
Hi @uKraaazy,Your connection is actually quite good as that server is in Oregon and not the one you've been connecting to on FIFA, how long has this been going on? -EA_Cade
10:30 pm, November 19, 2019 Technical Issues
EA_Cade replied to Disconnect in Fut champs
Hi @Orange1245,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
9:30 pm, June 19, 2020 Technical Issues
EA_Cade replied to Disconnect every game
Hi @tsiamanes7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
3:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Disconn
Hi @kevinbeast456,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don'..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Disable account and no answer from EA help team
Hi @7dreadful7,Your case was escalated up for review by the Terms of Service team. They'll email you once they complete their investigation into this. -EA Cade
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Different ea account keep poping up
Hi @batbold_balt,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Didn’t receive packs after completing objectives
Hi @danmush1234,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Didnt get my guaranteed community tots
Hi @3abadi123,It's there, you just can't see more than 30 packs at once on the game. If you open some or go to the companion/ web app you'll be able to see it. -EA Cade
6:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to Didn't receive my 2,000 fifa points
Hi @Itzcal365,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Didn't get any weekend league rewards
Hey all. Weekend League rewards roll out at 0700 UTC. -EA_Cade View in thread
3:00 am, November 13, 2019 Technical Issues
EA_Cade replied to Did not revive objective
Hi @Harryboy123456,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, January 10, 2020 Technical Issues
EA_Cade replied to Did not receive WL rewards (FUT Champions)
Hi @artpopov,Those rewards drop at 0700 UTC, about 20 minutes after you made this post. -EA_Cade View in thread
11:00 am, November 12, 2019 Technical Issues
EA_Cade replied to Device suspended
Hi @rawazyku, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to DNF modifier for nothing
Hi @Pandorox12,If you're the one taking the DNF, your opponent wasn't the one who DC'd. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
10:00 pm, July 1, 2020 Technical Issues
EA_Cade replied to DNF after Opponent quit in Weekend League and game froze
Hi @arhturwoodhouse,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
3:30 pm, December 7, 2019 Technical Issues
EA_Cade replied to DISCONNECTED EVERY GAME
Hi @Damian211245D,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
9:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to DIRECT X ERROR
Hi @Rapaptus According to your DXDiag you don't meet the minimum requirements for FIFA 20 in the Video Card department so there's not much I can do for you outside recommending a newer car..
9:00 pm, January 15, 2020 Technical Issues
EA_Cade replied to Crazy Matchmaking and Laggy show!
Hi @Asurada1226,This is being investigated at the moment. -EA Cade
10:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Corrupted Data
Hi @ARITHEGoat124,Sounds like you're downloading over a weak connection, I would recommend plugging in an ethernet cord and trying again. -EA_Cade
8:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Corrupt data
Hi @tarab858,Sorry for the delay, can I get a screenshot of what you're seeing please? -EA Cade
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Copa libertadores - saving crashes the game
Hi @Zlatan1101,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
5:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Contract renew
Hi @perrone87,I believe that's intended with 1 year contracts, you should be able to negotiate with them closer to the expiry date. -EA_Cade
8:00 pm, December 12, 2019 Technical Issues
EA_Cade replied to Connectivity Issues
Hi @anto4567,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't res..
4:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Connectivity
Hi @58ten,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to Connection İssues
Hi @darkblueblack,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..
9:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Connection very bad although network works fine
Hi @Coolphon_12,Thanks for that information. Since you have already performed the most common steps please try these more advanced steps http://bit.ly/PSTroubleshooting to see if they resolve the issu..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Connection problem
Hi @LoonJek123,Sorry for the delay, is this still happening? -EA_Cade
7:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to Connection Problems - 4/14/20
Hey all, The FIFA team are aware and investigating the ongoing connectivity issues, I've merged most of your threads here for clarity and ease of communication. ..
9:30 pm, April 14, 2020 Technical Issues
EA_Cade replied to Connection
Hi @Jensen11233,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
9:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to Companion problem
Hiya @luky2310 Are you logging in with the same information you see here? -EA_Cade
5:30 pm, January 24, 2020 Technical Issues
EA_Cade replied to Companion App
Hi @kangaro55,You can follow these steps http://bit.ly/Link_your_gamertag to link up your accounts. -EA_Cade
10:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Companian app
Hi @lvREPTARvl13,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to Coins not added
Hi @maomar711,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Coin rules
Hi @hedayatiorm, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
2:30 pm, January 4, 2020 Technical Issues
EA_Cade replied to Codes
Hi @Harper8688888888,What exactly is happening? I'm assuming you're stuck at the Account Verification screen? -EA_Cade
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to Co Op season match making
Hi @ymohanbyne695,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Club deletes
Hi @Madders10lcfc,At the moment, once you've used all your available deletions you won't be able to delete further. -EA Cade
9:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Claimed packs disappeared
Hi @gondanieldegal,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to Change team Fut Team
Hi @rumekinho,Once the name change has been completed you won't be able to change the name again. -EA Cade View in thread
4:30 pm, April 3, 2020 Technical Issues
