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EA_Cade replied to PC- Game keeps crashing with no error message after title update 8
Hi @mesh254_ule,Can you get us a DXDiag please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
3:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to PC - FIFA 20 Launcher Not Start
Hi @Funct110N,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Origin Client Terminated Error
Hiya @aahaan77 Can you run through these steps please: Close Origin completely by right clicking the Origin system tray icon and selecting Exit. Make sure that Orig..
5:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to Opponent team name not changing.
Hi @Snoopgeorgio,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this..
3:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to Only get 1 game from a draft in Fifa20
Hi @ethanspurs14,Draft is a knockout tournament, you get 4 games if you win all of them. Otherwise you go out when you lose. -EA_Cade
7:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Online, can't play online without paid xbox account
Hi @99turino,You'll need an active Xbox Live Gold membership to play online with other players. -EA Cade
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Online seasons no opponent found
Hi @khaledhossam85,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
5:30 pm, January 31, 2020 Technical Issues
EA_Cade replied to Online seasons matches disconnects
Hi @ItayHaDE,Sorry to hear that, what system are you playing on? -EA_Cade
1:30 pm, March 14, 2020 Technical Issues
EA_Cade replied to Online pro 1 appears to be damaged
Hi @gitsyjo,If you delete the Pro under Customise - Profile - Delete you should be able to recreate it. -EA_Cade
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Online modes not working, Your account does not have the required privlege.
Hi @pehorts,That's usually related to an Xbox Live Gold membership expiring, have you been in contact with Xbox Support on this? You can check your membership status here: http://bit.ly/XboxMembership..
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to Online issues when playing matches in fut champion and rivels
Hi @dude3522,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
5:00 pm, November 22, 2019 Technical Issues
EA_Cade replied to Online friendlies results unsynchronized
Hi @CCarvalho171984,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:00 pm, December 20, 2019 Technical Issues
EA_Cade replied to Online fifa 20 ultimate team stamina issue online season also
Hi @sbnfar,Are you playing with Overload Ball Side/Constant Pressure tactics enabled? -EA Cade
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Online Seasons Freeze
Hi @begleyAFC,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
9:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to One to watch pepe still 85 rated?
Hey all, Just checking in, were your OTW's updated correctly? -EA_Cade
2:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to Objectives
Hi @hega1998,Are you using midfielders who are CAM,CM,CDM's or are you playing out of position players? That Objective won't update unless you have someone in the correct position completing it. ..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Not sending email so I can reset my password
Hi @newell126890,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
5:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Not my log in email
Hi @MBEmbles,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Not getting wins on FIFA ULTIMATE TEAM CHAMPIONS when my opponents back out
Hi @ALEXMARTIN245,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
3:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to Not connected
Hi @gerron26,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Mak..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Not being credited for challenges
Hi @booney1996,The ball needs to clear the keeper and land inside the goal, it cannot bounce or roll across the goal line. -EA_Cade
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Not able to connect EA servers through FIFA20
Hi @Jona_Kanona_2010,Can I get the PSN ID you're having issues connecting on please? -EA_Cade
4:00 pm, January 16, 2020 Technical Issues
EA_Cade replied to Not able to connect EA Account from FIFA20
Hi @mathis80300,Can I get the gamertag please? -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to No squad battle points
@Wedyboy760 I've reviewed all of the accounts in this thread and all have reached the maximum weekly amount of Squad Battles games of 40.After 40 games you will no longer receive points until the res..
4:00 am, June 17, 2020 Technical Issues
EA_Cade replied to No sound
Hi @georggy-boy,If everything in the FIFA settings is unmuted do you have your console set to Stereo Uncompressed in the audio settings? -EA Cade
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to No rewards from weekend league
Hi @2472weecal,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to No progress towards “the champions
Hi @WizardOsprey313,That Objective requires 11 UCL Rare or Common items. No MOTM, RTTF, TOTT items will count. -EA_Cade View in thread ..
1:30 pm, March 20, 2020 Technical Issues
EA_Cade replied to No more live chat for EA
Hi @bigtoto1991,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to No Automated Email
Hi @IamChrisGaming,I can see your case was received, I would ensure you're checking the correct email and that your spam filters haven't snagged the confirmation email. -EA_Ca..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Nintendo switch fifa 20
Hi @sakaros360,You can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA Cade
6:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to Nintendo switch , fifa20
Hi @jamiezachcal,That usually indicates an underage Nintendo account is linked up with the Origin account. You would need to create an account that's of age to connect online. ..
4:00 pm, January 16, 2020 Technical Issues
EA_Cade replied to New update
Hi @valimcshooter,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to New port numbers?
Hi @apoleithe123,FIFA 20 ports are no different than the last several years. https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/ -EA_Cade
10:00 pm, February 21, 2020 Technical Issues
EA_Cade replied to New account on Xbox
Hi @yt4333ewss,Your FIFA account is tied to the old gamertag, you can't access it from another one. -EA Cade
9:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to New account can’t create a ea account on fifa
Hi @olly01001,That's odd, can you try changing your DNS address in the network settings to 8.8.8.8 and 8.8.4.4 please and let me know if that helps? -EA Cade
8:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to Never got my prime icon pack
Hi @Sondre1210,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Need help
Hi @Dostanic88,I'm not showing any issues on your account. Is this the account that can't log in? -EA Cade
6:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to NO WEEKEND LEAGUE REWARDS
Hi @LAGalaxyNO1,They go out each week on Thursday at 0800 UTC, 8 minutes after your post. -EA Cade View in thread
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to My weekend league rewards are here and it's Thursday?
Hi @henryjsss,Sorry for the delay, showing that you've collected them since this post was made. -EA Cade View in thread
2:30 pm, July 2, 2020 Technical Issues
EA_Cade replied to My ultimate team is gone
Hi @Barisve,Your FUT club doesn't transfer between games, if that's what you're asking. Your FIFA 19 Ultimate Team won't be in FIFA 20. -EA Cade
2:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to My gold coin is missing
Hi @cyp0825,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:30 pm, February 26, 2020 Technical Issues
EA_Cade replied to My game wont start.
Hi @zol1vagyok,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to My game has disappeared from my origin launcher
Hi @niksunbg,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
6:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to My coins
Hi @cilliancallier,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to My ban
Hi @maxebben102005, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
10:30 pm, December 7, 2019 Technical Issues
EA_Cade replied to My account ban in transfer market
Hi @Devsdaddy,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
5:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to My Swap Icon Disappeared
Hi @maem200510,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to My Selfmade players on fifa 20 keep disappearing
Hi @Kianh008,That's odd. Have you tried this on a new career mode? It sounds like the one you're using may be corrupted. -EA_Cade
2:30 pm, March 19, 2020 Technical Issues
EA_Cade replied to My Packs are not showing in Store
Hi @shakilruet,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to My FIFA 20 career mode does not save my goals and assists
Hi @adam0931,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
9:00 pm, April 7, 2020 Technical Issues
