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EA_Cade replied to pro clubs

Hi @kingmarc6699,Sorry to hear that, what platform are you playing FIFA 20 on? -EA_Cade

3:00 pm, December 21, 2019 Technical Issues

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EA_Cade replied to packs won't open

Hi @XTofy96X,Sorry to hear it, is this happening in game or on the Companion/Web app? -EA Cade

5:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to origin

Hi @Lauritsacc3,What happens when you try to connect them? -EA Cade

2:30 pm, April 16, 2020 Technical Issues

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EA_Cade replied to offside

Hi @abc1868679007,Do you have any video of this happening by chance so I can get it escalated? -EA_Cade

8:30 pm, February 19, 2020 Technical Issues

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EA_Cade replied to not possible to connect to ea servers with wired connection

Hi @klikklakpPOW,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let m..

6:00 pm, November 15, 2019 Technical Issues

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EA_Cade replied to new

@Trefke69 Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

5:00 pm, January 11, 2020 Technical Issues

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EA_Cade replied to national team useage

Hi @mvarone02864,Yup, in some modes you can play as a countries National team. -EA Cade

9:00 pm, April 28, 2020 Technical Issues

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EA_Cade replied to my transfer market isn't working

Hi @craigboylanhot,Please speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter on this, we can't assist with this type of issue via AHQ. -EA_Cade ..

6:00 pm, February 1, 2020 Technical Issues

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EA_Cade replied to missing fifa 20 pack

Hi @rafaellavoura,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

8:30 pm, March 6, 2020 Technical Issues

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EA_Cade replied to missing an icon swaps token

Hi @BAZJ89,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

6:00 pm, January 2, 2020 Technical Issues

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EA_Cade replied to missing

Hi @georgenec123,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mar..

5:30 pm, February 11, 2020 Technical Issues

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EA_Cade replied to matchmaking

Hi @KamilTsubasa,The home team is the one with the best connection to the server/opponent, I would recommend improving your latency if you're always the away team. You can try these steps http://bit.l..

9:30 pm, December 10, 2019 Technical Issues

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EA_Cade replied to losing conection on fifa 20 pc

Hi @Minvaljensen,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..

4:00 pm, January 24, 2020 Technical Issues

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EA_Cade replied to keep matching to people very far away

Hi @awad1231,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

3:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to kante and others missing , untraceable Trezeguet in place ,Fifa 20

Hi @coloursplash8,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

9:30 pm, December 10, 2019 Technical Issues

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EA_Cade replied to i didn’t recieve the verifification email

Hi @Qsfifa2005,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

3:30 pm, January 9, 2020 Technical Issues

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EA_Cade replied to i can't access to my Email

Hi @dani-in-vita,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...

7:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to how is that new ping tool useful??

Hi @Mr_Giallorossi,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

2:30 pm, March 11, 2020 Technical Issues

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EA_Cade replied to how do i customise the controller

Hi @glas12345678910,Sorry to hear it. What type of controller are you using? -EA Cade

7:30 pm, June 18, 2020 Technical Issues

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EA_Cade replied to help i cant link my twich acc with my ea acc

Hi @Anaskage,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..

8:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to hello

Hey all, Friendlies are hard to troubleshoot on our end as you're dealing with a Peer2Peer connection without going through our servers. Can any of you connect to other friends on Friendlies or is thi..

7:00 pm, November 15, 2019 Technical Issues

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EA_Cade replied to hacked account

Hi @matheusromig,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..

4:00 pm, March 6, 2020 Technical Issues

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EA_Cade replied to game crashes while clicking on division rivals

Hi @khanjanmsaradva,Sorry to hear it, what system is this on? -EA_Cade

3:30 pm, January 9, 2020 Technical Issues

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EA_Cade replied to fut wep app transfer market is not opened , I played 1500 matches

Hi @huseyinsenn,We have no way to manually open the web and companion apps functionality, if the market hasn't unlocked yet you'll need to continue playing the game to unlock it. ..

5:00 pm, February 12, 2020 Technical Issues

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EA_Cade replied to from xbox to ps4

Hi @Marcelo0110,Your FUT club is tied to the platform it was created on, you'll have separate clubs on each platform. -EA Cade

3:00 pm, April 15, 2020 Technical Issues

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EA_Cade replied to fifa coins

Hi @yanansskinfade,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

8:30 pm, December 12, 2019 Technical Issues

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EA_Cade replied to fifa 20 squad battles glitch

Hi @Naiyon41,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade

6:00 pm, March 10, 2020 Technical Issues

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EA_Cade replied to fifa 20 personal settings failed 1 failed to load

Hi @mattnelson97,If you highlight FIFA on the dashboard and then hit the Start button and select Manage Game you should see an option on the left that says Saved Data, select that and then select your..

10:00 pm, December 12, 2019 Technical Issues

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EA_Cade replied to fifa 20 not starting up

Hey all,   While we're investigating this please make sure that you've already done the following:     Please ensure that your OS is fully up to date. On Windows 10 you can do th..

2:00 am, February 19, 2020 Technical Issues

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EA_Cade replied to fifa 20 no audio

Hi @billabong1986,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade

4:00 pm, December 14, 2019 Technical Issues

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EA_Cade replied to fifa 20 i didnt receive twitch reward

Hi @stepap10,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

2:30 pm, March 26, 2020 Technical Issues

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EA_Cade replied to fifa 20 fut champion weekend

Hi @Nash0410,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..

3:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to fifa 20 frozen

Hi @IleaFlorian,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..

7:00 pm, December 13, 2019 Technical Issues

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EA_Cade replied to fifa 20 draft

Hi @hxxb,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. Yo..

3:30 pm, April 17, 2020 Technical Issues

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EA_Cade replied to fifa 20 black screen

Hi @ilijababic1014,Can you provide more information please? What system are you playing on?Where are you getting the black screen?Thanks! -EA Cade

10:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to fifa 20 audio

Hi @Unkn0wabl3,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..

6:00 pm, November 15, 2019 Technical Issues

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EA_Cade replied to fifa 20 Transfer market ban

Hi @thejokarq832, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

7:30 pm, March 18, 2020 Technical Issues

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EA_Cade replied to expired contracts for Players card

Hi @JojoEisa,I don't believe this is anything serious, I've seen this happen before with Loan players. Thanks for the report though, I'll make sure it's looked into to be sure. ..

5:00 pm, March 7, 2020 Technical Issues

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EA_Cade replied to error connecting to fifa 20 over a month now???

Hi @garm505,There's nothing blocking you on our side from an account perspective from connecting. What system is this happening on? -EA_Cade

6:00 pm, February 1, 2020 Technical Issues

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EA_Cade replied to doing

Hi @ray97rick,They're on your account, you can only see 30 stored packs at once on the console but you can see them all on the web/companion apps. -EA Cade

2:30 pm, April 30, 2020 Technical Issues

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EA_Cade replied to disconnection from ea servers

Hi @Manilos43,Sorry to hear it, what system is this happening on? -EA_Cade

5:30 pm, March 10, 2020 Technical Issues

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EA_Cade replied to didn’t receive my twitch rewards

Hi @soccerkid115,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

10:00 pm, February 19, 2020 Technical Issues

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EA_Cade replied to conmebol swap objectives

Hi @Zed585,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread

5:00 pm, March 17, 2020 Technical Issues

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EA_Cade replied to cant sync cloud data

Hi @Nikhil2296,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

7:00 pm, April 21, 2020 Technical Issues

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EA_Cade replied to cant find opponent fifa 20 online?? Baffled

Hi @larrylawclarke1,Sorry for the delay, this still happening? -EA Cade

5:30 pm, April 4, 2020 Technical Issues

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EA_Cade replied to cannot play with my friends fifa 20

Hi @ShinChen958,Sorry, I'm not understanding your issue. Are you unable to connect in Friendlies? -EA Cade

9:30 pm, June 17, 2020 Technical Issues

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EA_Cade replied to can't connect to EA servers FIFA 20

Hi @Modon69,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT on..

6:30 pm, April 21, 2020 Technical Issues

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EA_Cade replied to ban problem

Hi @Bombsshell,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

10:00 pm, April 16, 2020 Technical Issues

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EA_Cade replied to apparent latency issue on xbox one x

Hi @Lancifer-PsyChiC,Thanks, looks like your trouble is starting on Hop 8 - Your ping shoots from 18ms to 154ms when you hit the telstraglobal.net connection and never improve. If you share these resu..

7:00 pm, February 16, 2020 Technical Issues

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EA_Cade replied to an ongoing case

Hi @mikedesmet,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received,..

3:00 pm, April 1, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.