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EA_Roger replied to Fifa20 won't connect to EA servers
@torrazo , @Rojalpradhan, @mohamedislam10 , @peruvianheat @Spongey11spongey, Sorry to hear about this, first of all I want to double check if you are on PlayStatio..
6:00 pm, December 12, 2019 Technical Issues
EA_Roger replied to FIFA 20 - Unable to Start Volta Mode
Hello, @homicideinside , thanks to the information you have provided our teams have been working on towards a fix for this issue. We released a hotfix for all of the PC players with the Ul..
4:00 pm, November 24, 2019 Technical Issues
EA_Mutley replied to fifa coins
@yanansskinfade sorry to say this but youre in the wrong forum for this , This is Plants vs Zombies 3 not Fifa
2:00 pm, December 12, 2019 Technical Issues
EA_Lanna replied to Still not unbanned on FIFA
Hi @BeWilderBeasts, Have you sent in an appeal? If you feel you've been mistakenly banned, please to get in touch with our Terms of Service team asap so they can investigate this for you. ..
5:00 pm, March 15, 2020 Technical Issues
EA_Lanna replied to Rewards and packs
Hi @thomasgreyisalad, What type of rewards would you like to see in-game? - EA_Lanna ____________________________________________________________＊Accept as Solution button- ..
5:30 pm, April 16, 2020 Technical Issues
EA_Lanna replied to EA Please help - My FUT account was hacked
Hi @alettonick, If you're missing content, this will need to be reported to our support agents. Please reopen your case and share with the agents what content your missing. &nb..
5:30 pm, April 20, 2020 Technical Issues
EA_Lanna replied to Connection issues to EA
Hi @goopbro,Have you set-up a Nintendo Switch account? You need to create a Nintendo Switch account to play EA games online on the Switch. If you don’t have that account set-up, you won’t be able ..
8:30 pm, February 19, 2020 Technical Issues
EA_Lanna replied to Can’t post or reply in the forum
Hi @roguetiger74, You're posting well on Answers HQ so it can't be this forum you're asking about. What forum would this be for? - EA_Lanna ___________________________________..
11:30 am, March 19, 2020 Technical Issues
EA_Lanna replied to Banned account
Hi @Ndrx21, If you feel your EA Account has been compromised, please get in contact with our Support team directly and asap! You can reach them here by sending in a Help ticket: ht..
7:00 pm, March 10, 2020 Technical Issues
EA_Kent replied to i did the ultimate totssf pack for fifa 20 ultimate team however I got jadon san
Hi @Trinihazard_868. I'm afraid that missing content isn't something we can help with here on Answers HQ. When you have a chance please get in touch with the EA Help team so they can..
12:00 pm, July 1, 2020 Technical Issues
EA_Kent replied to Fifa 20 PC freezing, very slow and lagging in matches (offline)
Hey @Cleggerz95. I moved this over to the FIFA Technical Issues board. Have you had a chance to try repairing the game in Origin to see if that helps at all? If there's ..
10:01 pm, February 27, 2020 Technical Issues
EA_Kent replied to Fifa 20 - missing just bought player
Hey @MCave3. If you're missing a player on your account please reach out to the EA Help team so they can take a look. They should be able to find out what might have happened to him and see ..
5:00 pm, December 5, 2019 Technical Issues
EA_Joz replied to My FUT 20 companion app isnt working help
Hello, @zatooone1 It sounds like you might be logging in with the wrong EA account. My advise would be to contact our EA help live support so we can further look into this for you. 🤗..
2:30 am, April 22, 2020 Technical Issues
EA_David replied to My Fifa 20 giving problems.
Hey, the post has been moved to the FIFA board.
9:00 pm, December 14, 2019 Technical Issues
EA_Darko replied to ps4 crashing again
Hey @ronin424 that error message points to an issue with your PS console. Sony recommends trying the following steps: https://www.playstation.com/en-ie/get-help/help-library/erro..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to missing pack after mission
Hey @bobbykim13 if you are missing a pack that you believe you should have then you will need to speak with one of our phone or chat support advisers who will be able to advise you..
2:30 pm, November 28, 2019 Technical Issues
EA_Darko replied to i want to change my in-game email
Hey @Undeadkilleras you can find the steps to update your PSN email in this Sony help article: https://www.playstation.com/en-ie/get-help/help-library/my-account/access-and-details/how-..
3:30 pm, April 19, 2020 Technical Issues
EA_Darko replied to i dont get an confirmation mail
Hey @Trivion2390 for an account based issue such as this you will need to speak with one of our chat support advisers who will be able to advise you further. You can contac..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to how can i refund FIFA 20 orirgin?
Hey @cobiwty you can see if you are eligible for a refund here: https://help.ea.com/article/what-s-the-great-games-guarantee/ If you want us to assist with getting the game worki..
8:30 am, April 22, 2020 Technical Issues
EA_Darko replied to apparent latency issue on xbox one x
Hey @Lancifer-PsyChiC would it be possible to share your UO Trace and Xbox connection information with us? The more info that we have the better we can help.Darko
7:00 pm, February 16, 2020 Technical Issues
EA_Darko replied to [Pro Clubs] - Blank screen when going into Pro Clubs
That's an odd one @griffo2010. Can I ask, what happens when you try to play Pro Clubs, do you see an error of some kind? Also, on what platform are you playing? Darko
5:00 pm, November 21, 2019 Technical Issues
EA_Darko replied to [PC] fifa 20 launcher not working
Hey @Funct110N what is the issue that you are seeing? The more info you can share the better we can help. Darko
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to You lost your connection to EA servers... AGAIN
Hey @vitk0u I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ It'll t..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Wrongly banned from transfer market
Hey all, if you have a TOS sanction on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Wrongfully banned
Hey @BraedenVaile for all issues relating to a TOS sanction you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to WL rewards
Great to hear that it is sorted @clubjarne. Darko
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to Volta mode issue. Problem to login.
Hey @rubinofficial if you continue to see this issue then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
2:30 pm, January 24, 2020 Technical Issues
EA_Darko replied to Unable to connect to ea servers on PC platform
It sounds like you may be having issues with your connection @zNEVEl2MORE-. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-u..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Ultimate team is broken for me, HELP!!
It sounds like you may be having issues with your connection @Hasnain-2Khan. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to UT DISCONNECTION CONSTANTLY(NOT WIFI OR PS4 PROBLEM)
Hey @ibrahimzyad from your post it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https:..
4:30 pm, January 16, 2020 Technical Issues
EA_Darko replied to UO trace
Hey @waseemabdul7 I'm seeing issues with your UO Trace. A Ping best/worst of 100ms or more would be cause for concern and I am seeing differences of up to 577ms on hops on your UO Trace. &nb..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to Transfer Market blocked unfair!!
Hey @bernardosales if there is a ban on your account then you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.c..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to There is a target stability bug for free-kick on joystick
Sorry to hear that you are having issues @Gbenga_mix. Can I ask, with which game are you having the issue? Darko
7:00 am, November 12, 2019 Technical Issues
EA_Darko replied to Slow gameplay delay reaction
If you are playing on a modern TV @Hustler1985 you need to ensure that all post-processing features are disabled and that you are playing on game mode. Modern TVs have any number of b..
2:00 pm, December 12, 2019 Technical Issues
EA_Darko replied to Server problem
Hey @S1mb4HM and @leroykevin from your posts it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can..
5:00 pm, January 14, 2020 Technical Issues
EA_Darko replied to SBC expired early
Sorry to say @cian010 but if you missed the deadline to submit the SBC then there is nothing that we can do to change this. We are not able to extend the deadline or offer it again.Darko
2:00 pm, December 24, 2019 Technical Issues
EA_Darko replied to Problem with Login, lost Emailaccount
Hey @LosVince if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.c..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Problem icon swap
It sounds like you may be having issues with your connection @gianky921003. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Player disappears
Hey @bar54612 can you check your unassigned pile to see if the item is there? If not and you are unable to find it then you will need to speak with one of our phone or ..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Personal setting 1 problem fifa 20
Hey @takeaw when you see the error about Personal Settings Failed to load, the best thing to try is to go to Customize - Profile - Delete and deleting the current Settings files. Once done launch..
9:00 pm, November 27, 2019 Technical Issues
EA_Darko replied to PSN account eligibility
Hey @prince_shane12 have you ensured that your PS+ is up to date and that you have no restrictions on your account. Are you seeing an issue with all aspects of the game or just certai..
4:00 pm, April 27, 2020 Technical Issues
EA_Darko replied to PS4 - child account - online play
Hey @ubergeeksov can you share the exact error message that you are seeing? Does the account have PS+ on it or the primary account on the console have it? Darko
5:00 pm, March 24, 2020 Technical Issues
EA_Darko replied to PLEASE GIVE MY COINS BACK!
Sorry to say @Tayler-Plays2 but there is nothing that we can do for accidental bids, listings or submissions. We are unable to return your coins or reverse the action. Darko
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Origin email
Hey @KeanuR-04 if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://hel..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to Not getting security code in my email on
Hey @xxxHeimdallxx is the code being sent by Twitch or EA? Do you have the option to specify where the code is delivered, if so can you try and use SMS? Darko
1:55 am, November 11, 2019 Ultimate Team General Discussion
EA_Darko replied to Not getting security code in my email
Hey @xxxHeimdallxx is the code being sent by Twitch or EA? Do you have the option to specify where the code is delivered, if so can you try and use SMS? Darko
2:13 am, November 11, 2019 Technical Issues
EA_Darko replied to Not getting free packs
Hey @Williamtinsle last week was the final week of packs. If you purchased the game on launch and registered for your packs then you would have received them all with the final packs being d..
1:30 pm, December 11, 2019 Technical Issues
EA_Darko replied to My opponent Disconnects I LOOSE THE GAMEEEE!!!
Hey @li-nsenity it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to More than 5M coins removed and account flagged
You will need to speak to our Terms of Service team @Benlafqih. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-su..
1:00 pm, March 20, 2020 Technical Issues
EA_Darko replied to Missing players and coins
Sorry if you were misinformed @Spirit_Spacey but for any missing item claims you will need to speak with one of our phone or chat support advisers who will be able to advise y..
3:00 pm, January 14, 2020 Technical Issues
