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EA_Cade replied to Both teams wearing the same colour kit
Hi all, There are three kits that I know of with this issue that are being investigated: Ramadan, Bob Marley and No Room For Racism.I would advise changing your kits from these in the meantime. ..
3:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Blocked my account
Hi @bougatsas1992,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
4:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Blocked account
Hi @KolegaMacieJ55,The email you received has the correct information. -EA Cade
8:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Black Screen / PC Keyboard Stuck on screen Glitch
@gimjay23 Hey there. I've not seen this before, are you on the latest Xbox update? -EA_Cade
12:00 am, March 21, 2020 Technical Issues
EA_Cade replied to Big problem
Hi @d7oomdh2121,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Bellarabi challenge not workinf
Hi @Gunnerpack,If your game session is interrupted you won't progress any challenges you may have completed in that game session. -EA Cade
5:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Been relegated without reason
Hi @gogoasa3,You've only played 8 games, I don't think you were in Division 4 mate. -EA_Cade
9:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to Banned on Fifa
Hi @Awsomefalls567,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
4:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Banned for nothing !!! (Case 61529373)
Hi @rossonerox21,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Banned for club name
Hi @Drew_Smith34, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Banned Account
Hi @patelvis21,Your case is with the Terms of Service team at the moment, they'll reach out to you once they complete their investigation. -EA Cade
6:00 pm, June 20, 2020 Technical Issues
EA_Cade replied to Banned
Hi @philkeel, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
3:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Ban transfer market
Hi @raducy23,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to Ban for club name
@HannaBanana534 Once the ban expires you'll be prompted to change your club name then you'll be able to play again as normal with your current club and rewards. -EA Cade ..
10:00 pm, April 26, 2020 Technical Issues
EA_Cade replied to Ban Length
Hi @Joshiemw,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to BUG FIFA 20
Hi @60748519,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that helps?..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to BSOD AFTER PLAYING ONE GAME FIFA 20
Hi @gonu1999,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
8:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to Arango
Hi @elchikitovivas,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread
3:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to An error occurred download the fut squad updat
Hi @prath11,Sorry to hear it. What have you tried so far? -EA Cade
7:00 pm, June 26, 2020 Technical Issues
EA_Cade replied to Ajax juventus SBC not working
Hi @ZMitchxll,Can you get us a screenshot please? -EA Cade
8:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Age Restriction?
Hi @Flavianski24,I'm not showing anything that would be blocking you from playing account wise.Can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear ..
5:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to After bidding at price 9x.000, I lost 994.000 coins for Eden Hazard OTW
Hi @cubi92qn,We have never been able to replicate an issue with the companion or web app bidding or listing an item for a price other than it was set at by the user. If there were a bug with the trans..
2:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to Activating German in FIFA 20 in North America
Hi @kingfisher1325,You'll have the language options made available in your region, as you're in Canada you'll not have German available. -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Accounts banned without a reason
Hi @rhvkz,Do you have a case number http://bit.ly/My_Cases I can look at? -EA_Cade
5:30 pm, January 11, 2020 Technical Issues
EA_Cade replied to Account hacked. Please help
Hi @steam-speedy022,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, April 14, 2020 Technical Issues
EA_Cade replied to Account hacked, 10 million coin team gone, Slow response time on Origin
Hi @Klak1nn,What do you mean by "Someone at EA warned me that my account was getting hacked and exchanged e-mails with me"?Are you saying that we reached out to you before you contacted us via the hel..
5:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Account hacked now banned
Hi @OMGItsEnvyyy,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Account hacked by emltmp.com
Hi @VinnySteinburg,The webform you've filled out is the only way to establish ownership of an account if you don't have access to its registered email address. If you cannot sufficiently prove your ac..
3:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Account got hacked. Lost 1.3 million coins.
Hi @svetlqka13,You'll need to contact support at http://bit.ly/EA_Contact_Us via Chat or Phone on this one as the advisor advised you to do. -EA Cade
9:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Account disabled
Hi @gerysson98,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
6:00 pm, June 19, 2020 Technical Issues
EA_Cade replied to Account Suspended
Hi @ggrddggbgfbgfvb,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
6:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Account Hacked and all my players sold - Support can't support me
Hi @linas21,I'm sorry that this happened to you, unfortunately it appears that when you resumed your case the advisor you spoke with didn't see that it was already escalated to the missing items team ..
10:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to Accidently listened tots son through the lag
Hi @roeldekkers3,That's not something we offer assistance with I'm afraid. -EA Cade
7:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Accessing EA Servers via Fifa 20
Hi @jamiedrfc,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
6:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to AI offensive is not making runs
Hi @radukleo,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
3:01 am, June 2, 2020 Technical Issues
EA_Cade replied to ?
Hi @Stratos1401,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..
5:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to 5th in a row squad battle disconnect
Hi @Unluckyman22,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to 4-0 up in weekend league, opponent disconnects and I don't get a win.
Hi @Dude_PJ,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process i..
5:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to 3 games in a row i am winning fut champs , they leave i get a lose ???
Hi @general-mps,That would indicate that you were the party that disconnected I'm afraid. Can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? ..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to 3 disconnected in a row in WL!
Hi @nafantastico,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to 2-1 up in the 117th minute disconnected and lost
Hi @IronCharlstar,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
4:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to 2 ultimate teams 1 ea account
Hi @Hungryforgames08,Click the cogwheel on the app and you should be able to swap between FUT clubs on the account you're logged in with if there is more than one associated with the account. ..
3:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to 0 points awarded for squad battle win
Hi @awesomes3,I'm showing the points were correctly added to the tally for Squad Battles points, they just didn't show correctly at the end of match screen. For the missing pack, you'll need to speak ..
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to *SL_MoreThanOneDevicePopup
Hi @Agnemyr91,Can you try these steps http://bit.ly/PS4Safe_Mode and select Rebuild Database first?If that doesn't work - these steps will let you delete your PSN ID so you can re-add it after. Step 1..
4:30 pm, December 24, 2019 Technical Issues
EA_Cade replied to ''We are sorry but there has been an error connecting to FIFA 20 Ultimate Team''
Hi @sueltaneltigre,Sorry for the delay, what system is this happening on? -EA_Cade
6:30 pm, November 22, 2019 Technical Issues
EA_Cade replied to "your squad file does not match that of your opponent"
Hi @KingBeetleJuic,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists?..
8:30 pm, January 10, 2020 Technical Issues
EA_Cade replied to "Your account does not have required privilege to access feature
@kingdavidd15 I would recommend removing and readding the gamertag via these steps. If that doesn't resolve the issue you'll want to reach out to Xbox support for assistance with your acc..
10:00 pm, April 4, 2020 Technical Issues
EA_Cade replied to " You are not actively playing the game " Fifa 20
Hi @alizafar1994,Can you try playing a Squad Battle and then going back to an online mode and let me know if this persists? -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Blueberry replied to No longer have access to EA/Origin account linked to PSN
@AlexOb20 Hey there! I hope you were able to update your account details by now and wanted to shed a little light on the situation you went through. Our contact volumes are abnormally high right ..
9:00 pm, December 1, 2019 Technical Issues
EA_Blueberry replied to Fifa 20 ultimate team keeps crashing
@iphantomh12 Are you on Xbox One, PlayStation 4, or PC? /Blueberry------------------------------------------------------------------------------------------------..
8:00 pm, November 13, 2019 Technical Issues
