Search
Search
EA_Cade replied to I accedently redeemed a league sbc
Hi @qfbjotape,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offer..
5:00 pm, June 8, 2020 Technical Issues
EA_Cade replied to I WANT MY MONEY BACK
Hi @EPIBHTORAS13,If you had your FUT coins removed please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a ToS action over AHQ. ..
11:00 pm, January 9, 2020 Technical Issues
EA_Cade replied to I Just entered to fifa 20 ut from ps4 but companion doesnt work
Hi @324684deniz,Can you provide a screenshot of the message you're getting on the companion app please? -EA_Cade
3:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to I Got Hacked
Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
5:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to I Got 90 Mertens CF for Weekend League but he doesnt exist
Hi @Corey_AzPt,Thanks, looking into this now. -EA Cade
2:30 pm, July 2, 2020 Technical Issues
EA_Cade replied to Huge delay on online game
Hi @nailman86,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
9:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Huge Latency [FIFA20 FUT Online games]
Hi @ginel,Sorry to hear it. When you say latency, are you referring to button delay or actual lag while you're playing? -EA Cade
9:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to How to switch account on PS4
Hi @Kobelai1205,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
5:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to How to Remove Fans
Hi @trulpar,Sorry, I'm not following what you mean exactly. Can you be more specific? -EA_Cade
5:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to How to Link PC Origin account with Playstation?
Hi @mibtehajkhan,Your FUT progress is locked to the platform it was earned on, it's not one team across all platforms. -EA Cade
2:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to How to Change Origin Email for Fifa 20 (Switch)
Hi @YuYoBerTo,For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
6:30 pm, April 6, 2020 Technical Issues
EA_Cade replied to How many guests I can add for online friendlies of FIFA20?
Hi @MedicKwoN,I believe it's limited to 1 guest. -EA Cade
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to How long it takes for a missing items specialist to email you?
Hi @70916666,Hiya! Your case is with a specialized team that only deals with missing content, they can get very busy. Your case is in the right place and will be worked in the order it was received, u..
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to How long do EA cases take
Hi @ifvdgng,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
4:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to How do i change my email through fifa 20,
Hi @Marcosprat,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
2:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to How do I remove an old EA account I no longer have access to
Hi @xheadshotzombie,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..
5:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to How Can I Play on one Stadium
Hi @trulpar,Are you playing on PC? Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
5:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to Hi, My online seasons won’t allow me on as it’s displaying “your account does no
Hi @owaingw,The only time I've seen that exact message appear is when the account doesn't have an Xbox Live membership or they have a communication ban from Microsoft - either way you're going to want..
9:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to Hi 62DerSimSpOr62 i miss my player
Hi @ozytattos,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Hey dear EA I do mistake and lost pele
Hi @elroi89,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Help with my account issue,PLEASE!!!!!!!!!
Hi @lzy921117,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
9:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Help me please
Hi @CGoodwin98,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
2:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Help !!!
@Canya017 You'll want to check the email address registered to your account for more information. -EA Cade
7:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to Hello I was banned from walking transfers for nothing when I did nothing.
Hi @Mizou2019,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Hello @EA_Cade i
Hi @huick061,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
2:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Head goal problem
Thanks all, I'll see that it gets to the right teams. -EA Cade
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Having the same problem, it’s kicking me in FUT. says it can’t connect toEAserve
Hi @NandoSalazar082,Can you tell us what system this is happening on? -EA Cade
4:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Hackes account
Hi @johancuv,Sorry to hear it, when you check your cases at http://bit.ly/My_Cases does the case show as in progress? -EA Cade
2:30 pm, April 2, 2020 Technical Issues
EA_Cade replied to Hacked account
Hi @smacca0769,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
10:30 pm, February 5, 2020 Technical Issues
EA_Cade replied to Hacked EA account
Hi @vladikata4,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Hacked Account
Hi @qwsabab,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
9:30 pm, April 14, 2020 Technical Issues
EA_Cade replied to HELP FUT CHAMPS
Hi @LegendJDuarte,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Got wrong rewards in fut champions
@peeters1357o I'm showing that you got the correct rewards,17 wins out of 30 matches played. -EA_Cade View in thread
9:30 am, January 2, 2020 Technical Issues
EA_Cade replied to Got standard Lemar not FUT Birthday
Hi @MingeBucket,FUT Birthday players are no longer in packs. For future reference, there is a countdown available on the FUT loading screen for promotion expiry dates. -EA Cad..
8:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to Got normal Carlos Tévez during LATAM TOTSSF
Hiya @Sembo529 This is a known issue being investigated by the FIFA team as we speak: -EA Cade
7:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Got Sacked Before FA Cup and Champions Cup For Not Signing Prospect
Hi @jimmarshall,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Gold mane instead of Team of the year mane
@GKJK23 You packed Mane on January 9th at around 1 AM UTC when Defenders were in packs, TOTY Mane wasn't back in packs until 6 PM UTC. @Bolond44 You packed Mane on the 8th when Defenders were in packs..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Goalkeepers reallity...?
Hi @Punta_d_oro,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
6:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to Goal keeper moving out of goal
@LadderThe1st Hey there. I'm not seeing any similar reports of this, is there any way you can get us a video of this happening? -EA Cade
11:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to Getting kicked but logging in is no problem
Hi @123inktaap,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
9:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Getting kicked 2 in a row while doing missions...
Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Getting disconnected from ea servers
Hi @sdctbc0324,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Getting disconnected from EA server continuously.
Hi @schellix,Can you get me a screenshot of the PS4 network settings page that shows the Up/Down speeds and NAT type please? -EA Cade
7:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Getting disconnected from EA Servers Fifa 20 XBOX One
Hi @Riviera_Kid_72,You only sent 3 packets with the UO Trace, you need to let it run until it hits 100 packets for the test to provide usable results. Can you also provide a picture of the Detailed Ne..
5:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to Getting Disconnected
Hi @kingshukd07,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
9:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to Games lagging massively
Hi @topchambers82,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..
9:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Games getting disconnected randomly
Hi @SnookerSon,Your UO trace looks perfect for the first half of the test, then the latency gets a bit high. Where are you located? It's possible that your just on the other side of the world from the..
7:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Gameplay
Hi @KennethDalglish7,Recommended speeds for FIFA 20 are 5mbps Down, 2.5mbps Up - so that should be fine. -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Game won’t connect to EA servers
Hi @petrahegedus,Can you check the age of both the EA Account and the Nintendo account linked please? Any time we've seen this issue in the past the Nintendo account was either underage or without the..
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Game wont start after 3/3 update pc
Hi @AgarramELganso,That's an odd one for sure, can you try running the game in bordered windowless mode and let me know if that helps? I've seen some similar issues lately resolved with those steps. ..
9:30 pm, March 3, 2020 Technical Issues
