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EA_Cade replied to an error connecting to FIFA 20 ultimate team
@fffffifffffaa Give it a shot now -EA Cade View in thread
3:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to account opened from
Hi @Rabi3ZHQ,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to a "Coin Distribution Ban" That isn't valid, and not resolved for 6 weeks.
Hi @SmoothTheOneXbox,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.No one via the call centers, chat or email can assist with a banned account, only the T..
7:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to [PC] game crashes when looking for rivals in Ultimate team
Hi @OperationSWAGy,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to [PC] FIFA 20 crashing on launch with DirectX error
Hi @AkameGaChill,You mentioned that you've updated the drivers, have you tried rolling them back to a time when this didn't occur? -EA Cade
6:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to [CM][game plan]international fixtures skip league games
Hi @kaadji81,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
2:30 pm, February 20, 2020 Technical Issues
EA_Cade replied to Your account has been disabled
Hi @patelvis21,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
1:30 pm, June 17, 2020 Technical Issues
EA_Cade replied to You still haven't received an email.
Hi @Xillencer,I can see your case is with the missing content team currently, I'm not sure why you haven't gotten the case key though. You should hear back from them soon on the results of the case. ..
5:00 pm, January 23, 2020 Technical Issues
EA_Cade replied to Xp not registering
Hi @brentonphill84,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to Xbox Controller random movement and freezing
Hi @El_Yeti_Cubano,We do support Microsoft made Xbox One and 360 controllers on PC, I'm not seeing any similar reports of this behavior however.Have you tried updating the driver for the controller? ..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Wrong version pulled in packs
Hi @Re1sf1fa,Thanks for reaching out. Taking a look into this now. -EA Cade
5:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to Wrong rewards / division rivals
Hi @dogukankoss,Did you go up a full Division this week? If you started the week in Division 5 and then promoted to Division 4 your rewards are capped at the highest Division 5 reward tier. ..
3:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to Wrong quick sell
Hi @haziem55,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, December 11, 2019 Technical Issues
EA_Cade replied to Wrong purchase due to market malfunctions
Hi @pascalonegames,We have never been able to replicate an issue with listing or purchasing an item for a price other than it was set at by the user. If there were a bug with the transfer market we wo..
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to Wrong player pick options
Hi @colo8484,Looks like you did the SBC right when Player Voting started, leaving and reentering FUT should give you your player pick. -EA Cade
3:00 pm, June 19, 2020 Technical Issues
EA_Cade replied to Wrong fully Banned by EA twice this year.
Hi @redds212,Your account was banned for activity that took place while it was outside your control, please contact an advisor here http://bit.ly/EA_Contact_Us to resecure the account so it can be rea..
2:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Wrong SBC reward.
Hi @JFarrell0993,I'm showing that you completed the Shapeshifter Challenge, not the Shapeshifter Player challenge. -EA_Cade
5:00 pm, March 5, 2020 Technical Issues
EA_Cade replied to Worse connection in friendlies than rivals
Hi @spoopynat,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
2:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to Won’t allow me to play online and email address is not one I even recognise.
Hi @Shaggers9,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
6:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Wont let me sign into my correct email for the fifa 20 game
Hi @rhettpaul1,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Won a draft match 5/0 then while going back to menu, game says i disconnected
Hi @CBCB_dRk,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player..
7:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to Will I be able to play FIFA 20 with keyboard in PS4?
Hi @INTER_TAREK,I do not believe that PS4 will natively allow you to control FIFA 20 with a mouse/keyboard. -EA Cade
4:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Why the power shot (L1 button) freekick doesn't work in pro club?
Hi @Alanfbm1,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete the file called Online Pro 1. Then let me know if this persists? ..
2:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to Why im in the middle east sever i want to be on the urban sever
Hi @Xavi5H,Your server should be automatically detected when you launch the game and change accordingly. If you're referring to FUT Champs, that region cannot be changed once it's selected. ..
10:30 pm, December 3, 2019 Technical Issues
EA_Cade replied to Why does the CPU rarely foul in FIFA 20?
Hi @herminator95,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
9:00 pm, December 10, 2019 Technical Issues
EA_Cade replied to Why do I keep getting disconnected from division rivals on fifa 20
Hi @Eddiehoh1010,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Why did my FIFA points recharge successfully, but did not recharge to the accoun
Hi @dantejason,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, January 4, 2020 Technical Issues
EA_Cade replied to Why did I get banned from the transfer market?
Hi @markmira14,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
5:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to Why can’t I login to fifa ultimate team
Hi @MRpoopyjj,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
4:30 pm, January 16, 2020 Technical Issues
EA_Cade replied to Why arent position modifiers recognised as being in my club?
Hi @DazDobbie,Can you get me a screenshot of this please? -EA Cade
6:00 pm, June 23, 2020 Technical Issues
EA_Cade replied to Why
Hi @mananrocker,TOTY Midfielders weren't in packs at the time you opened that pack, TOTY Defenders were. -EA_Cade View in thread ..
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Where can I find match history?
Hi @danglory19,Not currently available, I'll pass this up to the right teams though! -EA_Cade View in thread
4:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to When will my headliner mertens get his updgrade?
Hi @Felix_86_Scorpio,The FIFA team are aware and working on this now. I expect this upgrade will happen alongside the new TOTW. -EA Cade
9:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to When i try to verify my account on fifa ea servers it comes up with a d
Hi @Envy_larry,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
2:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to When i try to start fifa 20 onnoc after recent update, i
Hi @malviyapraneet,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
2:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to When I win games in FUT I get no progress
Hi @NTF_Kane,You only gain Seasonal XP from completing Objectives, not from playing games. -EA Cade
9:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to What's is the solution of block transfer in fifa 20
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I..
10:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to What should I do ??!!!
Hi @Ibrahimsalar,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to What is reaolved
Hi @aboibrahim0,According to that message, this ban will not carry over to FIFA 21 as it only applies to the current game. -EA Cade
7:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Weekend league wins counted as loss
Hi @abdohammam,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
9:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Weekend league loss?
Hi @tedgundry,That would indicate that you were the one who lost connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win,..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Weekend league entrance
Hi @ChOPpAhOLix69,I'm showing that you're qualified for FUT Champions on our side. Can you show me a screenshot from inside FUT showing that you aren't qualified please? -EA_C..
9:30 pm, December 28, 2019 Technical Issues
EA_Cade replied to Weekend league cant find opponent
Hi @NikoSinclair,What exactly is happening when you try to find an opponent? -EA_Cade
9:30 pm, December 13, 2019 Technical Issues
EA_Cade replied to Weekend League Win was not counted
Hi @Curiousrobertlol,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Weekend League Disconnections
Hi @PazCorp,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process i..
4:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Weekend League
Hi @chappeth14,You have 24 hours after the competition starts to redeem them -EA Cade View in thread
4:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Web App
Hiya @DYPOTATOE Are you signing in with the account information seen here? -EA Cade
5:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to We-are-sorry-but-there-has-been-an-error connecting you fifa 20 ultimate team
Hi @harwindermalique,Sorry for the delay. Still happening? -EA Cade
3:00 pm, April 30, 2020 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to fifa 20 ultimate team PS4
Hi @jozaizgozda,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to fifa 20 ultimate team
Hi @averal09,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA Cade
6:30 pm, April 21, 2020 Technical Issues
