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EA_Cade replied to Hey dear EA I do mistake and lost pele
Hi @elroi89,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to Help signing a new EA account to my xobx
Hi @thuckyou928,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&n..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to Hello,
Hi @KINGTOM8888,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that hel..
7:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Hello I was banned from walking transfers for nothing when I did nothing.
Hi @Mizou2019,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Having the same problem, it’s kicking me in FUT. says it can’t connect toEAserve
Hi @NandoSalazar082,Can you tell us what system this is happening on? -EA Cade
4:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Hacked and Toty Alexander-Arnold is discarded
Hi @DaanDieGamet,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:00 pm, March 7, 2020 Technical Issues
EA_Cade replied to HELP FUT CHAMPS
Hi @LegendJDuarte,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Got standard Lemar not FUT Birthday
Hi @MingeBucket,FUT Birthday players are no longer in packs. For future reference, there is a countdown available on the FUT loading screen for promotion expiry dates. -EA Cad..
8:30 pm, April 15, 2020 Technical Issues
EA_Cade replied to Got normal Carlos Tévez during LATAM TOTSSF
Hiya @Sembo529 This is a known issue being investigated by the FIFA team as we speak: -EA Cade
7:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Goal Difference Bug
Hi @Ahoyskin,Odd. Can you get us a picture of the league standings so I can take a look? -EA_Cade
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Getting kicked 2 in a row while doing missions...
Hi @themajor47,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Getting disconnected from EA server continuously.
Hi @schellix,Can you get me a screenshot of the PS4 network settings page that shows the Up/Down speeds and NAT type please? -EA Cade
7:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Game wont launch
Hi @Pakosw11,Can you run through these http://bit.ly/PS4Safe_Mode steps and then select Rebuild Database and let me know if that helps? -EA Cade
8:30 pm, March 27, 2020 Technical Issues
EA_Cade replied to Game won't start after installing gamepad drivers
Hi @LukishA00,Which controller are you using? -EA Cade
8:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Game session disconnected bf5
Hi @calvbreas,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't re..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Game froze at full time after winning
Hi @cataq112,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
4:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Game freezing at 150 fps
Hi @A1denP3arce,Where exactly are you locking the game FPS? -EA_Cade
7:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to Game disconnection
Hi @wolfie_22,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Game crashes without error
Hi @faceofjok3r,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
8:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Game crashes on online match. FIFA 20
@Fineheal Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
1:00 am, February 2, 2020 Technical Issues
EA_Cade replied to Game crashes all the time
Hi @kisifi,Is the game crashing after you score from a cross by chance? We're tracking an issue with this at the moment. -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Game crash after scoring a header
Hi @M1cho_R1zo,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Game closes after match
Hi @ic0nicttv,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA_Cade
3:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to Game Crashing Upon Startup
Hi @DCValour00,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
8:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Future star Daniel James isn’t working
Hi @razanufc,Are you scoring twice with James? We're not tracking an issue with this Objective at the moment. -EA_Cade
5:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to Futchamps disconnect
Hi @xXMOZZAXx0,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
7:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to Futchampions rewards are missing.
Hey all, I'm showing that they went out about 45 minutes after this post was made. -EA Cade View in thread
2:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to Fut team
Hi @vladtheladdd,When did you start playing FUT in FIFA 20? I believe you had to connect to FUT inside FIFA 20 before January 1st to have your club name and established date transfer over. ..
5:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Fut connect do not Work
Hi @naak2424,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
8:30 pm, December 11, 2019 Technical Issues
EA_Cade replied to Fut champs wins
Hi @beesben,I'm showing you're correctly on 13 wins. If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replaye..
4:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champs not showing correct wins
@yoshiwara_club Thanks, I've pulled your FUT data on my side and everything matches up with 11 wins with 20 games played. It sounds like this was just a disconnected gameplay session. ..
7:30 am, June 8, 2020 Technical Issues
EA_Cade replied to Fut champs hasnt worked this week
Hi @Ljlgooner,I'm showing that you redeemed access during last weekends FUT Champions and played no games. Please remember that there is a 24 hour grace period once the competition starts to redeem ac..
4:30 pm, June 26, 2020 Technical Issues
EA_Cade replied to Fut champs disconnect
Hi @downtown023,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to Fut champs
Hi @Ceeezzzzz,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
3:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to Fut champ disconnected
Hi @Bustyballers,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut Champs Rewards
Hi @Trfddseddsddfgh,Sorry for the delay, those go out Thursdays at 0800 UTC. -EA_Cade View in thread
9:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Fut Champs Lost Connection
Hi @llmikadoll,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to Fut 20 players are getting tired early
Hi @mtylmz12,Are you using the Overload Ball Side tactic? -EA Cade
9:30 pm, April 7, 2020 Technical Issues
EA_Cade replied to Fut 20 draft issue
Hi @kielyons85,This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA Cade
9:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Fur champs
@nathaniel122222 Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let ..
11:30 am, December 6, 2019 Technical Issues
EA_Cade replied to From Last month gameplay changed suddenly
Hi @CRAZYPUPU,Deleting the squad update file in Customise - Profile - Delete fromt eh main menu of FIFA should resolve the Shape Shifters issue. Can you get me a picture of the Xbox Network screen sh..
7:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to Freeze of game and disconnect
Hi @MercyfullManfred,There was no outage on our side during the time of your posting. Are you still seeing issues connecting now? -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Franchise ban for nothing
Hi @sadalczyk,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
3:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Fifa20 transfer ban my account
Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
8:00 pm, November 27, 2019 Technical Issues
EA_Cade replied to Fifa20 pro clubs
Hi @Vaniajason,Is this happening every time? Have you tried changing your kit/boots? -EA Cade
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to Fifa20 on my Switch cannot login to EA servers
Hi @raisedfenix,Not seeing any outages, are you still seeing this issue? -EA_Cade
9:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Fifa problems
Hi @athman_2408,Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career save file. Then let me know if this persists? ..
9:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Fifa points
Hi @Boski_L1,Hello! You'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter for this one.We can't assist with this type of issue via AHQ. ..
6:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to Fifa online issues
Hi @gizacfc,Were they goals from crosses by chance? -EA Cade
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to Fifa fut 20
Hi @miss_potter90,FUT Champions rewards go out on Thursday at 0800 UTC. -EA_Cade View in thread
6:00 pm, January 7, 2020 Technical Issues
