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EA_Arrenai replied to FIFA 20 freeze
Thanks for the reply, @torres199835. Let's see if we can track this down. Would you mind trying some troubleshooting? Please check to make sure your PS4's system software is ..
11:30 pm, November 11, 2019 Technical Issues
EA_Arrenai replied to FIFA 20 Commentary Languages
Hey there, @kingeste. While Spanish (Spain) and Italian language packs aren't available in the North American region, I'll be sure to pass your feedback along to the team. Thanks for reach..
7:00 am, January 1, 2020 Technical Issues
EA_Andy replied to Why we can't change our club name in FUT ?! on October 1, 2019 1:54PM
Reyhz wrote: » @EA_Andy Thank you for your reply ! When could we expect an improvement on this? Do you think the team can help us? Thank you in advance Dates and times aren't something I can pr..
12:00 pm, November 5, 2019 Ultimate Team General Discussion
EA_Andy replied to Why we can't change our club name in FUT ?! on October 1, 2019 12:49PM
PegLeg wrote: » @EA_Andy another fix to add to the ever growing list Not strictly a fix on this occasion - the name can be changed through an objective., I do get however that last year there wer..
12:00 pm, November 5, 2019 Ultimate Team General Discussion
EA_Andy replied to This game is dead from monday to thursday. Please do something about it. on November 7, 2019 11:50AM
Out of interest what's wrong with friendlies as a more casual way to play? What makes tournaments better?
12:00 pm, November 7, 2019 Ultimate Team General Discussion
EA_Andy replied to Game Crashing without Error
@felipe_jrf871 @ZeSolenya @NariManutd - If you're getting a crash without error could you send me an msinfo file from your computer via DM? Here's how to gather one ..
7:00 am, November 28, 2019 Technical Issues
EA_Andy replied to FUT 20 Your account doesn't have a fut club
Hey all, We're looking into this. I'd first check you're definitely using the correct EA Account login in details. Sometimes these can be different to the email/password you use for your..
10:00 pm, November 14, 2019 Technical Issues
EA_Andy replied to Cannot bid on the WebApp
Hi @x_cryo_75x If you haven't received a ban message then this should be temporary. They don't usually last more than 24 hours but it depends how many bids/buyouts you've been..
7:00 pm, April 7, 2020 Technical Issues
EA_Aljo replied to why cant I play online friendlies using mobile hotspot in my PS4?
Hi there, @FaTDeViL07. A mobile hotspot really isn't a good connection. Is it possible to use a wired connection instead?
6:30 pm, April 7, 2020 Technical Issues
EA_Aljo replied to no opponent found fifa 20 co op seasons
Hi there, @KhetanLala. I'll try to help with this. First, what system are you playing on?
5:00 pm, June 24, 2020 Technical Issues
EA_Aljo replied to iulhhihb
Hi there, @jevgcagl. I'm really sorry for the frustration with this! Possibly, rebuilding the database and restoring the licenses will help. Try following the steps here for rebuilding the..
4:30 pm, April 3, 2020 Technical Issues
EA_Aljo replied to i cant play in ultimate team ,it says you need a age restriction
Hi there, @Andreichirachina. Can you get me a screenshot of the message you're seeing? Thank you.
5:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to how does the investigation team take regarding ac hack and fut market ban?
Hi there, @stagiermerlin90. ToS investigations can take several days. You're always welcome to contact support and have them check for an update as well.
9:30 pm, June 25, 2020 Technical Issues
EA_Aljo replied to fut points not added and customer service always no room available
Hi there, @Zuma192. Do you have a Twitter account? If so, try contacting @EAHelp. They can look into this for you. Thanks!
5:30 pm, April 14, 2020 Technical Issues
EA_Aljo replied to fifa 18 ultimate team log in problem
Hi there, @hartscape1, This is something a live support advisor can help with. Try opening a case here: http://bit.ly/EA_Contact_Us. You can also reach out to @EAHelp on Twitter ..
5:30 pm, December 10, 2019 Technical Issues
EA_Aljo replied to disconnecting from ultimate team
Hi there, @korenjoe. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..
6:30 pm, June 30, 2020 Technical Issues
EA_Aljo replied to disconnect
Hi there, @paulmaci. I'll try to help find out why you keep disconnecting from matches. First, are you on a wired or wireless connection?
7:00 pm, April 6, 2020 Technical Issues
EA_Aljo replied to connection to your
Hi there, @ahmedhere321. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
8:30 pm, March 16, 2020 Technical Issues
EA_Aljo replied to cant login fifa 20 ultimate team wrong email on the login verification
Hi there, @niveadart. If you don't have access to the email on your account, you'll need to go through the account recovery process. More information on that can be found here: https:..
6:30 pm, April 6, 2020 Technical Issues
EA_Aljo replied to bought a player ultimate team isnt showing the player
Hi there, @Ademide47. Normally you can exit out of FUT and load back in to get the player to show up. If that doesn't work, try hard restarting your console. If you're still missing the pl..
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to blocked market
Hi there, @captainn128. For help with banned accounts, please see the following article. Thanks!
7:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to banned from the transfer market. incorrectly
Hi there, @calvinhoder. For help with banned accounts, please see this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts. Thanks!
4:00 pm, April 3, 2020 Technical Issues
EA_Aljo replied to about lag delay and slow gameplay
@Thetefo I'm not seeing any noticeable delay. Possibly, alternate DNS servers will help. Please follow the instructions here. If you don't see a difference, try the Google DNS server..
12:00 pm, June 7, 2020 Technical Issues
EA_Aljo replied to Zero points in Squad Battles
Hi there, @pascalonegames. This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can fin..
7:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to You need to sort your servers out
Hello, @Bigtree2016. I'll try to help find out what's going on with all the lag you're experiencing. First, I'd like you to power cycle your equipment with the following steps: unplug..
5:30 pm, February 3, 2020 Technical Issues
EA_Aljo replied to Wrongfully Transfer Banned!!!
Hi there, @Momo_Salah11tots. For help with banned accounts, please see the following article. Thanks!
7:00 pm, June 5, 2020 Technical Issues
EA_Aljo replied to Why it’s Disconnecting when I am playing rivals match at the mid of the game
Hi there, @aseelyako. Let's see if we can get these disconnects to stop occurring. First, are you on a wired or wireless connection? Also, what system are you playing on? Has it bee..
3:00 pm, June 26, 2020 Technical Issues
EA_Aljo replied to We are sorry but there has Been a problem connecting to FIFA 20 ultimate team
Hi there, @Cibulovykral. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..
7:30 pm, January 13, 2020 Technical Issues
EA_Aljo replied to Voucher Code Fifa 20 redeemed
Hi there, @petrovicn98. What system did you get the code for and where did you get the code from? Thanks!
4:30 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Van dijk missing
Hi there, @MarcdeWit1983. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Th..
3:00 pm, March 24, 2020 Technical Issues
EA_Aljo replied to Unable to connect to EA Servers at this time
Hi there, @Pro_Gamer_Akram. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let th..
5:00 pm, June 25, 2020 Technical Issues
EA_Aljo replied to Unable to connect fifa 20
Hi there, @trickymb. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..
6:00 pm, April 6, 2020 Technical Issues
EA_Aljo replied to Ultimate Friendlies Error
Hello, @Player_cho9ahm1. UPnP is something that should be enabled. This helps manage the devices connected to your network. Usually, when you can't play online friendlies it means your NAT..
5:30 pm, March 26, 2020 Technical Issues
EA_Aljo replied to TransferMarket web app
Hi there, @Ramiro32cabj. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing ..
5:00 pm, February 25, 2020 Technical Issues
EA_Aljo replied to Transfer market not granted
Hello, @jason2053. If you're seeing a message that says to keep playing, that's what you need to do. Just keep at it and eventually it will unlock. Make sure you're fully completing games ..
9:00 pm, January 6, 2020 Technical Issues
EA_Aljo replied to Transfer market locked on web app after playing 40 games
Hi there, @OnikFUT. Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing each ..
10:00 pm, July 2, 2020 Technical Issues
EA_Aljo replied to Transfer market error
Hi there, @duday82. Have you also tried moving them using your console instead of the app?
9:00 pm, February 3, 2020 Technical Issues
EA_Aljo replied to Trace report etc..
@BenGrigg5 Can you run the UOTrace again, but this time use the utility we provide here: http://bit.ly/ConnectivityBTS? The one you provided looks like there's a problem with the sec..
8:30 pm, December 16, 2019 Technical Issues
EA_Aljo replied to Technical i
Hi there, @sifunr1. I'll try to help with this. What happens when you try to connect to FUT?
3:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Summer Heat Objectives not completing for Mendy and Fernandes.
Hi there, @k3at1n. I'll try to help figure out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on?
7:00 pm, June 27, 2020 Technical Issues
EA_Aljo replied to Still banned on FIFA, no answer from EA or TOS Team
Hello, @iBruuuH. When did you submit the dispute? It can take several days to get a response.
10:30 pm, January 6, 2020 Technical Issues
EA_Aljo replied to Squad battles
Hi there, @AWILKINS2011. Did this just recently start happening or have you always had a problem with disconnecting from matches? Also, are you on a wired or wireless connection?
6:30 pm, January 27, 2020 Technical Issues
EA_Aljo replied to Slow, delayed, laggy gameplay.
Hi there, @oaaron8. Let's see if we can find out why you keep lagging. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO..
6:30 pm, April 20, 2020 Technical Issues
EA_Aljo replied to Slow slower slowesr
Hi there, @marino973. What system are you playing on? Also, are you on a wired or wireless connection?
6:30 pm, February 6, 2020 Technical Issues
EA_Aljo replied to Server disconnects after every FUT champions game
Hi there, @3badee10 Are you also disconnecting in other modes or does this only happen during FUT Champions matches?
10:00 pm, June 30, 2020 Technical Issues
EA_Aljo replied to Serevers and connection are trash
Hi there, @dracksd. I'm sorry for all the frustration. Can you give me some more details? Are you lagging and/or disconnecting a lot? If so, I'd be happy to go through some troubleshooting..
7:00 pm, March 9, 2020 Technical Issues
EA_Aljo replied to SBC submit = game crashes
Hi there, @bejdynand0. I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router a..
6:30 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Rivals disconnection!!
Hi there, @Mimipearce84. I'll try to help figure out why you're disconnecting. How often is that happening? Also, are you on a wired or wireless connection? Thanks!
6:30 pm, June 17, 2020 Technical Issues
EA_Aljo replied to Retrieving the traded player
Hello, @harunss88. I'm very sorry, but we're not able to return players that were submitted into an SBC by mistake. Please make sure you're submitting items that you are ok with permanentl..
4:00 pm, June 19, 2020 Technical Issues
EA_Aljo replied to Required previlage
Hi there, @Ash19971114. This message can occur when either you don't have a current Xbox Live Gold subscription or you've had a communications ban from Microsoft. Can you check both of tho..
5:30 pm, March 6, 2020 Technical Issues
