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EA_Cade replied to Disconnected from a match when I had already won
Hi @Gallagher893,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Disconnected from FCH
Hi @ERNESToo007,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
10:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Disconnected from EA servers 3 times in a row while playing weekend league
Hi @samwalker101851 @quankhuc99 If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's repla..
6:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to Disconnected from 2 draft finals and can’t get hold of an ea advisor
Hi @910599,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. ..
5:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Disconnected for the EA severs
Hi @Greenlay1996,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
7:30 pm, June 10, 2020 Technical Issues
EA_Cade replied to Disconnected at the end of every game and getting a loss
Hi @corsamayorr,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
10:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to Disconnected at end of FUT champs match
Hi @LiamJehu21,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Disconnect in Fut champs
Hi @Orange1245,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
9:30 pm, June 19, 2020 Technical Issues
EA_Cade replied to Disconnect from Opponent
Hi @rubinjeremy,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
8:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Disconnect 4 times whilst winning
Hi @johngilborson,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This pro..
6:30 pm, June 8, 2020 Technical Issues
EA_Cade replied to Disconections from Fut Champs games
Hi @cachorro80,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
10:00 pm, June 19, 2020 Technical Issues
EA_Cade replied to Disable account and no answer from EA help team
Hi @7dreadful7,Your case was escalated up for review by the Terms of Service team. They'll email you once they complete their investigation into this. -EA Cade
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Did not receive TOTSSF Ultimate pack from SBC
Hi @Klawdx,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Device suspended
Hi @rawazyku, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Deleted club fifa 20
Hi @Emperador-Aoi,We can restore your deleted club in certain instances - Please reach out on Twitter here @EAHelp so we can take a look. -EA Cade
7:00 pm, June 8, 2020 Technical Issues
EA_Cade replied to Defense stuck laterally
Hi @Ahoyskin,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Daily objectives
Hi @Felix95s04,You'll need to do this in the Online Friendlies. Not Couch Play. -EA_Cade
11:00 pm, January 15, 2020 Technical Issues
EA_Cade replied to DNF modifier for nothing
Hi @Pandorox12,If you're the one taking the DNF, your opponent wasn't the one who DC'd. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.c..
10:00 pm, July 1, 2020 Technical Issues
EA_Cade replied to DNF incorrect after I win
Hi @Jani-Adames,If your game session is interrupted you won't earn any progress for Objectives you may have completed during that session.Can you try these steps http://bit.ly/ConnectivityBTS please a..
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to DNF after Opponent quit in Weekend League and game froze
Hi @arhturwoodhouse,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
3:30 pm, December 7, 2019 Technical Issues
EA_Cade replied to DISCONNECTED AFTER DRAFT ENDS
Hi @MagicDom,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player..
6:30 am, November 24, 2019 Technical Issues
EA_Cade replied to DC while winning in rivals
Hi @sciren,Sorry to hear it, what system is this happening on? -EA Cade
2:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to Copa libertadores - saving crashes the game
Hi @Zlatan1101,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
5:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Coonection failure
Hi @Cherichi18,That would indicate a blocker on your ISP side, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade
5:00 pm, April 16, 2020 Technical Issues
EA_Cade replied to Controller triangle and square not working when playing online
Hi @dstaar75,Is this happening on PS4 or PC with a PS4 controller? -EA Cade
7:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Constantly kicked out of server mid game
Hi @leeakoinhull,Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type please so we can take a closer look at this? -EA Cade
6:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to Constantly disconnecting since the game launched!
Hi @shaheen756,Sorry for the delay! The issue that troubles me on your pathping and traceroute is that your speed is fine throughout, you just reach a point where you can just no longer connect to us...
5:30 pm, November 11, 2019 Technical Issues
EA_Cade replied to Constant speed up lag in every single game
Hi @JoshEll2002,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by D..
5:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Connection issues in Coop season
Hi @Alattiyat,Sorry to hear it, what system is this happening on? -EA Cade
7:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Connection in fut champions
Hi @edu-vas7,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Connecting to EA Servers
Hi @kanabardev,What system is this happening on? -EA Cade
3:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Completed two objectives and never received rewards
Hi @emilioernestog,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Companion problem
Hiya @luky2310 Are you logging in with the same information you see here? -EA_Cade
5:30 pm, January 24, 2020 Technical Issues
EA_Cade replied to Companion login issue
Hi @sdcavalentine,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
6:30 pm, June 30, 2020 Technical Issues
EA_Cade replied to Companion app selected wrong player in transferlist
Hi @13bradster,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 am, November 11, 2019 Technical Issues
EA_Cade replied to Companion app really laggy
Hi @Enzy786,Are you on IOS by chance? This is being looked into at the moment for the latest IOS update. -EA Cade
6:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Companion app not working
Hi @Chizzeboy,What happens when you try to sell them? -EA_Cade
7:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Colour Blind and Ref's kit.
Hi @Snoopgeorgio,Sorry to hear it. The Bob Marley kit, Ramadan kit and the No Room for Racism kit are all being looked into at the moment for this reason. -EA Cade
3:00 pm, June 11, 2020 Technical Issues
EA_Cade replied to Coins not added
Hi @maomar711,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Coins are hacked
Hi @joepiert,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Coin rules
Hi @hedayatiorm, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
2:30 pm, January 4, 2020 Technical Issues
EA_Cade replied to Claimed packs disappeared
Hi @gondanieldegal,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to Cheaters in FIFA
Hi @EpicOlimpo,You can report suspected cheaters via the steps here: http://bit.ly/EAReportPlayer -EA Cade
2:30 pm, June 11, 2020 Technical Issues
EA_Cade replied to Career mode player characteristics missing
Hi @amgooner,I've merged your threads together for ease of access. Thanks for reporting this, I'll see that it gets to the right teams for investigation. -EA_Cade
2:30 pm, February 22, 2020 Technical Issues
EA_Cade replied to Career mode bug
Hi @Anna123Cutie,This issue should be resolved as of Title Update 5, are you using a save file that was created pre-patch? We cannot modify your career mode saves retroactively on our side. ..
5:30 pm, December 5, 2019 Technical Issues
EA_Cade replied to Captcha Not Loading
Hey all, Can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way?Once you connect via a hot spot you should be able to get back in via your usual connection..
3:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Can’t see the position of a player in a pack.
Hi @Husnabaset100,What platform are you playing FIFA on? This sounds like something you would need to adjust in the system settings. -EA_Cade
2:30 pm, December 6, 2019 Technical Issues
EA_Cade replied to Can’t return player to club or quick sell
Hi @sk8death27,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Can’t play online!
Hi @CasperJones89,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..
7:00 pm, February 4, 2020 Technical Issues
EA_Cade replied to Can’t login to Ea Servers login verification wrong email
@abcbdg29287cio Are you logging in with the information seen here? -EA_Cade
3:00 pm, March 21, 2020 Technical Issues
