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EA_Cade replied to When will my headliner mertens get his updgrade?
Hi @Felix_86_Scorpio,The FIFA team are aware and working on this now. I expect this upgrade will happen alongside the new TOTW. -EA Cade
9:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to When i try to start fifa 20 onnoc after recent update, i
Hi @malviyapraneet,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
2:00 pm, June 10, 2020 Technical Issues
EA_Cade replied to What's is the solution of block transfer in fifa 20
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I..
10:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to What is this? SOMEONE PLEASE HELP 😭😭
Hi @Jneff5,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
11:00 pm, November 26, 2019 Technical Issues
EA_Cade replied to What is reaolved
Hi @aboibrahim0,According to that message, this ban will not carry over to FIFA 21 as it only applies to the current game. -EA Cade
7:00 pm, June 18, 2020 Technical Issues
EA_Cade replied to Weekly objective
Hi @esso7,Try holding the L1/LB button and pass to a player, then shoot.The ball does not have to be passed back, and the player you passed to should shoot immediately to score and progress the object..
8:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to Weekend rewards
Hi @joemou11,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, February 6, 2020 Technical Issues
EA_Cade replied to Weekend League Win was not counted
Hi @Curiousrobertlol,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Weekend League Disconnections
Hi @PazCorp,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process i..
4:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Week 2 silver
Hi @gbuenomendonca,The featured battle is the Featured Squad not the TOTW challenge. This weeks is the Fernando Palomo squad. -EA_Cade
10:00 pm, November 27, 2019 Technical Issues
EA_Cade replied to Web App
Hiya @DYPOTATOE Are you signing in with the account information seen here? -EA Cade
5:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to We were unable to get your latest saved data
Hi @msd86,Sorry for the delay, is this still happening? -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to We are sorry but there has been an error connecting to FIFA 20 ultimate team
Hi @rpanukas,Sorry for the delay, is this still happening? -EA_Cade
3:30 pm, January 9, 2020 Technical Issues
EA_Cade replied to Waiting on player
Hi @placidrooster,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade
6:00 pm, June 8, 2020 Technical Issues
EA_Cade replied to WORST ONLINE GAMING EXPERIENCE EVER
@Xtreme_Enigmaa16 We're currently tracking an issue with Telecom if that's your ISP. If not, I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://hel..
6:00 pm, March 29, 2020 Technical Issues
EA_Cade replied to WL reward
Hi @Makaay087Hun,Weekend League rewards are sent out at 0800 UTC the Thursday after the competition ends. -EA Cade View in thread ..
7:30 pm, April 8, 2020 Technical Issues
EA_Cade replied to WHAT IS GOING ON!!!
Hi @MattyDev89,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
3:30 pm, June 9, 2020 Technical Issues
EA_Cade replied to WEEKEND LEAGUE
Hi @abbott964,Sorry for the delay, that's a visual issue only. You'll be qualified for the currently active league. -EA Cade
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to Volta is not working.
Hey all, This should be resolved now and was related to matchmaking being disabled for an issue last night. -EA Cade View in thread ..
2:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Ur joking right?
Hi @Josh273165,If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, June 20, 2020 Technical Issues
EA_Cade replied to Unresponsive play
Hi @nathanswinny,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
3:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to Unlinking ea from gamertag
Hi @Goingbridge56,You would only get that message if you're trying to use a gamertag that was on the Xbox already, you'll need to create your own gamertag and EA account to bypass this. We cannot gran..
6:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Unfair match ups
Hi @azizgkay2,In Division Rivals you're matched on location and Division, the content of your team is not factored into the matchmaking process at this time. -EA_Cade
4:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Unfair Matchmaking
Hi @ozerg5,Matchmaking never looks at your OVR, only your location and division. You're jumping in at the tail end of the game's content cycle while other players have been collecting high rated items..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Unable to sell players on Console, Web App and Companion App
Hi @iNeverLOSE_HOV,What happens when you try to sell a player? Are you getting an error message of some kind? -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Unable to search and connect with friends
Hi @ayniabDan,Apologies, I don't have a Switch with me at the moment to test this but have you tried adding your son as a friend on your profile page on the Switch already? -E..
3:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Unable to link ea with twitch
Hi @chokos1926,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
6:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to Unable to connect to ea servers from iran
Hi @bangspacebang,In compliance with US embargoes and sanctions laws, Origin is not available in Cuba, Iran, North Korea, Sudan, Syria and Ukraine (Crimea region). -EA_Cade ..
8:00 pm, March 7, 2020 Technical Issues
EA_Cade replied to Unable to connect to ea servers at this time
Hey all, Where exactly are you located? We're having similar reports of connectivity issues on Spectrum ISP at the moment. -EA_Cade
10:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to Unable to connect to EA servers
Hi @VerruckterHund,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let..
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Unable to connect ea servers
Hi @booodlaaaj,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Unable to connect FUT20 - Origin Account expired
Hi @kenclickrich,Looks like you were playing on an Origin Access membership which expired yesterday, you would need to resubscribe to continue playing. -EA_Cade ..
6:30 pm, January 4, 2020 Technical Issues
EA_Cade replied to Unable to complete the basic sbc due to it keep crashing
Hi @NICKRTGD,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this per..
6:30 pm, April 18, 2020 Technical Issues
EA_Cade replied to Unable to buy fut points most of the time
Hi @erlenror,Do you ever get an error message that the content may no longer be for sale as well? -EA_Cade
10:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Unable to Conner to EA servers
Hi @M-Millionth,Try again now please. -EA_Cade
10:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to UnTradeable TOTW Sbc
Hi @SnowKiller267,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
11:00 pm, November 14, 2019 Technical Issues
EA_Cade replied to Ultimate team log in
Hi @omarfehr,Sorry to hear it. What system is this happening on? -EA Cade
9:00 pm, April 28, 2020 Technical Issues
EA_Cade replied to Ultimate team error :(
Hi @yuvalt1000,Not showing anything wrong with your account, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
6:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Ultimate team access error
Hi @Gunneirsta,I'm not showing anything blocking you on our side, is this still happening? -EA Cade
6:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to Ultimate team
Hi @xxielliottixx,Give it a shot now please. This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA_Cade
10:00 pm, January 30, 2020 Technical Issues
EA_Cade replied to Ultimate Team random transfer selling
Hi @Redevil19ftw,For account security issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AH..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Ultimate Team is completely broken because of cheaters.We paying money for what?
Hi @47rising,If you suspect someone is cheating, please report it accordingly. We have no way to action or investigate someone over Answers HQ. -EA Cade
4:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Ultimate Team Season Rewards - preview stadium themes before claiming?!
Hi @SumFiiin,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
4:00 pm, November 23, 2019 Technical Issues
EA_Cade replied to Ultimate Pack
Hi @finnjkeeffe,Sorry for the confusion. The 83+ indicator ≠ 84 and up, it means 83 and up. -EA_Cade
11:00 pm, January 9, 2020 Technical Issues
EA_Cade replied to Trouble with Bruno Fernandes rewards
Hi @correalopera,This has been sent up to the FIFA team for investigation. -EA Cade
4:30 pm, June 26, 2020 Technical Issues
EA_Cade replied to Trouble conect my son to fut
Hi @missshealy,What exactly is happening when he tries to connect to FUT? -EA_Cade
3:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Tried deleting cache files to fix a white screen, but ended up with no games.
Hi @phagma,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
5:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Transfermarket connection failure
Hi @cheesehead0708,That sounds like an anti-bot detection, you'll want to ease up on the transfer market for a while and it should fall off. This is an automated process, nothing we can do here to rem..
6:00 pm, December 13, 2019 Technical Issues
EA_Cade replied to Transfer market ban
Hi @Josh273165,Did you follow the steps at http://bit.ly/ContactAccountDisputes already? -EA Cade
4:00 pm, June 20, 2020 Technical Issues
EA_Cade replied to Transfer ban
Hi @bheiiii,That would indicate that you won't be able to use the transfer market again until FIFA 21. -EA_Cade
5:00 pm, December 4, 2019 Technical Issues
