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EA_Cade replied to Can’t connect to ultimate team PC since yesterday
Hi @Dardiii_ACM, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. -EA_Cade View in thread ..
6:00 pm, January 2, 2020 Technical Issues

EA_Cade replied to Can’t connect to server
@jowanlouie1977 Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..
4:30 pm, April 5, 2020 Technical Issues

EA_Cade replied to Can’t connect to Fifa 20 ultimate team
Hi @jamiego26,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FUT ..
10:00 pm, April 28, 2020 Technical Issues

EA_Cade replied to Can’t connect EA fifa 20 to switch
Hi @charob1111,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
6:30 pm, June 30, 2020 Technical Issues

EA_Cade replied to Can’t buy Fifa Points
Hi @ArhturWoodhouse,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then le..
3:00 pm, February 27, 2020 Technical Issues

EA_Cade replied to Can’t Find My Packs FIFA 20
Hi @Johnwesleyjdub,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, April 21, 2020 Technical Issues

EA_Cade replied to Cant verify my fifa 20 ea account on xbox one to connect to online servers
Hi @oAviii,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make ..
7:00 pm, April 18, 2020 Technical Issues

EA_Cade replied to Cant sell my coutinho even though i own him and hes tradeble
Hi @Pcffc83,You disconnected from your last game, that locks your players until you reconnect on the console. Once you reconnect you can sell him as normal. -EA Cade
9:00 pm, April 18, 2020 Technical Issues

EA_Cade replied to Cant login
Hi @shaky0000,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nbs..
9:00 pm, April 8, 2020 Technical Issues

EA_Cade replied to Cant finish an Sbc cause he doenst load the change
Hi @Sinned-040,Sorry for the delay, when that occurs it usually means you need to connect on your console as the game was closed unexpectedly then you should be able to use the companion app again. ..
11:00 pm, December 3, 2019 Technical Issues

EA_Cade replied to Cant find my fut players in club
Hi @Sondren1123,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, April 9, 2020 Technical Issues

EA_Cade replied to Cant enter fut and seasons
@Sportingxyz Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
9:30 pm, December 18, 2019 Technical Issues

EA_Cade replied to Cant connect to server
Hi @leroy-est,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
10:00 pm, January 16, 2020 Technical Issues

EA_Cade replied to Cant connect to online fifa
Hi @DaDabbingDino,Is the account that cannot connect of age and linked to an EA Account? You can follow these steps http://bit.ly/LinkingConsole to link up your accounts. -EA ..
7:00 pm, April 1, 2020 Technical Issues

EA_Cade replied to Cant connect to ea servers
Hi @fasheeg,Are you being prompted to login or verify your account at this point? -EA_Cade
10:30 pm, December 4, 2019 Technical Issues

EA_Cade replied to Cannot connect to servers and when I do on the rare occasion I get 800+ ping to
Hi @ZzSam98zZ,Sorry to hear it. What system are you playing on? -EA Cade
3:00 pm, April 1, 2020 Technical Issues

EA_Cade replied to Cannot connect to EA Server for FIFA20 but can play online for other games on PS
Hi @kutchika,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
6:30 pm, March 12, 2020 Technical Issues

EA_Cade replied to Cannot Post On The Forum
Hi @Fresh_SkillzY,Sorry to hear it, can you give it a shot again please and let us know if you can post there now? -EA_Cade
3:30 pm, December 4, 2019 Technical Issues

EA_Cade replied to Can`t launch my brand new FIFA 20
Hi @Axs1471Sxa3191,FIFA 20 doesn't come in a 6 DVD package, can you show me a picture of what you purchased? -EA Cade
2:30 pm, April 16, 2020 Technical Issues

EA_Cade replied to Can't register for the weekend league
Hi @Diamovski,Odd, can you try on the web/companion app? -EA Cade
4:00 pm, March 27, 2020 Technical Issues

EA_Cade replied to Can't put players on auction (ultimate team)
Hi @bovernaut,Are the players untradeable by chance? -EA Cade
9:00 pm, April 4, 2020 Technical Issues

EA_Cade replied to Can't play to the game on PC
Hi @dimdihadi,Sounds like the game is still installing. Can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
8:00 pm, March 10, 2020 Technical Issues

EA_Cade replied to Can't login to EA servers
Hi @auzieebaba, @danedrums,Sorry for the delay. Are you still seeing this issue? -EA Cade
7:00 pm, June 17, 2020 Technical Issues

EA_Cade replied to Can't contact ea support
Hi @cewee19,I would recommend reaching out via Twitter at @EAHelp with your case number so they can check the status of this for you. -EA_Cade ..
4:00 pm, March 17, 2020 Technical Issues

EA_Cade replied to Can't connect to ultimate team since start off the game launch
Hi @pdreede111,Sorry for the delay, are you still seeing this activity now? -EA_Cade
2:30 am, November 11, 2019 Technical Issues

EA_Cade replied to Can't connect to the ea servers
Hi @grenadz32,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
3:30 pm, January 3, 2020 Technical Issues

EA_Cade replied to Can't connect to ea server after updating PS4 version 7.50
Hi @naveed007777,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
2:30 pm, April 16, 2020 Technical Issues

EA_Cade replied to Can't connect to EA servers on FIFA20 - PS4
Hi @TheRonny93,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. M..
9:00 pm, April 24, 2020 Technical Issues

EA_Cade replied to Can't connect companion app to my game (switch)
Hi @hugelaar,The Switch version of FIFA 20 does not have access to the Web or Companion apps at this time. -EA Cade
9:30 pm, April 25, 2020 Technical Issues

EA_Cade replied to Can't connect Nintendo Switch
@TheCantillons You're most likely already linked up in that case - the only other step I have is to hold the power button down on the Switch for 15 seconds to clear the system cache and then try reco..
10:00 pm, January 11, 2020 Technical Issues

EA_Cade replied to Can't complete FUT Friendlies objective
Hi @MEIKLE3,That's odd, can you get us a video of this by any chance so I can get this looked at? -EA Cade
6:30 pm, April 22, 2020 Technical Issues

EA_Cade replied to Can't buy players on Fifa 20 Ultimate Team market
Hi @pedrootacuara,What happens when you try to bid/buy on the market? -EA Cade
5:30 pm, April 4, 2020 Technical Issues

EA_Cade replied to Can't Play Friendly with My Friends
Hi @19gg03,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to y..
9:00 pm, April 21, 2020 Technical Issues

EA_Cade replied to Can I play with my xbox one ultimate team on PC
Hi @saintfc2003,That's correct, your team is locked to the platform it was created on. -EA Cade
4:30 pm, June 4, 2020 Technical Issues

EA_Cade replied to CHAMPIONS LEAGUE DISAPPEARED AFTER GROUP TOURNAMENT
Hi @lumastro,That's odd. And you've started a new career mode since Title Update 4? -EA_Cade
2:30 pm, January 29, 2020 Technical Issues

EA_Cade replied to CAPTCHA server error FIFA 20
Hi @valter-ruben,What system is this happening on? -EA Cade
6:30 pm, April 3, 2020 Technical Issues

EA_Cade replied to Button delay
Hi @uberhull,Sorry to hear it. What system are you playing on? -EA Cade
7:30 pm, April 25, 2020 Technical Issues

EA_Cade replied to Bug xp season
Hi @ZamGiu87,XP doesn't increase from playing games, but from completing objectives in them. -EA_Cade
3:30 pm, January 29, 2020 Technical Issues

EA_Cade replied to Bug In loading screen training player - Carreer Fifa
@maslox31 Sorry to hear that, what platform is this happening on? -EA_Cade
7:30 am, February 29, 2020 Technical Issues

EA_Cade replied to Brightness
Hi @Avitbulitay1982,Check your Accessibility settings on the main menu of FIFA 20, looks like you may have one of the colorblind options enabled. -EA Cade
2:30 pm, April 30, 2020 Technical Issues

EA_Cade replied to Bought fifa 20 ultimate edition and havent receive my packs or any content with
Hi @rvnbeni18,I'm showing that you opened them each week between 9/23 and 12/09. They went out at the same time as weekly packs from Squad Battles if that helps jog your memory. ..
10:00 pm, April 8, 2020 Technical Issues

EA_Cade replied to Bought a player
Hi @MWiggy93,Showing he's in your unassigned pile at the moment. -EA Cade
7:00 pm, July 2, 2020 Technical Issues

EA_Cade replied to Blocked account
Hi @KolegaMacieJ55,The email you received has the correct information. -EA Cade
8:00 pm, April 17, 2020 Technical Issues

EA_Cade replied to Big problem
Hi @d7oomdh2121,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, April 7, 2020 Technical Issues

EA_Cade replied to Bellarabi challenge not workinf
Hi @Gunnerpack,If your game session is interrupted you won't progress any challenges you may have completed in that game session. -EA Cade
5:30 pm, April 3, 2020 Technical Issues

EA_Cade replied to Been relegated without reason
Hi @gogoasa3,You've only played 8 games, I don't think you were in Division 4 mate. -EA_Cade
9:30 pm, February 20, 2020 Technical Issues

EA_Cade replied to Banned on Fifa
Hi @Awsomefalls567,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
4:00 pm, June 9, 2020 Technical Issues

EA_Cade replied to Banned from transfer market after account got hacked
Hi @yakaka, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
4:30 pm, December 28, 2019 Technical Issues

EA_Cade replied to Banned for nothing !!! (Case 61529373)
Hi @rossonerox21,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
7:00 pm, June 17, 2020 Technical Issues

EA_Cade replied to Banned for club name
Hi @Drew_Smith34, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
3:30 pm, January 9, 2020 Technical Issues