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EA_Cade replied to FUT Weekend
Hi @Blixten0408,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to FUT WEB APP
Hiya, @TamirEilon2828 Are you logging in with the same information seen here in game? -EA Cade
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to FUT Rivals
@michoarse @theagency405 Thanks for taking the time to provide us with your feedback. While this is a tough issue to tackle, I'll see that your concerns are given to the teams who can addre..
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to FUT Founder but Club Vanished moving to FIFA 20
Hi @KingKab20,Your FUT club only had three games played on it for FIFA 19, that's why you didn't get returning user rewards or your EST date carried over. -EA_Cade ..
8:30 pm, November 17, 2019 Technical Issues
EA_Cade replied to FUT DRAFT ONLINE ERROR
Hi @Bandi_Wayne,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other pla..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to FUT DISCONNECTION ISSUES
Hi @pellinski,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other playe..
10:30 pm, December 3, 2019 Technical Issues
EA_Cade replied to FUT Companion Update: Transfer Market Not Working
Hi @djgroves3,Can you try these steps please http://bit.ly/IOS_TS and let me know if the error persists? -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to FUT Champs reg
Hi @DAVE-HUNTER-88,I'm showing you redeemed access Saturday and played no games during the Weekend League. -EA Cade View in thread ..
9:00 pm, April 24, 2020 Technical Issues
EA_Cade replied to FUT Champs Opponent Quit but I get Loss
Hi @MrGrandCru,That would indicate that you were the party that dropped connection. If your game session is interrupted the game will determine based on several factors whether the game is recorded as..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to FUT Champs Disconnect during win
Hi @Ghostbeezy,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to FUT Champs
Hi @itsgreig123,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to FUT Champions game not updated
Hi @simonexxx288xxx,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to FUT Champions - wins not given
Hi @chocolatetruffle,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This ..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to FUT Champion server issues
Hi @mhines17, @dunna888,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/..
7:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to FUT Challenges
Hi @TobyIrving68,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade View in thread
5:30 pm, April 28, 2020 Technical Issues
EA_Cade replied to FUT CHAMPIONS REWARDS
Hi @FIDODIDOkhl,Showing you collected them 2 minutes after this post. -EA Cade
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to FUT CHAMPIONS DISCONNECT AND NOT COUNT THE MATCH
Hi @PRESTIGIOUS94,That would indicate that you were the party that disconnected I'm afraid. Can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? ..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to FUT CARRYOVER ISSUE
Hi @dvmarutyan,The issue here is that you've not played any FUT matches on FIFA 19, you had to have played a certain number of matches on FIFA 19 to have the club information transfer over to 20. ..
9:00 pm, March 20, 2020 Technical Issues
EA_Cade replied to FUT 20 web app
Hi @xxBELIKEALEXxx,It looks like you're logging in on the wrong account, if you're logging in with the same information as you are here - there is nothing on this account. See the post here for more i..
10:30 pm, December 17, 2019 Technical Issues
EA_Cade replied to FUT 20 in China
Hi @InsPirE0605,FIFA 20 was not released in China, in China we offer the FIFA Online series. -EA Cade
9:00 pm, April 18, 2020 Technical Issues
EA_Cade replied to FUT 20 disconnect since>2 days
Hi @dvfataleden,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? -EA Cade
3:00 pm, April 22, 2020 Technical Issues
EA_Cade replied to FUT 20 cannot connect
Hi @sameermalikshaik,Sorry for the delay, is this still happening? -EA Cade
3:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to FUT 20 account hacked and stolen
Hi @LThalassites,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to FIWC
Hi @sa3d-75,Sorry to hear it, do you recall when you achieved this? -EA_Cade
3:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to FIFA20 not responding to control settings
Hi @AMANIAF36,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, January 15, 2020 Technical Issues
EA_Cade replied to FIFA20 keep crashing since new update
Hi @SCA_packmanch,Are you scoring from a cross when this happens by chance? We're tracking an issue with that at the moment. -EA Cade
3:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to FIFA20 Crash PC
Hi @xhxwright,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
2:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to FIFA20 :Can't play with a friend online we both have PS4 pro :(
Hi @Lugstar1,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to FIFA ultimate transfer
Hi @AlexKraven89,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to FIFA download bug
Hi @GerakisRz3,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, April 2, 2020 Technical Issues
EA_Cade replied to FIFA Freezing during offline & Online gameplay. Fix needed.
Hi @Bolty3108,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZ..
8:30 pm, April 24, 2020 Technical Issues
EA_Cade replied to FIFA DID NOT GIVE MY PACKS
Hi @FB1907KAAN1998,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to FIFA 20-Crashing (online matches)
Hi @BrianTeam44,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
7:00 pm, March 6, 2020 Technical Issues
EA_Cade replied to FIFA 20 wont let me invite a friend to game, option is shaded out?
Hi @cdcjunior,What system is this happening on and where are you inviting them from? -EA Cade
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to FIFA 20 will only download 20%
Hi @sormon,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
4:00 pm, April 29, 2020 Technical Issues
EA_Cade replied to FIFA 20 unable to connect to EA servers
Hi @minikpasa,Can you provide some further information for me, what system are you playing on and what are you doing when you're getting that error message? -EA Cade
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to FIFA 20 keep connecting to ea server (PS4)
Hi @reyng02332,Can you try changing your console DNS to the Google or OpenDNS/connecting via hot spot please? Sounds like you aren't able to accept the EULA and TOS agreements for some reason which is..
5:30 pm, March 7, 2020 Technical Issues
EA_Cade replied to FIFA 20 is loading forever in the first loading screen (PC)
Hi @b1xcky_12,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to FIFA 20 in PS2 does not connect to EA Servers
Hi @rollin1985,Can you try connecting via a hotspot by chance? It sounds like something is blocking you where the EA TOS would normally pop up, connecting via a hot spot or a different ISP has resolve..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to FIFA 20 graphics issues
Hi @HR1993O,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
3:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to FIFA 20 freezes ingame
@Tommeke10111996 Hiya, I'm not seeing any similar reports of this a the moment. Can you get us a video of this happening by chance? -EA Cade
12:00 pm, April 5, 2020 Technical Issues
EA_Cade replied to FIFA 20 for PC Stuck in Pre-match training
Hi @CSmitty1919,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_ClearAlso, have you tried repairing the game by right clicking it in the Origi..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to FIFA 20 doesn't go FullScreen // Borderless Windowed mode stutters
Hi @obzenmc,That's odd, have you tried a clean boot http://bit.ly/Clean_Boot to see if the game launches in full screen after? -EA Cade
9:30 am, April 6, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashes when creating a new manager career
Hi @rsh5637,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashes on checking connection screen in PC
Hi @anonymous_ash,Gotcha, and you've tried repairing the game by right clicking it in the Origin library and selecting the Repair option already? Can you try these steps please and let me know if they..
10:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashes before any match after the update
Hi @lenekk69,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
6:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 crashed after update
Hi @AnS2294,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
8:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to FIFA 20 crash on startup on PC with memory dump
Hi @stappek,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA Cade
7:30 pm, April 8, 2020 Technical Issues
EA_Cade replied to FIFA 20 account was banned for no reason. My account has nothing valuable, why?
Hi @qiruidai,Your account looks to be waiting on you to contact us so we can resecure it, it was only banned to protect it from the unauthorized users.Please reach out to an advisor here http://bit.ly..
6:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to FIFA 20 Voice chat
Hi @Jam1eY0ung,It used to be, but this was disabled in FIFA 18 I believe. -EA Cade
7:30 pm, April 25, 2020 Technical Issues
