Search
Search

EA_Cade replied to Im not getting my special edition packs
Hi @joshthewildly,Which edition do you have? The Ultimate and Champions edition packs have all been sent out at this time. -EA_Cade
3:00 pm, January 11, 2020 Technical Issues

EA_Cade replied to Icon swaps players .. SBC mistake ... just 1 player Extra
Hi @MOHA-_-BAARA,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
8:30 pm, March 11, 2020 Technical Issues

EA_Cade replied to Icon swaps online no progress
Hi @ashmanzting,Not tracking anything with this objective, can you show your squad please? -EA_Cade
2:30 pm, March 19, 2020 Technical Issues

EA_Cade replied to Icon swap
Hi @thom857g,Sorry, I'm not understanding your issue. Are you trying to swap the icon you received from the Prime Icon pack with a different one? -EA Cade
5:30 pm, April 28, 2020 Technical Issues

EA_Cade replied to I'm sure I finished in gold 3 fut champions but had silver 1 rewards
Hi @Topshot2013,I'm showing that you played 26 games and won 13 of them and received the correct rewards. -EA_Cade View in thread ..
8:30 pm, November 14, 2019 Technical Issues

EA_Cade replied to I'm getting disconnected all the time.
Hi @neonblackest,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade
5:00 pm, March 24, 2020 Technical Issues

EA_Cade replied to I won 9 matches on fut champion ana I didn't take my rewards
Hi @rinomoh,FUT Champions rewards go out at 0700 UTC on Thursday. -EA_Cade
6:30 pm, February 11, 2020 Technical Issues

EA_Cade replied to I still haven't received TOTY Ronaldo
Hi @bruno11_sb,Are you referring to the Loan item? That should have been given to you when you voted. -EA_Cade
6:00 pm, January 14, 2020 Technical Issues

EA_Cade replied to I sold Mbappe, Varane and Lewandowski and got no coins in return.
Hi @Ziadisdaman10,Please reach out to us via Twitter at @EAHelp so we can gather some information from you on this to get this resolved. Unfortunately I cannot assist with this over Answers HQ. ..
7:30 pm, February 13, 2020 Technical Issues

EA_Cade replied to I received wrong version of player.
Hi @BeaucoupIII,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 22, 2020 Technical Issues

EA_Cade replied to I qualified for WL last Friday, but it doesn't show that I have.
Hi @mouzymkd,I'm showing that you redeemed access to FUT Champions last weekend but played no games. -EA Cade
7:00 pm, June 18, 2020 Technical Issues

EA_Cade replied to I played WL and still didint received my rewards. What do i do ?
Hi @trueatomic12345,Rewards are given out on Thursday at 0700 UTC. -EA_Cade View in thread
3:00 pm, March 11, 2020 Technical Issues

EA_Cade replied to I lost my ultimate team
Hi @jgn001,You'll need to contact again, if chat is closed at the moment you may have more luck on Twitter at @EAHelp. -EA Cade
10:00 pm, April 29, 2020 Technical Issues

EA_Cade replied to I lost my players in FIFA 20 Ultimate team !!!
Hi @azghhjjhhdss,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, March 13, 2020 Technical Issues

EA_Cade replied to I lost my coins and my starting eleven in FIFA 20
Hi @paboreal30,I'm showing that your case is with the Terms of Service team currently, they will reach out to you as soon as they complete their investigation. -EA Cade
4:30 pm, April 10, 2020 Technical Issues

EA_Cade replied to I lost my coins Andy my starting eleven
Hi @Giorgosira1,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:30 pm, April 25, 2020 Technical Issues

EA_Cade replied to I lost my coins (around 35k)
Hi @achiegopnik,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:00 pm, April 7, 2020 Technical Issues

EA_Cade replied to I lost alot of coins and skill points
Hi @saifyasser111,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..
7:30 pm, June 8, 2020 Technical Issues

EA_Cade replied to I lost SIF Coutinho
Hi @Othmanalrawiwhy,I'm showing that he was quicksold, please reach out to an advisor here http://bit.ly/EA_Contact_Us so we can take a look into your options. -EA_Cade ..
4:30 pm, December 28, 2019 Technical Issues

EA_Cade replied to I keep disconnecting from servers mid match in draft, im also using points!!!!!
Hi @LeagueofTurtles,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other..
8:30 pm, February 19, 2020 Technical Issues

EA_Cade replied to I keep disconnecting from ea
Hi @yooolloooooooooo,Sorry for the delay, is this still happening? -EA_Cade
5:00 pm, February 11, 2020 Technical Issues

EA_Cade replied to I have problems with tots martine
Hi @Stockstaartje,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, June 17, 2020 Technical Issues

EA_Cade replied to I have downloaded fifa 20 on ps4. Game installing is stuck at 19%
Hi @wild369spider,Sorry to hear it, is this still happening? -EA Cade
6:00 pm, April 3, 2020 Technical Issues

EA_Cade replied to I have 0 friends on my list cant play
Hi @puppet4950,Not much we can do if you haven't got any friends online at the moment, you can always play a random friendly. -EA Cade V..
9:00 pm, April 24, 2020 Technical Issues

EA_Cade replied to I got banned for no reason, just bought the game and got banned.
Hi @44ghepard,I'm showing that you reached out to the Terms of Service team today, you'll need to wait for them to respond to your email to proceed with this investigation. -E..
4:00 pm, April 10, 2020 Technical Issues

EA_Cade replied to I don’t have schmicel icon swap why plz fix it
Hi @fsej1402,Schmeichal was included in a previous Icon Swap, he has been removed from this one as such. -EA_Cade
5:00 pm, March 17, 2020 Technical Issues

EA_Cade replied to I dont receive coins or points after playing any type og matches..
Hi @DanmarkLaursen,That's no good, are you completing the matches or are you getting disconnected? -EA Cade
9:30 pm, April 3, 2020 Technical Issues

EA_Cade replied to I disconnect after i win the matches
Hi @Notaplayer79,Sorry to hear it, what system are you playing on? -EA Cade
7:00 pm, April 18, 2020 Technical Issues

EA_Cade replied to I didnt get any of my fut champs rewards
Hi @amrbarca32004,They go out Thursdays at 0800 UTC. -EA Cade
5:30 pm, June 8, 2020 Technical Issues

EA_Cade replied to I didn't receive my division rivals rewards
Hi @pepe1366,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:30 pm, March 6, 2020 Technical Issues

EA_Cade replied to I did not receive my WL rewards but i received my rivals
Hi @gedda2424,Hello! If you're still missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:00 pm, January 23, 2020 Technical Issues

EA_Cade replied to I did not receive all 12 packs included in my FIFA 20 champions edition
Hiya @imaansmailbox Those packs have all been sent out now, we have more details on this over here. -EA_Cade
7:30 pm, February 4, 2020 Technical Issues

EA_Cade replied to I can’t select manager in FUT Draft
Hi @Gimbownik69,Hiya! For this issue you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance.Looks like we're going to need to reset your draft. ..
9:30 pm, April 24, 2020 Technical Issues

EA_Cade replied to I can’t play squad battles
Hi @themegachris16,Apologies for the delay! This issue was resolved shortly after your post. -EA_Cade View in thread
6:00 pm, February 11, 2020 Technical Issues

EA_Cade replied to I can’t log into the fifa 20 companion app
Hi @keithbyrne2015,Sorry for the delay, is this still happening? -EA Cade
5:00 pm, April 15, 2020 Technical Issues

EA_Cade replied to I can’t log into Fifa 20 ultimate team
Hi @gianni728,Give it a shot now please. -EA_Cade
4:30 pm, January 14, 2020 Technical Issues

EA_Cade replied to I can’t connect to ea servers or load into ultimate tesm
Hi @123456kian,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..
5:30 pm, April 3, 2020 Technical Issues

EA_Cade replied to I can’t buy anybody or sell and wasn’t given a warning
Hi @yttggffddfvvb,What platform is this happening on? -EA Cade
2:30 am, June 2, 2020 Technical Issues

EA_Cade replied to I cant find opponents on fifa20 pc FUT?
Hi @EslamOnFire,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
9:00 pm, April 24, 2020 Technical Issues

EA_Cade replied to I cant connect to ea survers
Hi @jkeane54321,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me..
2:30 pm, April 16, 2020 Technical Issues

EA_Cade replied to I can't update to version 1.10
Hi @Berejay,Strange, can you try these steps http://bit.ly/PS4Safe_Mode and select Rebuild Database and let me know if this persists? -EA Cade
4:30 pm, April 10, 2020 Technical Issues

EA_Cade replied to I can't start a new uefa champions league tournament
Hi @konpan123,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete the save from there? -EA Cade
9:00 pm, April 24, 2020 Technical Issues

EA_Cade replied to I can't login into my old ea account
Hi @captainsb9000,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...
10:00 pm, April 7, 2020 Technical Issues

EA_Cade replied to I can't log into my EA account that's linked with my xbox account on FIFA.
Hi @Lexyre,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make ..
10:00 pm, April 1, 2020 Technical Issues

EA_Cade replied to I can't connect to friend, Squad battles and Rivals works good
Hi @PluntoTheGreat,That usually indicates that one of you is on IPv6, it doesn't connect to IPv4 connections. I would recommend looking into that first. -EA_Cade
3:00 pm, January 4, 2020 Technical Issues

EA_Cade replied to I can play FIFA 20
Hi @Stan_1207_NL,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade
2:30 pm, April 30, 2020 Technical Issues

EA_Cade replied to I can not start fifa
Hi @Fraudini-5,Odd, can you try fully powercycling the console by holding the power button on the console for 12 seconds and let me know if that resolves it? -EA_Cade
6:30 pm, March 4, 2020 Technical Issues

EA_Cade replied to I can not connect to ea servers on fifa 20
@JohnTerryslip69 You will need an active PlayStation Plus membership to connect to FUT. -EA Cade
6:30 pm, June 27, 2020 Technical Issues

EA_Cade replied to I am wabt mt clad fifa 20 Ultimit
Hi @Thethif7803,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, March 6, 2020 Technical Issues

EA_Cade replied to I am still getting disconnected at end of match
Hi @flyalbert,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
5:30 pm, April 4, 2020 Technical Issues