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EA_Cade replied to Im not getting my special edition packs

Hi @joshthewildly,Which edition do you have? The Ultimate and Champions edition packs have all been sent out at this time. -EA_Cade

3:00 pm, January 11, 2020 Technical Issues

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EA_Cade replied to Icon swaps players .. SBC mistake ... just 1 player Extra

Hi @MOHA-_-BAARA,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread

8:30 pm, March 11, 2020 Technical Issues

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EA_Cade replied to Icon swaps online no progress

Hi @ashmanzting,Not tracking anything with this objective, can you show your squad please? -EA_Cade

2:30 pm, March 19, 2020 Technical Issues

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EA_Cade replied to Icon swap

Hi @thom857g,Sorry, I'm not understanding your issue. Are you trying to swap the icon you received from the Prime Icon pack with a different one? -EA Cade

5:30 pm, April 28, 2020 Technical Issues

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EA_Cade replied to I'm sure I finished in gold 3 fut champions but had silver 1 rewards

Hi @Topshot2013,I'm showing that you played 26 games and won 13 of them and received the correct rewards. -EA_Cade View in thread ..

8:30 pm, November 14, 2019 Technical Issues

T1Q72
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EA_Cade replied to I'm getting disconnected all the time.

Hi @neonblackest,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA_Cade

5:00 pm, March 24, 2020 Technical Issues

hsrTB
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EA_Cade replied to I won 9 matches on fut champion ana I didn't take my rewards

Hi @rinomoh,FUT Champions rewards go out at 0700 UTC on Thursday. -EA_Cade

6:30 pm, February 11, 2020 Technical Issues

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EA_Cade replied to I still haven't received TOTY Ronaldo

Hi @bruno11_sb,Are you referring to the Loan item? That should have been given to you when you voted. -EA_Cade

6:00 pm, January 14, 2020 Technical Issues

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EA_Cade replied to I sold Mbappe, Varane and Lewandowski and got no coins in return.

Hi @Ziadisdaman10,Please reach out to us via Twitter at @EAHelp so we can gather some information from you on this to get this resolved. Unfortunately I cannot assist with this over Answers HQ. ..

7:30 pm, February 13, 2020 Technical Issues

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EA_Cade replied to I received wrong version of player.

Hi @BeaucoupIII,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:30 pm, April 22, 2020 Technical Issues

ug9Go
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EA_Cade replied to I qualified for WL last Friday, but it doesn't show that I have.

Hi @mouzymkd,I'm showing that you redeemed access to FUT Champions last weekend but played no games. -EA Cade

7:00 pm, June 18, 2020 Technical Issues

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EA_Cade replied to I played WL and still didint received my rewards. What do i do ?

Hi @trueatomic12345,Rewards are given out on Thursday at 0700 UTC. -EA_Cade View in thread

3:00 pm, March 11, 2020 Technical Issues

FGRPM
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EA_Cade replied to I lost my ultimate team

Hi @jgn001,You'll need to contact again, if chat is closed at the moment you may have more luck on Twitter at @EAHelp. -EA Cade

10:00 pm, April 29, 2020 Technical Issues

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EA_Cade replied to I lost my players in FIFA 20 Ultimate team !!!

Hi @azghhjjhhdss,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:00 pm, March 13, 2020 Technical Issues

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EA_Cade replied to I lost my coins and my starting eleven in FIFA 20

Hi @paboreal30,I'm showing that your case is with the Terms of Service team currently, they will reach out to you as soon as they complete their investigation. -EA Cade

4:30 pm, April 10, 2020 Technical Issues

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EA_Cade replied to I lost my coins Andy my starting eleven

Hi @Giorgosira1,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

8:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to I lost my coins (around 35k)

Hi @achiegopnik,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

9:00 pm, April 7, 2020 Technical Issues

ch79m
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EA_Cade replied to I lost alot of coins and skill points

Hi @saifyasser111,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..

7:30 pm, June 8, 2020 Technical Issues

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EA_Cade replied to I lost SIF Coutinho

Hi @Othmanalrawiwhy,I'm showing that he was quicksold, please reach out to an advisor here http://bit.ly/EA_Contact_Us so we can take a look into your options. -EA_Cade ..

4:30 pm, December 28, 2019 Technical Issues

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EA_Cade replied to I keep disconnecting from servers mid match in draft, im also using points!!!!!

Hi @LeagueofTurtles,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other..

8:30 pm, February 19, 2020 Technical Issues

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EA_Cade replied to I keep disconnecting from ea

Hi @yooolloooooooooo,Sorry for the delay, is this still happening? -EA_Cade

5:00 pm, February 11, 2020 Technical Issues

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EA_Cade replied to I have problems with tots martine

Hi @Stockstaartje,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to I have downloaded fifa 20 on ps4. Game installing is stuck at 19%

Hi @wild369spider,Sorry to hear it, is this still happening? -EA Cade

6:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to I have 0 friends on my list cant play

Hi @puppet4950,Not much we can do if you haven't got any friends online at the moment, you can always play a random friendly. -EA Cade V..

9:00 pm, April 24, 2020 Technical Issues

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EA_Cade replied to I got banned for no reason, just bought the game and got banned.

Hi @44ghepard,I'm showing that you reached out to the Terms of Service team today, you'll need to wait for them to respond to your email to proceed with this investigation. -E..

4:00 pm, April 10, 2020 Technical Issues

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EA_Cade replied to I don’t have schmicel icon swap why plz fix it

Hi @fsej1402,Schmeichal was included in a previous Icon Swap, he has been removed from this one as such. -EA_Cade

5:00 pm, March 17, 2020 Technical Issues

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EA_Cade replied to I dont receive coins or points after playing any type og matches..

Hi @DanmarkLaursen,That's no good, are you completing the matches or are you getting disconnected? -EA Cade

9:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to I disconnect after i win the matches

Hi @Notaplayer79,Sorry to hear it, what system are you playing on? -EA Cade

7:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to I didnt get any of my fut champs rewards

Hi @amrbarca32004,They go out Thursdays at 0800 UTC. -EA Cade

5:30 pm, June 8, 2020 Technical Issues

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EA_Cade replied to I didn't receive my division rivals rewards

Hi @pepe1366,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

10:30 pm, March 6, 2020 Technical Issues

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EA_Cade replied to I did not receive my WL rewards but i received my rivals

Hi @gedda2424,Hello! If you're still missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

4:00 pm, January 23, 2020 Technical Issues

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EA_Cade replied to I did not receive all 12 packs included in my FIFA 20 champions edition

Hiya @imaansmailbox    Those packs have all been sent out now, we have more details on this over here.  -EA_Cade

7:30 pm, February 4, 2020 Technical Issues

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EA_Cade replied to I can’t select manager in FUT Draft

Hi @Gimbownik69,Hiya! For this issue you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance.Looks like we're going to need to reset your draft. ..

9:30 pm, April 24, 2020 Technical Issues

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EA_Cade replied to I can’t play squad battles

Hi @themegachris16,Apologies for the delay! This issue was resolved shortly after your post. -EA_Cade View in thread

6:00 pm, February 11, 2020 Technical Issues

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EA_Cade replied to I can’t log into the fifa 20 companion app

Hi @keithbyrne2015,Sorry for the delay, is this still happening? -EA Cade

5:00 pm, April 15, 2020 Technical Issues

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EA_Cade replied to I can’t log into Fifa 20 ultimate team

Hi @gianni728,Give it a shot now please. -EA_Cade

4:30 pm, January 14, 2020 Technical Issues

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EA_Cade replied to I can’t connect to ea servers or load into ultimate tesm

Hi @123456kian,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

5:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to I can’t buy anybody or sell and wasn’t given a warning

Hi @yttggffddfvvb,What platform is this happening on? -EA Cade

2:30 am, June 2, 2020 Technical Issues

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EA_Cade replied to I cant find opponents on fifa20 pc FUT?

Hi @EslamOnFire,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..

9:00 pm, April 24, 2020 Technical Issues

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EA_Cade replied to I cant connect to ea survers

Hi @jkeane54321,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me..

2:30 pm, April 16, 2020 Technical Issues

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EA_Cade replied to I can't update to version 1.10

Hi @Berejay,Strange, can you try these steps http://bit.ly/PS4Safe_Mode and select Rebuild Database and let me know if this persists? -EA Cade

4:30 pm, April 10, 2020 Technical Issues

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EA_Cade replied to I can't start a new uefa champions league tournament

Hi @konpan123,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete the save from there? -EA Cade

9:00 pm, April 24, 2020 Technical Issues

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EA_Cade replied to I can't login into my old ea account

Hi @captainsb9000,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ...

10:00 pm, April 7, 2020 Technical Issues

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EA_Cade replied to I can't log into my EA account that's linked with my xbox account on FIFA.

Hi @Lexyre,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make ..

10:00 pm, April 1, 2020 Technical Issues

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EA_Cade replied to I can't connect to friend, Squad battles and Rivals works good

Hi @PluntoTheGreat,That usually indicates that one of you is on IPv6, it doesn't connect to IPv4 connections. I would recommend looking into that first. -EA_Cade

3:00 pm, January 4, 2020 Technical Issues

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EA_Cade replied to I can play FIFA 20

Hi @Stan_1207_NL,Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo -EA Cade

2:30 pm, April 30, 2020 Technical Issues

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EA_Cade replied to I can not start fifa

Hi @Fraudini-5,Odd, can you try fully powercycling the console by holding the power button on the console for 12 seconds and let me know if that resolves it? -EA_Cade

6:30 pm, March 4, 2020 Technical Issues

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EA_Cade replied to I can not connect to ea servers on fifa 20

@JohnTerryslip69 You will need an active PlayStation Plus membership to connect to FUT. -EA Cade

6:30 pm, June 27, 2020 Technical Issues

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EA_Cade replied to I am wabt mt clad fifa 20 Ultimit

Hi @Thethif7803,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:00 pm, March 6, 2020 Technical Issues

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EA_Cade replied to I am still getting disconnected at end of match

Hi @flyalbert,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..

5:30 pm, April 4, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.