FIFA 20

EA_Darko replied to A question about EA Servers - Middle East on

Hey @ArturNik17 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ It'll ta..

2:03 am, November 11, 2019 Technical Issues

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EA_Darko replied to A question about EA Servers - Middle East

Hey @ArturNik17 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ It'll ta..

3:30 pm, November 11, 2019 Technical Issues

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EA_Darko replied to 8 Days later and still havent got my players back

Hey @zRensen17 we are unable to assist with account-based issues on AHQ so the best thing to do is to speak with one of our phone or chat support advisers who will be able to advis..

4:30 pm, November 13, 2019 Technical Issues

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EA_Darko replied to 500 Games - Transfer market locked

Hey @oR1337xX and @Haitianuno to open the transfer market you will need to keep playing and exploring all aspects of FUT. It is not possible for anyone to open the transfer market ..

4:30 pm, November 13, 2019 Technical Issues

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EA_Darko replied to 2200 fifa points not showing

Hey @Subin5550 if you are missing content then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. It's best ..

4:30 pm, January 21, 2020 Technical Issues

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EA_Darko replied to 1 Commentator voice is distraught

Hey @foadi69 I've not noticed any issues with the sound of the commentary. Would you be able to grab m ea video to demonstrate the issue as you are hearing it? Darko

1:30 pm, December 12, 2019 Technical Issues

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EA_Darko replied to *SL_MoreThanOneDevicePopup

Hey @Agnemyr91 are you playing on PS4 by any chance? If so can you go ahead and remove your PSN Gamertag from the console and then re-add it again and try launching the game to see if..

4:30 pm, December 24, 2019 Technical Issues

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EA_Darko replied to "This item cannot be listed for transfer because there was an error"

Hey @Daved_Madriz you should be able to fix this by logging back into your console.When you last finished playing on your console did you exit out of FIFA and then turn it off? Darko

4:30 pm, January 21, 2020 Technical Issues

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EA_Charlie replied to [PC] game crashes when lauching FIFA 20

Moved from French forums. * Je ne réponds pas aux messages privés *Answer HQ est avant tout un forum dédié à l'entraide entre joueurs.Vous avez trouvé la solution ..

10:00 am, January 30, 2020 Technical Issues

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EA_Cath replied to Won a draft match 5/0 then while going back to menu, game says i disconnected

Hi @CBCB_dRk,I have moved your post from the French board to the English one so you can get a response. Si un membre vous a aidé, n'hésitez pas à lui donner de l'expérienc..

6:00 pm, April 21, 2020 Technical Issues

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EA_Cade replied to 充值未到账

At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I will ..

2:30 pm, February 1, 2020 Technical Issues

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EA_Cade replied to لياقه

At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I will ..

7:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to الرد للضروره لحل مشكله

At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I..

8:00 pm, June 17, 2020 Technical Issues

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EA_Cade replied to استرجاع نقاط فيفا 20 ستور امريكي

At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I..

3:30 pm, May 2, 2020 Technical Issues

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EA_Cade replied to xp after play squad battles not adding to season progress....ps4

Hi @iaMGingerfindsun,This year you only gain XP from completing objectives, not from playing matches. -EA Cade

3:30 pm, April 15, 2020 Technical Issues

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EA_Cade replied to xbox one controller not working on fifa 20

Hi @haiiiiiiikal,You should be able to play without issue on PC without x360ce. Have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? ..

3:00 pm, January 4, 2020 Technical Issues

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EA_Cade replied to why fifa is quitting suddenly while playing

Hi @vadakumba,Can you give any further information? Is this happening after you score from a cross for instance? -EA Cade

6:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to why are the ea servers always going down every 3 days

Hi @bozoman134,Are you having trouble connecting currently? There was a spike in traffic about 30 minutes ago but I'm not showing an outage. -EA_Cade

7:00 pm, March 6, 2020 Technical Issues

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EA_Cade replied to why am i not able to find any opponent on Fut Champions weekend league

Hi @sebascalde,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

7:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to what can we do to take the pack from twitch?

Hi @nikospiazas,Instructions for claiming the pack can be found here: https://twitch.amazon.com/prime/loot/fifa20 -EA Cade

5:00 pm, April 16, 2020 Technical Issues

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EA_Cade replied to weekend league robbed my points but didnt let me in

Hi @mars10x,Your transcript was removed as it contained account security information. Your account redeemed access to the Weekend League that began on December 6th and played 2 games, you have not red..

5:30 pm, December 14, 2019 Technical Issues

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EA_Cade replied to week 1 silver objectives

Hi @basse5,Sorry to hear it, is this still happening? -EA_Cade

3:00 pm, December 21, 2019 Technical Issues

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EA_Cade replied to we are sorry but there has been an error connecting to fifa 20 ultimate team

Hi @calvinli9461,Not showing any issues at the time you posted on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..

8:30 pm, November 14, 2019 Technical Issues

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EA_Cade replied to visuals problem

Hi @AAYKing,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade

7:30 pm, April 25, 2020 Technical Issues

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EA_Cade replied to unable to login as teen account

Hi @chrisphinton,Hey there, can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade

8:30 pm, April 24, 2020 Technical Issues

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EA_Cade replied to unable to connect to EA server

@r3137 In compliance with US embargoes and sanctions laws, Origin is not available in Cuba, Iran, North Korea, Syria and Ukraine (Crimea region). -EA_Cade ..

11:30 am, January 7, 2020 Technical Issues

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EA_Cade replied to ultimate team connection lost !!!!

Hi @Axeger_85,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..

6:00 pm, March 10, 2020 Technical Issues

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EA_Cade replied to transfer marker doesn't work on the mobile app

Hi @denbleeke,You should be good to go on the apps now. Are you still unable to trade? -EA_Cade

11:00 pm, December 26, 2019 Technical Issues

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EA_Cade replied to trade ban

Hi @RadhaKrishna108,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade

2:30 pm, April 16, 2020 Technical Issues

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EA_Cade replied to too many computers have accessed this accounts version of displayname fifa 2020

Hi @adigame123g,That would indicate that you've logged in from several devices in the last 24 hours. You'll need to wait 24 hours to continue using that account. -EA Cade ..

7:00 pm, April 25, 2020 Technical Issues

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EA_Cade replied to there was an error accessing server data

Hi @dancebody0203,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if thi..

4:30 pm, April 10, 2020 Technical Issues

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EA_Cade replied to the game wont startup after recent update

Hi @saurs97,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade

5:00 pm, March 13, 2020 Technical Issues

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EA_Cade replied to the game quick sold a player that wasn't selected

Hi @Sallaco123,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:30 pm, November 22, 2019 Technical Issues

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EA_Cade replied to the connection to your opponent has been lost fifa 20 online friendlies

Hi @zSeeN9,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to y..

7:30 pm, June 4, 2020 Technical Issues

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EA_Cade replied to tell me why i live in asia but server is in uk us ....

Hi @Jasonbravo555,You're connecting to a server in the US for that test, that's not the server you play FIFA on. Can you show me the PS4 Network Connection screen with your Up/Down speeds and NAT type..

3:00 pm, May 1, 2020 Technical Issues

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EA_Cade replied to suspicious email

Hi @Seishin101,If the email came from either an @EA.com or e.EA.com address, it's from us. Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist ..

4:00 pm, March 13, 2020 Technical Issues

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EA_Cade replied to super speed lag ps4

Hi @gilmalaguetas,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by..

11:00 pm, November 19, 2019 Technical Issues

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EA_Cade replied to still no support options

Hi @IronCharlstar,You may have better luck reaching out to our Twitter support team at @EAHelp, you can also try changing your location on the help site to the US and then refreshing the help site. ..

5:00 pm, April 30, 2020 Technical Issues

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EA_Cade replied to squads aren't saving

Hi @dougieboiiii,Did you disconnect from your last game on the console? -EA Cade

3:00 pm, May 2, 2020 Technical Issues

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EA_Cade replied to squad battles fifa 20

Hi @Seekwithdave,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..

3:30 pm, April 9, 2020 Technical Issues

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EA_Cade replied to skill moves and weak foot traits showing 0 on web app

Hi @footie-god7,Can you ensure you don't have an update on the App? This was supposed to be resolved earlier today. -EA_Cade

7:00 pm, December 13, 2019 Technical Issues

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EA_Cade replied to screen showing appear to be damage and cannot be used

Hi @Ruiz020609,Can you press cancel on that screen? You should be able to load the game still. -EA Cade

3:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to retrieve account information

Hi @NoMercy-0881, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

7:00 pm, January 9, 2020 Technical Issues

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EA_Cade replied to really wonder .. who has built this system ? Origin Account Problem!!!!!

Hi @bysayk0,The only way to recover an account to which you don't have access to the email address of is detailed below. Again, these are the only steps you can currently take to recover an account. 1..

7:00 pm, June 11, 2020 Technical Issues

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