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EA_Aljo replied to Uncontrollable

Hi there, @bigGucciso5a300.   It's possible this is connection related. We should go through some troubleshooting. First, are you on a wired or wireless connection?

6:30 pm, March 30, 2020 Technical Issues

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EA_Aljo replied to Unable to play/complete fut champs fixtures

Hi there, @jamez7784.   Was this just happening this last weekend or do you disconnect/lag more frequently? Also, do you play on a wired or wireless connection? Thanks!

6:30 pm, March 2, 2020 Technical Issues

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EA_Aljo replied to Unable to connect to the servers FIFA

Hi there, @Lucawarren3.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..

3:30 pm, March 18, 2020 Technical Issues

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EA_Aljo replied to Unable to connect fifa 20

Hi there, @trickymb.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come..

6:00 pm, April 6, 2020 Technical Issues

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EA_Aljo replied to Unable to Connect to EA Server

Hi there, @AllyAlberto    What system are you playing on? We'll go through some troubleshooting. Thanks!

9:00 pm, December 30, 2019 Technical Issues

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EA_Aljo replied to Ultimate Friendlies Error

Hello, @Player_cho9ahm1.   UPnP is something that should be enabled. This helps manage the devices connected to your network. Usually, when you can't play online friendlies it means your NAT..

5:30 pm, March 26, 2020 Technical Issues

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EA_Aljo replied to Transfer market error

Hi there, @duday82.   Have you also tried moving them using your console instead of the app?

9:00 pm, February 3, 2020 Technical Issues

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EA_Aljo replied to This is seriously broken

Hi there, @kamalwolz.   I'm really sorry for all the frustration. If you're experiencing lag and disconnects, we can go through some troubleshooting to see if there are any issues. First, ar..

5:30 pm, March 9, 2020 Technical Issues

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EA_Aljo replied to There was an error communicating with the Fifa ultimate team servers. Please try

Hi there, @valfranses.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..

6:00 pm, March 30, 2020 Technical Issues

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EA_Aljo replied to Terrible game play

Hello, @dazzlerc85    Can you give us some more details? Also, if possible, some video would really help. It's hard to understand exactly what the issue is. Thanks!

3:00 pm, February 7, 2020 Technical Issues

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EA_Aljo replied to Stupid sbc

Hi there, @Nicomunozzz123.   If someone has compromised your account, please open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll try to help wi..

6:30 pm, February 18, 2020 Technical Issues

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EA_Aljo replied to Still can’t access Transfer Market on Companion App??

Hi there, @AndrewM1998.   Just keep playing and eventually the market will unlock. Make sure you are completing games and not quitting early. Those won't count. You also should try playing e..

8:00 pm, March 3, 2020 Technical Issues

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EA_Aljo replied to Still banned on FIFA, no answer from EA or TOS Team

Hello, @iBruuuH.   When did you submit the dispute? It can take several days to get a response.

10:30 pm, January 6, 2020 Technical Issues

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EA_Aljo replied to Still Banned On FIFA 20 - TOS TEAM

Hello, @iBruuuH.   When did you submit the dispute? It can take several days to get a response.

4:00 pm, January 7, 2020 Technical Issues

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EA_Aljo replied to Squad battle issues

@Goon_Squad_CE0    Hi there. This is an issue we're currently investigating, but we also may be able to resolve it. Let's go through some basic troubleshooting first. Has it been a whil..

6:30 pm, March 31, 2020 Technical Issues

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EA_Aljo replied to Slow gameplay

Hi there, @anasameen84.   Your trace mostly looks good. There's one server with a high ping time though so it would be good to run this again to see if you get the same results. Also, do you..

5:00 pm, March 2, 2020 Technical Issues

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EA_Aljo replied to Servers not letting me join game

Hi there, @highbury04.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..

4:00 pm, April 7, 2020 Technical Issues

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EA_Aljo replied to Serevers and connection are trash

Hi there, @dracksd.   I'm sorry for all the frustration. Can you give me some more details? Are you lagging and/or disconnecting a lot? If so, I'd be happy to go through some troubleshooting..

7:00 pm, March 9, 2020 Technical Issues

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EA_Aljo replied to Same problem

Hi there, @BOWD3N1991.   Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equi..

6:00 pm, February 24, 2020 Technical Issues

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EA_Aljo replied to Required previlage

Hi there, @Ash19971114.   This message can occur when either you don't have a current Xbox Live Gold subscription or you've had a communications ban from Microsoft. Can you check both of tho..

5:30 pm, March 6, 2020 Technical Issues

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EA_Aljo replied to Repeatedly disconnected during single player FUT draft

Hi there, @jacob_w4.   Is it only draft matches that you're disconnecting from or does it happen in other modes as well?

4:00 pm, March 31, 2020 Technical Issues

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EA_Aljo replied to Refund SBC?

Hi there, @wildwill037v2d.   We aren't able to return items that are submitted into SBCs. I'm very sorry   The best I can advise is that you password protect your account so others can'..

4:30 pm, March 31, 2020 Technical Issues

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EA_Aljo replied to Problem with servers

Hi there, @bq5oymrjs7zl.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them ..

4:00 pm, April 24, 2020 Technical Issues

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EA_Aljo replied to Pro clubs disconnection

Hi there, @DiegoGalimany.   Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug i..

6:00 pm, June 19, 2020 Technical Issues

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EA_Aljo replied to Preorder pack disappeared

Hello, @Chilla0401.   If you don't open your pack each week, it is forfeited and replaced on Monday with the next pack. You can read about this here: https://www.ea.com/games/fifa/fifa-..

6:30 pm, December 16, 2019 Technical Issues

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EA_Aljo replied to Premier League overlay

Hi there, @chrhau1991.   Does this overlay stay on for the entire match?

3:30 pm, March 10, 2020 Technical Issues

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EA_Aljo replied to Pre order packs

Hi there, @kiewilliams918.   The weekly packs only came with pre-order editions. When you upgrade after the game has released, you get all the packs at once.

5:00 pm, March 6, 2020 Technical Issues

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EA_Aljo replied to Player movement/control and unresponsive actions

Hi there, @ungrob.   What system are you playing on?

9:00 pm, December 30, 2019 Technical Issues

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EA_Aljo replied to Ping 8ms, download speed 100Mbps, upload 100Mbps, Fifa20: getting disconnected

Hi there, @passing_tact.   Let's see if we can find out why you keep disconnecting. First, are you on a wired or wireless connection? Also, what system are you playing on. Thanks!

4:30 pm, March 24, 2020 Technical Issues

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EA_Aljo replied to Packed player card disappeared from my team

Hi there, @basse5.   Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

5:30 pm, March 2, 2020 Technical Issues

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EA_Aljo replied to Pack luck

Hi there, @zirom8940.   You can see the pack probabilities in the store. That should help set your expectations with pack contents. Thanks!

9:00 pm, March 17, 2020 Technical Issues

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EA_Aljo replied to Opponent Quit, match lost and no objectives received

Hi there, @daze15.   I'm really sorry for the frustration! How frequently are you disconnecting from matches?

3:00 pm, March 10, 2020 Technical Issues

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EA_Aljo replied to Online friendlies.

Hi there, @osherangel2297.   Can you and your friend check the NAT setting in your console's network settings and let me know what it says? Thanks!

3:30 pm, March 27, 2020 Technical Issues

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EA_Aljo replied to Online friendlies PS4 does not work with 99% of friends. "Cannot connect"

Hi there, @CosmicQuasimodo.   Can you tell me what your NAT type is? It needs to be either Type 1 or Type 2. Also, make sure you enable UPnP. That manages multiple devices on your network. I..

4:00 pm, March 24, 2020 Technical Issues

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EA_Aljo replied to Online Friendly connection lost, Ps4

Hi there, @jerocarson .   You want to make sure you use either Type 1 or Type 2. Type 3 will restrict your NAT too much. Can you try changing it to Type 1 in your router and then power ..

5:30 pm, March 23, 2020 Technical Issues

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EA_Aljo replied to Not giving me my reward for completing it

Hi there, @theosoccer23.   This needs to be completed in Rivals. Are you playing that mode?

5:00 pm, April 2, 2020 Technical Issues

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EA_Aljo replied to No points given

Hi there, @Ryekurt,   This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can find more ..

3:30 pm, March 9, 2020 Technical Issues

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EA_Aljo replied to No longer have access to the email associated with EA Servers.

Hi there, @dryoo23.   I'm sorry you're having so much trouble with this. You can find the webform here: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account.   If ..

6:00 pm, March 17, 2020 Technical Issues

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EA_Aljo replied to New

Hello, @JonMaloney711.   If ToS doesn't lift the ban on your account after an investigation, it means they couldn't find enough evidence to do so. You're welcome to dispute that ban again. I..

10:00 pm, July 4, 2020 Technical Issues

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EA_Aljo replied to My squad battles keeps disconnecting when I'm winning

Hi there, @robwoo6.   Sorry to hear about the disconnects! I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes pl..

6:00 pm, March 2, 2020 Technical Issues

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EA_Aljo replied to My fut20 team is gone

Hi there, @robhodges.   Please open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

5:00 pm, March 3, 2020 Technical Issues

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EA_Aljo replied to My fut20 team got hacked and players are sold.

Hello, @SonicM07.   Please open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They can look into your hacked account. Thanks!

6:00 pm, December 18, 2019 Technical Issues

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EA_Aljo replied to Missing player error

Hi there, @baryfifa.   Try either contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. ..

10:00 pm, January 27, 2020 Technical Issues

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EA_Aljo replied to Missing FUT Champions rewards

Hi there, @mrsuave22    FUT Champions rewards are released at 8:00 UTC on Thursdays. If you're talking about missing the rewards from this last weekend, they won't be received until Thu..

7:30 pm, January 6, 2020 Technical Issues

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EA_Aljo replied to Menus - FUT

Hi there, @UKbealyUK.   I'm really sorry for all the frustration. We should see if we can find out why this is happening and potentially get it resolved. First, are you on a wired or wireles..

4:30 pm, March 23, 2020 Technical Issues

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EA_Aljo replied to Match Under Review?

Hi there, @Br1anCooke.   Normally you can just quit out of the match and view your record to see what the outcome was. How frequently are you disconnecting from matches?

5:00 pm, March 23, 2020 Technical Issues

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EA_Aljo replied to Lost points?!

Hi there, @brunorngomes.   This happens when you have played or skipped through your first 40 opponents. Once that happens, no points will be gained from Squad Battles matches. You can find ..

5:30 pm, March 23, 2020 Technical Issues

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EA_Aljo replied to Losing connection from EA servers with great network connection

Hi there, @chapstick87.   I'll try to find out why you keep lagging and disconnecting. It sounds like you've already gone through a lot of troubleshooting, but are you able to run a UO Trace..

5:00 pm, April 2, 2020 Technical Issues

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EA_Aljo replied to Lagging fifa

Hi there, @pmldias1.   Are you still experiencing lag in FIFA? If so, we'll go through some connection troubleshooting and see if we can find out why the lag is happening. Thanks!

7:00 pm, March 30, 2020 Technical Issues

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EA_Aljo replied to Lag in FIFA 20

Hi there, @WizardAK47.   I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them co..

6:00 pm, January 27, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.