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EA_Cade replied to Cant finish an Sbc cause he doenst load the change
Hi @Sinned-040,Sorry for the delay, when that occurs it usually means you need to connect on your console as the game was closed unexpectedly then you should be able to use the companion app again. ..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to Cant find my fut players in club
Hi @Sondren1123,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Cant connect...
Hi @FaMouSGaMinG-41,Try following the steps here https://help.ea.com/en/help/account/origin-login-verification-information/#turn-on to disable your Login Verification and then try connecting to FUT ag..
10:00 pm, January 3, 2020 Technical Issues
EA_Cade replied to Cant connect to EA servers
Hi @Damonkef789,Gotcha, can you try connecting from a hot spot by chance and let me know if you can connect to FUT that way? It sounds like something is blocking you from accepting the EULA/ToS for FU..
4:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Cant buy players suddently!?
Hi @gamestop435,That sounds like you hit a form of bot detection, this isn't something we can unlock manually for you I'm afraid. You'll want to play games and stop attempting to search for a bit to u..
10:00 pm, November 13, 2019 Technical Issues
EA_Cade replied to Cannot launch fifa 20 ultimate team please help
Hi @FapaJapla,Not showing any issues on your account or on our side at the moment. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en..
5:30 pm, February 11, 2020 Technical Issues
EA_Cade replied to Cannot join to ultimate team
Hi @FapaJapla,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
3:00 pm, February 7, 2020 Technical Issues
EA_Cade replied to Cannot connect to EA Server for FIFA20 but can play online for other games on PS
Hi @kutchika,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
6:30 pm, March 12, 2020 Technical Issues
EA_Cade replied to Cannot Post on EA Fifa forum
Hi @toshimitzou1,What happens when you try to make a post? -EA_Cade
10:30 pm, November 12, 2019 Technical Issues
EA_Cade replied to Can't verify EA account
@NAGLED14 Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Can't save personal settings or set active profile - can't play!
Hi @gore_org,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Can't save Game Settings and No FUT Rating Textures
Hi @drkyyoutube,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
4:30 pm, February 7, 2020 Technical Issues
EA_Cade replied to Can't register for the weekend league
Hi @Diamovski,Odd, can you try on the web/companion app? -EA Cade
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Can't play to the game on PC
Hi @dimdihadi,Sounds like the game is still installing. Can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA_Cade
8:00 pm, March 10, 2020 Technical Issues
EA_Cade replied to Can't play online friendlies in fifa or fut20
Hi @Anarki301,Most of the time this is an IP conflict where one of your ISP's has assigned an IPv6 address to you that doesn't play well with IPv4. I would recommend setting up a Static IP to your con..
3:30 pm, January 17, 2020 Technical Issues
EA_Cade replied to Can't play FIFA 20 online with EA child account on Xbox one
Hi @gro1900,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to ..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Can't login to EA servers
Hi @auzieebaba, @danedrums,Sorry for the delay. Are you still seeing this issue? -EA Cade
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to Can't join my friend's lobby
@Psychopat215 Hey there, what is he seeing on his side when you invite him? -EA_Cade
1:00 am, March 19, 2020 Technical Issues
EA_Cade replied to Can't get Fifa 20 to go online on PS4
Hi @LeipePietje,Sorry to hear it Can I get the PSN ID you're attempting to connect with? -EA_Cade
10:00 pm, February 25, 2020 Technical Issues
EA_Cade replied to Can't contact ea support
Hi @cewee19,I would recommend reaching out via Twitter at @EAHelp with your case number so they can check the status of this for you. -EA_Cade ..
4:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Can't connect to ultimate team since start off the game launch on
Hi @pdreede111,Sorry for the delay, are you still seeing this activity now? -EA_Cade
2:03 am, November 11, 2019 Technical Issues
EA_Cade replied to Can't connect to ultimate team on ps4
Hi @shakeitspear,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
11:00 pm, February 26, 2020 Technical Issues
EA_Cade replied to Can't connect to the ea servers
Hi @grenadz32,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Ma..
3:30 pm, January 3, 2020 Technical Issues
EA_Cade replied to Can't connect to servers on network
Hi @Booshakalakaa,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..
5:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Can't connect to FUT
Hi @nikolas192,Give it a shot now please? -EA Cade View in thread
9:30 pm, June 23, 2020 Technical Issues
EA_Cade replied to Can't connect to EA servers
@alynus2008 Hiya, may I ask who your ISP is? -EA Cade
7:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Can't Sell Player FUT - Losing Coins
Hi @mahmood77,Did you force close FIFA / disconnect from FUT and not reconnect? You most likely just need to reconnect to FUT to list the item. -EA_Cade
9:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Can't Play Friendly with My Friends
Hi @19gg03,Usually this happens when one of you is on an IPv6 address and trying to matchmake with an IPv4 connection.If this is the issue the best way to resolve it is to set a Static IP address to y..
9:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to Can't Log in to FUT 20 Web App
Hi @AdamNickly,Sorry for the delay, is this still happening? -EA Cade
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Can someone help me please!
Hi @andrewgilbert11,Looks like your club was deleted, you'll need to reach out to an advisor and let them know the name of your deleted club (not squad) and when you last played with it so we can assi..
8:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Can non repeatable sbcs be reinstated if your player gets quicksold?
Hi @TheSYDproject,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
2:30 pm, January 29, 2020 Technical Issues
EA_Cade replied to Can I play with my xbox one ultimate team on PC
Hi @saintfc2003,That's correct, your team is locked to the platform it was created on. -EA Cade
4:30 pm, June 4, 2020 Technical Issues
EA_Cade replied to Campanion App transfer list error
Hi @OxChronosxO,We have never been able to replicate an issue with the companion or web app listing an item for a price other than it was set at by the user. If there were a bug with the transfer mark..
2:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to CONMEBOL Libertadores and Sudamericana leagues on companion but not console
Hi @wilmotheworm,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
5:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to CHAMPS WINS NOT COUNTING
Hi @Ryski2003,I'm showing you've played 9 and won 2 of them on our side. This would appear to be correct. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to CAPTCHA server error FIFA 20
Hi @valter-ruben,What system is this happening on? -EA Cade
6:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Brazil national team
Hi @Tudor8772,Can you get us a picture of what you're seeing in game please? -EA_Cade
7:00 pm, March 13, 2020 Technical Issues
EA_Cade replied to Bought a player
Hi @MWiggy93,Showing he's in your unassigned pile at the moment. -EA Cade
7:00 pm, July 2, 2020 Technical Issues
EA_Cade replied to Blocked my account
Hi @bougatsas1992,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade
4:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to Black Screen / PC Keyboard Stuck on screen Glitch
@gimjay23 Hey there. I've not seen this before, are you on the latest Xbox update? -EA_Cade
12:00 am, March 21, 2020 Technical Issues
EA_Cade replied to Bellarabi challenge not workinf
Hi @Gunnerpack,If your game session is interrupted you won't progress any challenges you may have completed in that game session. -EA Cade
5:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Banned from transfer market
Hi @zazhensna, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Banned by mistake & Nothing in MY CASES
Hi @woshieayeye,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ.When you Email the Terms of Service team, t..
2:30 pm, December 6, 2019 Technical Issues
EA_Cade replied to Ban transfer market
Hi @raducy23,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to Ball overload and fitness
Hi @mellis23,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
3:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to BUG FIFA 20
Hi @60748519,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that helps?..
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to BSOD AFTER PLAYING ONE GAME FIFA 20
Hi @gonu1999,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
8:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to BANNED FOR NO REASON
Hi @killer_abbz1,Give us a shout on Twitter at @EAHelp so we can get this sorted for you, looks like your issue is account related rather than FIFA specific. -EA_Cade
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Ask
Hi @hsasaki5,Sorry for the delay, is this still happening? -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to App Not working properly
Hi @lipp1833,That's usually a desync between the app and the game squads. Can you try connecting to the console version of FIFA and then using the app again? -EA_Cade
9:00 pm, March 6, 2020 Technical Issues
