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EA_Cade replied to EA-Server down...agaaaaaain!
Hi @mdthunder,There was no outage at the time of your posting on our side. Are you still seeing connectivity issues now? -EA_Cade
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to EA servers disconnect issue
Hi @kingkaki2020,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
6:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to EA server disconnected. Squad battle lost
Hi @smith_utd1987,Not showing any issues at that time on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/con..
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to EA TAKES MY COINS
Hi @silviucalance,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with an account actioned by Terms of Service over AHQ. ..
7:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to EA Suspended my account
Hi @tommydingding6,Please check your registered email for further information on this. You can also follow these steps http://bit.ly/ContactAccountDisputes to email the Terms of Service team. We canno..
7:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to EA Service Network Problem
Hi @HZS8,Are you getting an error message of any kind? Can you post it here? -EA_Cade
5:00 pm, March 24, 2020 Technical Issues
EA_Cade replied to EA Servers disconnect for no reason during a game
Hi @JacksonMagic101,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
3:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to EA Server disconnected in the middle of a game
Hi @titopouchka,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
6:30 pm, March 26, 2020 Technical Issues
EA_Cade replied to EA Is Scamming Me
Hi @Yospider21,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
10:00 pm, March 3, 2020 Technical Issues
EA_Cade replied to EA IS JOKE
Hi @bluenosemac2,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to EA Account
Hi @xUFz,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make su..
6:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to Dynamic Camera
@thehitman_82c Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
10:00 pm, November 11, 2019 Technical Issues
EA_Cade replied to Draft Token Request
Hi @TomDac,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. ..
6:30 pm, December 6, 2019 Technical Issues
EA_Cade replied to Division rivals points not adding up anymore
Hi @Ghyu_kjhtr,Sorry to hear it. Are you fully completing the matches or are you getting a connection error? -EA Cade
10:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to Division Rivals keeps Crashing FIFA 20
@19td19td If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is..
2:00 pm, March 21, 2020 Technical Issues
EA_Cade replied to Division Rivals bug, can't walking stops after a couple seconds VIDEO
Hi @SmoelieBoelie,Gotcha, can you ensure you have the latest drivers installed for the controller and let me know if that helps? Make sure all Windows Updates are installed as well please. ..
7:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Disconneting Mid game.
Hi @oocraigo,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
8:30 pm, January 4, 2020 Technical Issues
EA_Cade replied to Disconnects from servers while playing a match
Hi @Tjs2903,What system is this happening on? -EA_Cade
11:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to Disconnection issues
Hi @ijediman7,Can you try changing your DNS to the Google or OpenDNS please and let me know if that helps at all? -EA_Cade
4:30 pm, March 5, 2020 Technical Issues
EA_Cade replied to Disconnecting while In Game
Hi @KrisDesiigner,Not showing any issues at that moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/c..
4:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Disconnecting from the first few matches. PC
Hi @dem757,Not showing any issues at that time on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection..
5:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Disconnected when playing weekend league
Hi @joao6verde6,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
9:00 pm, March 20, 2020 Technical Issues
EA_Cade replied to Disconnected twice after scoring
Hi @mepics,FUT Draft uses a Peer2Peer connection so you aren't connected to any servers while you are in a match, if you are getting disconnected it's because you lost connection to the other player. ..
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Disconnected in the middle of the game
Hi @joao6verde6,Everything looks good there. Since you have already performed the most common steps please try these more advanced steps http://bit.ly/PSTroubleshooting to see if they resolve the issu..
9:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Disconnected at the end of every game and getting a loss
Hi @corsamayorr,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
10:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to Disconnected at end of FUT online matches
Hey all, Not much we can do troubleshooting wise at the moment with the connectivity issue presently occurring, what platforms are you playing on? -EA Cade
10:00 pm, April 14, 2020 Technical Issues
EA_Cade replied to Disconnected at end of FUT champs match
Hi @LiamJehu21,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to Disconnected after full time
Hi @Sligh_Ahmed,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conn..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Disconnect issues on FUT Rivals
Hi @uKraaazy,Your connection is actually quite good as that server is in Oregon and not the one you've been connecting to on FIFA, how long has this been going on? -EA_Cade
10:30 pm, November 19, 2019 Technical Issues
EA_Cade replied to Disconn
Hi @kevinbeast456,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don'..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Discard badges
Hi @fieryelder,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:00 pm, February 11, 2020 Technical Issues
EA_Cade replied to Direct x error
Hi @Casttelo69,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that help..
6:30 pm, November 21, 2019 Technical Issues
EA_Cade replied to Different ea account keep poping up
Hi @batbold_balt,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3...
3:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Didn’t receive packs after completing objectives
Hi @danmush1234,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Didn't get any weekend league rewards
Hey all. Weekend League rewards roll out at 0700 UTC. -EA_Cade View in thread
3:00 am, November 13, 2019 Technical Issues
EA_Cade replied to Device suspended
Hi @rawazyku, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Deleting backup
Hi @shafyvkd2011,Sorry for the delay, the data for FUT is stored on our side so you won't lose anything by deleting it from your PS4 unless you delete your actual team from inside FUT. ..
6:00 pm, March 10, 2020 Technical Issues
EA_Cade replied to Deleted club fifa 20
Hi @Emperador-Aoi,We can restore your deleted club in certain instances - Please reach out on Twitter here @EAHelp so we can take a look. -EA Cade
7:00 pm, June 8, 2020 Technical Issues
EA_Cade replied to Daily objectives
Hi @Felix95s04,You'll need to do this in the Online Friendlies. Not Couch Play. -EA_Cade
11:00 pm, January 15, 2020 Technical Issues
EA_Cade replied to DNF after Opponent quit in Weekend League and game froze
Hi @arhturwoodhouse,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
3:30 pm, December 7, 2019 Technical Issues
EA_Cade replied to DISCONNECTING INTERNET
Hi @rufcadam,Sorry for the delay, are you saying you completely lose internet when launching FIFA? -EA_Cade
8:00 pm, November 14, 2019 Technical Issues
EA_Cade replied to DISCONNECTED BACK TO UT AND LOST POINTS
Hi @akzcr7,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
1:30 pm, March 21, 2020 Technical Issues
EA_Cade replied to DIDNT GOT MY PLAYER
Hi @The_Gamer_073,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Crazy Matchmaking and Laggy show!
Hi @Asurada1226,This is being investigated at the moment. -EA Cade
10:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Crash when trying online game (fut rivals) or connecting to internet fifa 20
Hi @Ulysse313131,Have you tried a http://bit.ly/Clean_Boot to see if the game launches correctly? -EA_Cade
5:30 pm, January 7, 2020 Technical Issues
EA_Cade replied to Cosntant presure glitch
Hi @Allexyhno,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
6:00 pm, March 10, 2020 Technical Issues
EA_Cade replied to Corrupted Data
Hi @ARITHEGoat124,Sounds like you're downloading over a weak connection, I would recommend plugging in an ethernet cord and trying again. -EA_Cade
8:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Copa libertadores - saving crashes the game
Hi @Zlatan1101,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
5:00 pm, March 25, 2020 Technical Issues
EA_Cade replied to Controller settings
Hi @feddypi,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a career mode save file. Then let me know if this pers..
10:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Controller in play online (PC)
Hi @adrien33000bdx,What do you mean, can you show us a screenshot by chance? -EA_Cade
3:30 pm, March 18, 2020 Technical Issues
