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EA_Cade replied to mendy 87

Hi @hsnalih,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

2:00 pm, June 24, 2020 Technical Issues

ZglGa
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EA_Cade replied to login verification issues

Hi @beefbedouin,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. ..

6:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to keeps saying unable to connect to ea server at this time

Hi @tarabeglane,How long has this been happening? Were you able to connect before? -EA Cade

9:30 pm, April 1, 2020 Technical Issues

SB40y
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EA_Cade replied to keep matching to people very far away

Hi @awad1231,Thanks, can you try these steps http://bit.ly/ConnectivityBTS please and let me know if they help? -EA Cade

3:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to it is not allowing me to get a refund even though it hasn't been a day

Hi @xbeastkillerz,Are you referring to the Great Game Guarantee http://bit.ly/GGGRefund? -EA Cade

7:00 pm, April 18, 2020 Technical Issues

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EA_Cade replied to i have falesly banned after a week no answer

Hi @Afshin_Mutd,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

10:00 pm, April 17, 2020 Technical Issues

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EA_Cade replied to i did not receive my guaranteed ligue1 tots pack even though i completed the dme

Hi @Whodatflu,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

7:30 pm, June 3, 2020 Technical Issues

nGeu4
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EA_Cade replied to i can't access my origin fifa20

Hi @merdo89,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..

5:00 pm, April 16, 2020 Technical Issues

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EA_Cade replied to how long does it take to add content that was removed from my account by hackers

Hi @manfredbarnar,These cases are handled by a specialized team, we have no visibility into their queue I'm afraid so you could have several people in front of you or you could be next in line. ..

4:00 pm, March 27, 2020 Technical Issues

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EA_Cade replied to how is that new ping tool useful??

Hi @Mr_Giallorossi,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade

2:30 pm, March 11, 2020 Technical Issues

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EA_Cade replied to help me. my transfermarket

Hi @jc5620,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..

2:00 pm, March 12, 2020 Technical Issues

iberS
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EA_Cade replied to hacked fifa 20 ut account

Hi @manoapa,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

5:00 pm, March 24, 2020 Technical Issues

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EA_Cade replied to hacked account

Hi @matheusromig,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&..

4:00 pm, March 6, 2020 Technical Issues

MSqtf
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EA_Cade replied to game freezing and then speeds up

Hi @ero177,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZing..

4:30 pm, December 14, 2019 Technical Issues

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EA_Cade replied to game freezes in division rivals and record in unaffected.

Hi @Dardar5556,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..

7:30 pm, March 31, 2020 Technical Issues

BuXke
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EA_Cade replied to game advisor re opened my case altho i asked the question as a new case

Hi @Aido990,Do you have a case number http://bit.ly/My_Cases I can look at? -EA Cade

5:30 pm, April 28, 2020 Technical Issues

KSVAv
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EA_Cade replied to futchamps error

Hi @cheeky-noe,Games don't crash because of a connection issue, are you getting a disconnect or a full crash? -EA Cade

8:30 pm, March 27, 2020 Technical Issues

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EA_Cade replied to fut slow loading page's sbc menus and stuff since 6pm

Being tracked currently.      -EA_Cade

7:00 pm, March 6, 2020 Technical Issues

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EA_Cade replied to friend match

Hi @seky_543,Friendlies can be difficult to diagnose as it could be a multitude of things that don't effect other modes as much. Most commonly we see IPV4 vs IPV6 as a big issue with them, you both ar..

11:00 pm, December 3, 2019 Technical Issues

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EA_Cade replied to fifa20 closing

Hi @antilatrina33,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_ClearHave you also tried repairing the game by right clicking it in the Orig..

2:00 pm, March 11, 2020 Technical Issues

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EA_Cade replied to fifa points not on web app

Hi @noddy1215,You need to connect to FUT on the console first before you can use them in the apps. -EA_Cade View in thread

11:00 pm, December 26, 2019 Technical Issues

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EA_Cade replied to fifa points and Damaged CD

Hi @haidroq88,SONY region locks DLC, so you won't be able to purchase FIFA points if your game region and account region are mismatched. You'll want to reach out to SONY for assistance on this one htt..

4:00 pm, April 29, 2020 Technical Issues

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EA_Cade replied to fifa 20 wont launch after an update due to corrupt files

Hi @gingerninja0334,I found a few different posts while googling around on this one and they all ended up being dying hard drives or lasers Sony doesn't appear to have an article on this specific erro..

8:00 pm, December 5, 2019 Technical Issues

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EA_Cade replied to fifa 20 squad battles glitch

Hi @Naiyon41,Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade

6:00 pm, March 10, 2020 Technical Issues

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EA_Cade replied to fifa 20 keeps crash when play FUT - PS4

Hi @Zena_AN21,We're investigating an issue with crosses causing an issue at the moment, does that sound like it could be what's happening with your situation? -EA Cade

6:00 pm, April 3, 2020 Technical Issues

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EA_Cade replied to fifa 20 i didnt receive twitch reward

Hi @stepap10,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..

2:30 pm, March 26, 2020 Technical Issues

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EA_Cade replied to fifa 20 geforce now too many computers..

At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Russian Português Jezyk polski  Italian  Nederlands I will ..

7:00 pm, April 16, 2020 Technical Issues

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EA_Cade replied to fifa 20 fut crashing on start up

Hi @shaundoug,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..

6:30 pm, February 28, 2020 Technical Issues

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EA_Cade replied to fifa 20 fut champion weekend

Hi @Nash0410,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..

3:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to fifa 20 crashing after latest update

Hi @Versyta123,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade

7:30 pm, March 31, 2020 Technical Issues

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EA_Cade replied to fifa 20 Transfer market ban

Hi @thejokarq832, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade ..

7:30 pm, March 18, 2020 Technical Issues

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EA_Cade replied to fifa 20 ... DOWN ... AGAIN

Hi @Bobamir007,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..

2:00 pm, June 3, 2020 Technical Issues

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EA_Cade replied to expired contracts for Players card

Hi @JojoEisa,I don't believe this is anything serious, I've seen this happen before with Loan players. Thanks for the report though, I'll make sure it's looked into to be sure. ..

5:00 pm, March 7, 2020 Technical Issues

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EA_Cade replied to edit real player issues

Hi @elmisakid,This is a known issue that's being investigated at the moment. -EA_Cade

11:00 pm, December 3, 2019 Technical Issues

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EA_Cade replied to div rivals disconnections after win

Hi @tophazardous,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..

8:00 pm, November 14, 2019 Technical Issues

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EA_Cade replied to disconnection from ea servers

Hi @Manilos43,Sorry to hear it, what system is this happening on? -EA_Cade

5:30 pm, March 10, 2020 Technical Issues

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EA_Cade replied to didnt get my preordered packs

@Legenden1999 Hiya, what platform are you playing on? -EA_Cade

12:00 pm, December 16, 2019 Technical Issues

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EA_Cade replied to did not received fifa point

At the moment the following languages are supported on Answers HQ:   English Deutsch  Español Français  Russian Português Jezyk polski  Italian  Nederlands I will ..

1:30 pm, March 21, 2020 Technical Issues

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EA_Cade replied to crashing opening packs on pc

Hi @general-mps,This is currently being looked into by the FIFA team. -EA_Cade

6:30 pm, March 25, 2020 Technical Issues

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EA_Cade replied to couch play crashes

Hi @sezza_w_bd11,That's odd, what system is this happening on? -EA Cade

3:30 pm, March 28, 2020 Technical Issues

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EA_Cade replied to conmebol swap objectives

Hi @Zed585,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread

5:00 pm, March 17, 2020 Technical Issues

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EA_Cade replied to change my ea account on fifa 20 ps4

Hi @OscarHumphrey,Once an EA Account and PSN ID/Gamertag are linked it's permanently linked. You can link a different Twitch Prime account to your PSN ID however by going into Twitch and removing the ..

6:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to can’t connect to ultimate team

Hi @dripogypo,Keep an eye on your registered Email address for further communication on this. There is nothing further the Twitter team can do for you at this time. -EA Cade ..

3:30 am, June 25, 2020 Technical Issues

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EA_Cade replied to cant sync cloud data

Hi @Nikhil2296,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/conne..

7:00 pm, April 21, 2020 Technical Issues

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EA_Cade replied to cant log in

Hi @StrongRightWrist,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq..

4:00 pm, December 14, 2019 Technical Issues

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EA_Cade replied to cant get into ultimate team stuck in blank screen

Hi @Nikot007,Sorry to hear it. What platform is this happening on? -EA Cade

7:30 pm, July 2, 2020 Technical Issues

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EA_Cade replied to cant connect to EA servers

Hi @LugoviBB,If your neighbor can connect on your account on his network, something is wrong with your local network. Please try these steps http://bit.ly/ConnectivityBTS and let me know if they help...

9:30 pm, April 3, 2020 Technical Issues

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EA_Cade replied to cannot play with my friends fifa 20

Hi @ShinChen958,Sorry, I'm not understanding your issue. Are you unable to connect in Friendlies? -EA Cade

9:30 pm, June 17, 2020 Technical Issues

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EA_Cade replied to cannot connect to ea server after weekend league win, and get a lose , again

Hi @general-mps,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..

4:00 pm, April 3, 2020 Technical Issues

07liv
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EA_Cade replied to can't connect ultimate team whit banned msg

Hi @fifaplayere16,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA_Cade ..

4:30 pm, March 17, 2020 Technical Issues

Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.