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EA_Cade replied to Help !!!
@Canya017 You'll want to check the email address registered to your account for more information. -EA Cade
7:30 pm, June 27, 2020 Technical Issues
EA_Cade replied to Help
Hi @faragAldernawy,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Hello I was banned from walking transfers for nothing when I did nothing.
Hi @Mizou2019,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Hello @EA_Cade i
Hi @huick061,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
2:00 pm, April 9, 2020 Technical Issues
EA_Cade replied to Hello
Hi @rbxs10,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:00 pm, December 4, 2019 Technical Issues
EA_Cade replied to Haven't been able to play FUT in over 2 months...
Hi @bunglefeveruk,Give it a shot now please and let me know if you can connect. -EA_Cade
9:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to Hacked and Toty Alexander-Arnold is discarded
Hi @DaanDieGamet,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:00 pm, March 7, 2020 Technical Issues
EA_Cade replied to Hacked EA account
Hi @vladikata4,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to Hacked Account And Changed My E-mail
Hi @JonM3o3,For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
8:30 pm, November 23, 2019 Technical Issues
EA_Cade replied to Hacked Account
Hi @qwsabab,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
9:30 pm, April 14, 2020 Technical Issues
EA_Cade replied to Hacked
Hi @RUMAAN0307,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to Green premier league overlay
Hi @NardDogg333,That's a new one for me, was this just one match or constantly there? What mode is this happening in? -EA_Cade
10:00 pm, December 10, 2019 Technical Issues
EA_Cade replied to Got wrong rewards in fut champions
@peeters1357o I'm showing that you got the correct rewards,17 wins out of 30 matches played. -EA_Cade View in thread
9:30 am, January 2, 2020 Technical Issues
EA_Cade replied to Got banned for something I didn’t do
Hi @LyleW123, Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed. We cannot assist with a banned account over AHQ. -EA_Cade
8:30 pm, December 21, 2019 Technical Issues
EA_Cade replied to Got Sacked Before FA Cup and Champions Cup For Not Signing Prospect
Hi @jimmarshall,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
7:30 pm, January 22, 2020 Technical Issues
EA_Cade replied to Got Duplicate Butragueno in icon sbc, but now can’t see him?
Hi @MagicDom,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Gold mane instead of Team of the year mane
@GKJK23 You packed Mane on January 9th at around 1 AM UTC when Defenders were in packs, TOTY Mane wasn't back in packs until 6 PM UTC. @Bolond44 You packed Mane on the 8th when Defenders were in packs..
6:00 pm, January 14, 2020 Technical Issues
EA_Cade replied to Goalkeepers reallity...?
Hi @Punta_d_oro,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
6:00 pm, November 21, 2019 Technical Issues
EA_Cade replied to Goal keeper select!
@thehitman_82c Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade
2:30 pm, November 19, 2019 Technical Issues
EA_Cade replied to Goal Difference Bug
Hi @Ahoyskin,Odd. Can you get us a picture of the league standings so I can take a look? -EA_Cade
6:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Glaring Edit Player Issues
Hi @SunBeaner,Thanks for the feedback, I'll see that it gets to the right teams. -EA_Cade View in thread
2:30 pm, January 2, 2020 Technical Issues
EA_Cade replied to Games getting disconnected randomly
Hi @SnookerSon,Your UO trace looks perfect for the first half of the test, then the latency gets a bit high. Where are you located? It's possible that your just on the other side of the world from the..
7:00 pm, November 15, 2019 Technical Issues
EA_Cade replied to Game won't load
Hi @ricocarbs,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me k..
9:00 pm, April 7, 2020 Technical Issues
EA_Cade replied to Game won't end
Hi @gandsxbox1,Sorry to hear this, usually when this happens it's caused by a disconnect during the match data reporting that causes a hang. This link http://bit.ly/SelfServiceFUTDraft will walk you t..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Game session disconnected bf5
Hi @calvbreas,I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/If those steps don't re..
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Game performance
Hi @LukeConwayy,If you're seeing delayed gameplay in single player modes you may have some issues with your TV in regards to input delay.What's the model of your TV and which console are you playing o..
9:30 pm, January 23, 2020 Technical Issues
EA_Cade replied to Game keeps freezing
Hi @samir1678ahuja,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Game freezing at 150 fps
Hi @A1denP3arce,Where exactly are you locking the game FPS? -EA_Cade
7:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to Game doesn't launch
Hi @a7xvenger9,Have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? -EA_Cade
8:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to Game disconecting
Hi @Barendarende,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
9:00 pm, January 3, 2020 Technical Issues
EA_Cade replied to Game crashing when buying players of the market.
Hi @hernamator,Sorry to hear it! Is the game crashing completely or is it kicking you off of Ultimate Team? -EA Cade
5:30 pm, March 28, 2020 Technical Issues
EA_Cade replied to Game crashes on online match. FIFA 20
@Fineheal Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
1:00 am, February 2, 2020 Technical Issues
EA_Cade replied to Game crashes FIFA 20 PC
Hi @mexynuke,Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear -EA Cade
9:30 pm, May 1, 2020 Technical Issues
EA_Cade replied to Game crashed during Draft
Hi @fredrickrolled,This link http://bit.ly/SelfServiceFUTDraft will walk you through replacing the token. -EA_Cade
9:30 pm, December 17, 2019 Technical Issues
EA_Cade replied to Game Disconnects During Rivals
Hi @dRomanMyth,Any game you disconnect from will not record progress on objectives for that match I'm afraid. -EA Cade
4:00 pm, March 27, 2020 Technical Issues
EA_Cade replied to Game Crashing Upon Startup
Hi @DCValour00,Can you try these steps please, from the Xbox dashboard select Settings- All Settings- Network- Network Settings- Advanced Settings- Alternate MAC address - Clear- Restart. Then let me ..
8:00 pm, April 17, 2020 Technical Issues
EA_Cade replied to Future Stars Pack Issue
Hi @benguferhan,The art on the pack doesn't effect the contents of the pack. As long as you opened the pack after 6 PM GMT you had a shot at the Future Stars content. -EA_Cade..
4:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Futmas De Gea - crashing game
Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
8:30 pm, December 20, 2019 Technical Issues
EA_Cade replied to Futchamps problem
Hi @GoEnzoHD,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
8:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to Fut sqaud update
Hi @BaraSquad,Sorry to hear it, what system is this happening on? -EA_Cade
7:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Fut matches freezing, then really bad speed up lad! Unplayable
Hi @shaft7africa,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by ..
10:00 pm, June 9, 2020 Technical Issues
EA_Cade replied to Fut connect do not Work
Hi @naak2424,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
8:30 pm, December 11, 2019 Technical Issues
EA_Cade replied to Fut coins
Hi @BradWinz,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:00 pm, November 27, 2019 Technical Issues
EA_Cade replied to Fut champs
Hi @Ceeezzzzz,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
3:00 pm, January 25, 2020 Technical Issues
EA_Cade replied to Fut champions rewards
Hi @Antakya88,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
4:00 pm, January 16, 2020 Technical Issues
EA_Cade replied to Fut champions DC
Hi @gala1905lion,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
5:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to Fut champ disconnected
Hi @Bustyballers,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proc..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Fut champ
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Neder..
5:00 pm, February 1, 2020 Technical Issues
EA_Cade replied to Fut Champs Rewards
Hi @Trfddseddsddfgh,Sorry for the delay, those go out Thursdays at 0800 UTC. -EA_Cade View in thread
9:30 pm, November 13, 2019 Technical Issues
EA_Cade replied to Fut 20 in game error
Hi @Uzzul_hussain,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/co..
7:00 pm, November 15, 2019 Technical Issues
