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EA_Darko replied to Cannot trade players
Hey @Yedienoob69 can you let us know on what platform you are seeing this issue and the exact error message that pops up. Darko
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Cannot connect to the EA servers on Fifa 20
Hey @theflyingdoormat I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ &nbs..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to Cannot access to my email account
Hey @cksamuel if you are unable to access the account then I would suggest taking a couple of minutes to read this help article and then fill in the account recovery form: https://help...
12:30 pm, January 18, 2020 Technical Issues
EA_Darko replied to Can't play FIFA 20 online due to EA servers
Hey @ohwhatachip and @coyelt84 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: ht..
3:30 pm, November 17, 2019 Technical Issues
EA_Darko replied to Can't log into Fut
Hey @osama10122001 it looks like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-u..
4:00 pm, April 28, 2020 Technical Issues
EA_Darko replied to Can't log in to EA server
Hey @Crg10Aly if someone has changed your account details then your best bet is to speak with one of our phone or chat support advisers who will be able to advise you further. ..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Can't connect to EA Account when on Fifa20
It sounds from your post @jackunited14 like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: http..
3:30 pm, April 3, 2020 Technical Issues
EA_Darko replied to Can I pay with a VISA Internet Card
Hey @ASSASSINMJS you can find all the info relating to payment methods on Origin here: https://help.ea.com/en/help/account/ordering-payment-information/ For any account or billin..
5:00 pm, February 7, 2020 Technical Issues
EA_Darko replied to CAN NOT START FIFA 20 BECAUSE OF DIRECXT 11 PROBLEM???
I saw this happen with GTAV @meodien0407 and there was something of a workaround which you can try on FIFA. Go to My Documents and find your FIFA 18 folder, open settings.xml ..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to Broke in my house lost 1,4 mil
Hey @chrisjanssen12 we are unable to assist with any account-based issue such as this so you will need to speak with one of our phone or chat support advisers who will be able..
12:30 pm, December 6, 2019 Technical Issues
EA_Darko replied to Black screen at launch
Hey @PKB_of_Ghana_Ksi a black screen at launch usually points to an issue with the GPU or system. Let's start by grabbing a DxDiag so that I can take a look at your system: https://help..
2:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Banned from the Tranfer Market
Hey @oliver2569 any TOS related issues need to be directed to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/..
5:00 pm, January 19, 2020 Technical Issues
EA_Darko replied to Banned by fault
Hey @whiteshadow53200 you will need to speak to our Terms of Service team. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/informa..
4:30 pm, January 13, 2020 Technical Issues
EA_Darko replied to Banned account for mass bidding
Hey @BraedenVaile, please do not create multiple threads to discuss the same topic. Darko
5:00 pm, January 20, 2020 Technical Issues
EA_Darko replied to Banned Transfer
You will need to speak to our Terms of Service team in relation to any ban @robinkoalbani. The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/inf..
5:00 pm, January 28, 2020 Technical Issues
EA_Darko replied to Banned ????
Hey @alexandrumma I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ I..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to Again FIFA !! Ultimate team
It sounds like you may be having issues with your connection @rallyinghardOK. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/h..
4:30 pm, December 20, 2019 Technical Issues
EA_Darko replied to Account Disabled
Hey @brandon01745 for issues with an account you will need to speak with one of our chat support advisers who will be able to advise you further. You can contact our live s..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to Account
Hey @RosolakFLC you can link multiple Xbox accounts to your Origin account but we would advise that you have a separate EA account for each Xbox Gamertag in case you should run into issues. ..
4:30 pm, November 28, 2019 Technical Issues
EA_Darko replied to Accidentaly lost my Futmas Mendy
Sorry to say @ArdaGG10 but there is nothing that we can do in relation to accidental bids, listings or submissions.We are unable to reverse the action or return the item.Darko
2:30 pm, January 14, 2020 Technical Issues
EA_Darko replied to Accidentally bid on a player
Sorry to say @danny_sheedy but there is nothing that we can do in instances of accidental bids, listings, submissions or discards. We are not able to reverse the action or return your coins.Darko..
4:30 pm, January 28, 2020 Technical Issues
EA_Darko replied to A question about EA Servers - Middle East on
Hey @ArturNik17 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ It'll ta..
2:03 am, November 11, 2019 Technical Issues
EA_Darko replied to A question about EA Servers - Middle East
Hey @ArturNik17 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ It'll ta..
3:30 pm, November 11, 2019 Technical Issues
EA_Darko replied to 8 Days later and still havent got my players back
Hey @zRensen17 we are unable to assist with account-based issues on AHQ so the best thing to do is to speak with one of our phone or chat support advisers who will be able to advis..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to 500 Games - Transfer market locked
Hey @oR1337xX and @Haitianuno to open the transfer market you will need to keep playing and exploring all aspects of FUT. It is not possible for anyone to open the transfer market ..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to 2200 fifa points not showing
Hey @Subin5550 if you are missing content then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. It's best ..
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to 1 Commentator voice is distraught
Hey @foadi69 I've not noticed any issues with the sound of the commentary. Would you be able to grab m ea video to demonstrate the issue as you are hearing it? Darko
1:30 pm, December 12, 2019 Technical Issues
EA_Darko replied to *SL_MoreThanOneDevicePopup
Hey @Agnemyr91 are you playing on PS4 by any chance? If so can you go ahead and remove your PSN Gamertag from the console and then re-add it again and try launching the game to see if..
4:30 pm, December 24, 2019 Technical Issues
EA_Darko replied to "This item cannot be listed for transfer because there was an error"
Hey @Daved_Madriz you should be able to fix this by logging back into your console.When you last finished playing on your console did you exit out of FIFA and then turn it off? Darko
4:30 pm, January 21, 2020 Technical Issues
EA_Dante replied to Game Disconnecting at End of Match
Hey folks, This issue is now resolved. Thank you all for sticking with us while we worked on getting things back to normal. Source: https://twitter.com/EAFIFADirect/status/1..
1:00 pm, March 13, 2020 Technical Issues
EA_Charlie replied to [PC] game crashes when lauching FIFA 20
Moved from French forums. * Je ne réponds pas aux messages privés *Answer HQ est avant tout un forum dédié à l'entraide entre joueurs.Vous avez trouvé la solution ..
10:00 am, January 30, 2020 Technical Issues
EA_Charlie replied to Career Crashing Everytime
Moved from the French forum * Je ne réponds pas aux messages privés *Answer HQ est avant tout un forum dédié à l'entraide entre joueurs.Vous avez trouvé la solution à v..
9:00 am, December 20, 2019 Technical Issues
EA_Cath replied to Won a draft match 5/0 then while going back to menu, game says i disconnected
Hi @CBCB_dRk,I have moved your post from the French board to the English one so you can get a response. Si un membre vous a aidé, n'hésitez pas à lui donner de l'expérienc..
6:00 pm, April 21, 2020 Technical Issues
EA_Cade replied to 充值未到账
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I will ..
2:30 pm, February 1, 2020 Technical Issues
EA_Cade replied to xbox one controller not working on fifa 20
Hi @haiiiiiiikal,You should be able to play without issue on PC without x360ce. Have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option? ..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to why do EA ask everyone to run a UO Trace to easo.ea.com ??
Hi @Mr_Giallorossi,The UO Trace connects to a server in our network that's low traffic, it's sole purpose is to test your overall connection to our network; it is not to test your connection to FIFA. ..
3:00 pm, January 17, 2020 Technical Issues
EA_Cade replied to weekend league win not counted
Hi @taxx1017,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process ..
3:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to weekend league robbed my points but didnt let me in
Hi @mars10x,Your transcript was removed as it contained account security information. Your account redeemed access to the Weekend League that began on December 6th and played 2 games, you have not red..
5:30 pm, December 14, 2019 Technical Issues
EA_Cade replied to week 1 silver objectives
Hi @basse5,Sorry to hear it, is this still happening? -EA_Cade
3:00 pm, December 21, 2019 Technical Issues
EA_Cade replied to we are sorry but there has been an error connecting to fifa 20 ultimate team
Hi @calvinli9461,Not showing any issues at the time you posted on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
8:30 pm, November 14, 2019 Technical Issues
EA_Cade replied to was up 2-0 on fut champs didn't get win after disconnect
Hi @jovitheman,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proces..
4:00 pm, December 28, 2019 Technical Issues
EA_Cade replied to voice chat
Hi @TodMarley,As of FIFA 19 Division Rivals no longer has Voice Chat available. -EA_Cade View in thread
7:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to visuals problem
Hi @AAYKing,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to vertify email code
@homlah Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. ..
12:00 am, January 10, 2020 Technical Issues
EA_Cade replied to verify game files fifa 20
Hi @vulinaa,That's really odd, can you try a full uninstall http://bit.ly/ManualOriginUninstall and then redownload to see if that resolves it? -EA_Cade
4:00 pm, January 16, 2020 Technical Issues
EA_Cade replied to unable to connect to EA server
@r3137 In compliance with US embargoes and sanctions laws, Origin is not available in Cuba, Iran, North Korea, Syria and Ukraine (Crimea region). -EA_Cade ..
11:30 am, January 7, 2020 Technical Issues
EA_Cade replied to ultimate team server problem
Hi @HUSEYIN_VARTOLUU,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-..
9:30 pm, December 10, 2019 Technical Issues
EA_Cade replied to two button not working
Hi @Cemal8080,Two Button controls aren't available in certain modes like Division Rivals and FUT Champions. -EA_Cade
11:00 pm, January 7, 2020 Technical Issues
EA_Cade replied to transfer marker doesn't work on the mobile app
Hi @denbleeke,You should be good to go on the apps now. Are you still unable to trade? -EA_Cade
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to trainer only displays ‘Action’
Hi @keira160,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
2:30 pm, January 31, 2020 Technical Issues
