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EA_Cade replied to Screen overlay will not go away
Hi @glass6,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
10:30 pm, March 4, 2020 Technical Issues
EA_Cade replied to Screen Goes Dark/Menu Won't Load:
Hi @jamesyboy441,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, November 26, 2019 Technical Issues
EA_Cade replied to Screen Freezes in between online game only
Hi @Shibayan43,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DM..
5:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Scammed ... Who would've known
Hi @darraghsproject,Xbox doesn't region lock as far as I'm aware. Do other game discs read on your console? -EA Cade
10:00 pm, March 31, 2020 Technical Issues
EA_Cade replied to Sc
Hi @mihajlovic8,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
5:30 pm, April 4, 2020 Technical Issues
EA_Cade replied to Sbc problem
Hi @ACTrinnex,This is being investigated currently. You'll need to submit this one from the console in the meantime. -EA Cade View in th..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Sbc moderator mistake
Hi @jlisac,You currently need to complete the National Pride SBC's on the console and not the app, we're aware and working on a resolution. -EA_Cade
6:00 pm, March 10, 2020 Technical Issues
EA_Cade replied to Sbc error
Hi @lipp1833,Are you attempting it on the App? Can you try submitting it on the console and let me know if that works? -EA_Cade
3:00 pm, March 13, 2020 Technical Issues
EA_Cade replied to Sbc Ligue 1
Confirmation from the FIFA team just came back: Cyprien only appears in the Player Pick "Ligue 1 Conforama SBC Reward 2" which went live today at 6 PM GMT. If you completed the player pi..
9:00 pm, February 19, 2020 Technical Issues
EA_Cade replied to Says I’m still using trial when I’m not
Hi @BeastManMania,Sorry to hear it. Is this still happening now? -EA_Cade
2:30 pm, February 8, 2020 Technical Issues
EA_Cade replied to Save data
Hi @Eives12345678,What system are you playing on? -EA Cade
2:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to SUBMITED GOLD MENDY AND FUTMAS MENDY GONE?
Hi @tubaass,You submitted a few Mendy's today into SBC, one of them was the 85 Futmas version. -EA Cade
7:30 pm, June 18, 2020 Technical Issues
EA_Cade replied to SOMEONE FROM EA HELP ME!
Hi @CarpyMELEG,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ.&nb..
9:30 pm, April 22, 2020 Technical Issues
EA_Cade replied to SERVERS
Hi @joooli3an,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connec..
5:30 pm, February 6, 2020 Technical Issues
EA_Cade replied to SBCs not visible on companion app or website
Hi @YashG10,You'll need to complete some basic SBC's like that one before the rest of them unlock. -EA_Cade View in thread
2:00 pm, January 11, 2020 Technical Issues
EA_Cade replied to SBC submitted in error
Hi @Billy9481,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer offer..
4:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to SBC not working.
Hey all, This issue with the companion/web app is also effecting the National Pride SBC's, the FIFA team are aware and investigating at the moment. In the meantime you can still complete these SBC's f..
11:00 pm, November 26, 2019 Technical Issues
EA_Cade replied to SBC banned for 15 hours and counting
Hi @supafunkyone,As far as I'm aware, there is no such thing as an SBC ban. What happens when you attempt to submit an SBC? -EA Cade
11:00 am, June 5, 2020 Technical Issues
EA_Cade replied to SBC Vardy,Crash game
Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
4:00 pm, November 30, 2019 Technical Issues
EA_Cade replied to SBC Stuck at 18/18
Hi @enesali97,Have you already left and reentered FUT? That should force the game to give you the player pick item. -EA_Cade
10:00 pm, March 19, 2020 Technical Issues
EA_Cade replied to SBC Glitch
Hi @gewoonduckster,Sorry to be the bearer of bad news. Due to the fact that there are multiple messages in game on being sure and aware that you'll lose the content in the SBC submission we no longer ..
5:30 pm, January 14, 2020 Technical Issues
EA_Cade replied to SBC GLITCH
Hi @Fifamaniak123,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
7:30 pm, February 4, 2020 Technical Issues
EA_Cade replied to SBC Ban/Bug
Hi @Roomonster,What system is this happening on? -EA Cade
12:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to SBC - National Pride
@LOZZA7312,Hiya! This is under investigation currently, thanks for the heads up -EA_Cade
7:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to Running Slow on TV with 144hz Screen Connected
Hi @silkwormdj,That's really strange, what's your resolution set at? -EA_Cade
3:00 pm, February 20, 2020 Technical Issues
EA_Cade replied to Robbed of Win Fut Champs WL?
Hi @mitchsweg,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Rivals wins didn't give me champs points
Hi @CptDerpy738,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:00 pm, May 2, 2020 Technical Issues
EA_Cade replied to Rivals rewards
Hi @speno132012,Rivals rewards release on Thursday -EA Cade View in thread
2:30 pm, July 2, 2020 Technical Issues
EA_Cade replied to Rewards claimed in Fifa 20 companion dissapeared
Hi @jonathan0489,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
6:00 pm, March 10, 2020 Technical Issues
EA_Cade replied to Rewards
Hi @sirreynolds86,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Reward packs disappearing
Hi @gmorris86,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
3:30 pm, February 14, 2020 Technical Issues
EA_Cade replied to Restore license issue
Hi @badboylee2010,Sorry to hear that, according to SONY's site that error indicates a corrupted download - you'll want to uninstall FIFA 20 and then reinstall the game to resolve it. ..
10:00 pm, March 3, 2020 Technical Issues
EA_Cade replied to Reserve bank in pro clubs
Hi @Mariscatuca,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
7:30 pm, March 31, 2020 Technical Issues
EA_Cade replied to Requesting a refund
Hi @cdreaming,You can use this link http://bit.ly/GGGRefund if your eligible for a refund. -EA Cade
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to Request to approve change of club name
Hi @GamerOfSmartType,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
4:00 pm, April 8, 2020 Technical Issues
EA_Cade replied to Renew contract not working
Hi @Castlehvn2001,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
7:30 pm, February 25, 2020 Technical Issues
EA_Cade replied to Removed my team
Hi @BifocalScroll37,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
11:00 pm, December 26, 2019 Technical Issues
EA_Cade replied to Remove PSN Persona from EA Account
Hi @Itsbrianwithay,Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ..
8:30 pm, April 29, 2020 Technical Issues
EA_Cade replied to Registering to the current weekend league
Hi @khtu1,That's a visual glitch only, if you redeem them right now you'll be qualified for the currently active contest. -EA Cade
5:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Redeem WL access lost
Hi @alby2289,I'm showing that you were qualified for last weekends competition and played no games. -EA Cade View in thread
7:00 pm, April 25, 2020 Technical Issues
EA_Cade replied to Re: Freeze on connecting to EA servers?
Hi @chadic06,I've split your post off here as the thread you were in was quite old. Can you attempt to connect via a hot spot please? It sounds like something on your ISP side is blocking you from loa..
4:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to Randomly getting disconnected mid game in FUT champs
@Balzzey If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is ..
4:30 pm, January 12, 2020 Technical Issues
EA_Cade replied to Randomly disconnected in division rivals matches
Hi @UTon007,Sorry to hear it. What system is this happening on? -EA Cade
2:30 pm, April 17, 2020 Technical Issues
EA_Cade replied to Random generated Fifa20 Proclub name
@JonoHnatejko Hi. What name are you trying to use? -EA Cade
12:30 am, April 10, 2020 Technical Issues
EA_Cade replied to RTTF SBC
Hi @Leedsutd135,The SBC you completed was a player pick SBC with the 2 players listed in the description. You could also have chosen an 85 rated Gueye over Angelino if you liked. ..
11:00 pm, November 19, 2019 Technical Issues
EA_Cade replied to R2 isn't responding to certain actions
Hi @nat3jake,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't career save file. Then let me know if this persists? ..
4:30 pm, April 3, 2020 Technical Issues
EA_Cade replied to Quitters
Hi @KGI_Kliko,Thanks for the feedback, I'll see that it gets to the right teams. Currently, if your game session is interrupted the game will determine based on several factors whether the game is rec..
9:30 pm, March 3, 2020 Technical Issues
EA_Cade replied to Quick sold player
@03calz03 Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
12:00 pm, June 24, 2020 Technical Issues
EA_Cade replied to Quick sell recovery
Hi @stanislav2319,I'm afraid we won't be able to assist, you have a limited amount of quick sell recoveries -EA Cade
2:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Quick Sold
Hi @ZzSam98zZ,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, March 3, 2020 Technical Issues
