List Replies
callumfunnell replied to Origin Crashes Mid Fifa
Hi, Yes I tried a fresh install of Windows to help resolve the problem a couple of days ago and installed the latest drivers then. Sadly the problem has persisted.
8:00 pm, June 2, 2020 Technical Issues
omichael7 replied to Game disconnecting and giving a loss even when winning
I have a wireless connection and I use a Xbox one
9:00 pm, June 2, 2020 Technical Issues
Meelism89 replied to Fifa 20 Matchmaking
@costi120 There is no matchmaking. It's all a lie. The devs who were supposed to create the matchmaking algorithm just got high that day and didn't show up
9:30 pm, June 2, 2020 Technical Issues
YoungLambchop34 replied to I got hacked on fifa 20
@OHass11 I was also hacked this morning too we need answer spent a lot of money on this game
9:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to FIFA 20 My over half of FUT team has gone Missing...
Hi @Fatboy_Knogger,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, June 2, 2020 Technical Issues
EA_Cade replied to I submited a case and it got closed
Hi @adam382005,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
9:30 pm, June 2, 2020 Technical Issues
Adam382005 replied to I submited a case and it got closed
@EA_Cade I did all of this steps when i submitted this case..just please help me
10:00 pm, June 2, 2020 Technical Issues
Curiousrobertlol replied to Weekend League Win was not counted
Thanks for the reply. I got my weekly 17 wins anyways despite being robbed. gg mate.
12:30 am, June 3, 2020 Technical Issues
EA_Barry replied to Email change
@Snowiiy If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more infor..
9:30 am, June 3, 2020 Technical Issues
EA_Cade replied to Please answer me quickly i need help
Hi @yassin9085,What system are you playing on? -EA Cade
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Technical difference
Hi @heizejw,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Unable to connect ea servers
Hi @booodlaaaj,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
2:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to fifa 20 ... DOWN ... AGAIN
Hi @Bobamir007,Not showing any issues at the time of your post on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
2:00 pm, June 3, 2020 Technical Issues
Eberyn replied to fut 20 Input lag
Especially on division rival mode. It is really unplayable.
3:00 pm, June 3, 2020 Technical Issues
EA_Barry replied to Need help with ea fifa 20
@MaccaTS14 If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more inf..
3:30 pm, June 3, 2020 Technical Issues
cushionygerm replied to I’m stuck on the transfer deadline day screen
Very angary makes me not want to get the next fifa
4:00 pm, June 3, 2020 Technical Issues
MaccaTS14 replied to Need help with ea fifa 20
I can’t fill this form out as it’s asking for the email I’m trying to recover but my issue is that I don’t know what the email is
4:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to Web App
Hiya @DYPOTATOE Are you signing in with the account information seen here? -EA Cade
5:00 pm, June 3, 2020 Technical Issues
DYPOTATOE replied to Web App
@EA_Cade Yes, but it doesn't work...
5:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to packs won't open
Hi @XTofy96X,Sorry to hear it, is this happening in game or on the Companion/Web app? -EA Cade
5:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to Question about who we are matched with
Hiya @Keiheuvel You're only matched based upon 3 factors: Your Location Your Division Your Form (Only in FUT Champions) Your team overall rating and input method are not factored i..
5:00 pm, June 3, 2020 Technical Issues
Lexwolverine555 replied to Question about who we are matched with
@Keiheuvel I use a keyboard. I've mapped the buttons for the skill moves near the directional buttons which in my case areP for up;L for left:à for right:ò for down. Italian keyboardYou're right, It..
5:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to Issues with Fifa20
Hi @patrisan2020,Can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade
5:30 pm, June 3, 2020 Technical Issues
XTofy96X replied to packs won't open
@EA_Cade in console (ps4) it gives me a message saying " We're currently experiencing issues with the store. please try again later " in the web app and companion app i get " we're cur..
5:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to Kits problem
Hi @BrawnierSkate22,Are you using the Bob Marley or Ramadan kit?We're tracking an issue with those 2 at the moment. -EA Cade
6:00 pm, June 3, 2020 Technical Issues
BrawnierSkate22 replied to Kits problem
@EA_Cade Yes right, I am using bob’s kit
6:00 pm, June 3, 2020 Technical Issues
EA_Cade replied to EA Account
Hi @xUFz,To recover this account I'd like to ask you to do the following for me:1. Go to http://help.ea.com/account-recovery/web-form2. Fill in the requested information in the text fields. 3. Make su..
6:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to an error occurred downloading the fut squad update. please try again
@HiddenMatrix77 Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, June 3, 2020 Technical Issues
HiddenMatrix77 replied to an error occurred downloading the fut squad update. please try again
@EA_Cade i've tried deleting everything in my profile delete option in fifa menu's, i'm just struggling to get it to start fifa up as if I were playing it for the first time, because i'm not gett..
6:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to Got normal Carlos Tévez during LATAM TOTSSF
Hiya @Sembo529 This is a known issue being investigated by the FIFA team as we speak: -EA Cade
7:00 pm, June 3, 2020 Technical Issues
Sembo529 replied to Got normal Carlos Tévez during LATAM TOTSSF
Oh, okay. Hope you guys find a solution! (and that I get my TOTSSF Tévez ;P)
7:00 pm, June 3, 2020 Technical Issues
AvengerRanger replied to Fut squad is deleted
Hey @F2SamuFleet , Squad Building Challenges (SBCs) let you build unique Squads using your Players based on different challenge requirements. Submit your Squad to trade your team for ex..
7:30 pm, June 3, 2020 Technical Issues
AvengerRanger replied to disconnection in all matches
Hey @dcs3000 , Sad to hear it. Maybe you could try these steps: 1) Troubleshooting connection problems: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/ 2) If..
7:30 pm, June 3, 2020 Technical Issues
AvengerRanger replied to cheating
Hey @zyx5656 , In many EA games, you can report players or content directly. This is the best way to inform EA of a violation of the rules because this way they will automatically recei..
7:30 pm, June 3, 2020 Technical Issues
patrisan2020 replied to Issues with Fifa20
Yes, I am happy to send you a photo. Would this be made public? Or private. Thanks,
7:30 pm, June 3, 2020 Technical Issues
AvengerRanger replied to everything freeze
Hey @Burundel , Sad to hear it. Maybe you could try these steps: 1) Troubleshooting connection problems: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/ 2) I..
7:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to i did not receive my guaranteed ligue1 tots pack even though i completed the dme
Hi @Whodatflu,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
7:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to Technical difficulties
Hi @kc_ozzy21,PSN was down briefly around this time but has now recovered, are you able to connect now? -EA Cade
8:00 pm, June 3, 2020 Technical Issues
AvengerRanger replied to FİFA 20 PC Game is not opening
Hey @erenyilmaaz1 , Not many details to help you with your issue, so please attach MSInfo report and DxDiag
8:00 pm, June 3, 2020 Technical Issues
AvengerRanger replied to Transfer market locked
Hey @waseemabdul7 , I guess that problem is that your PS account has not earned access to the Transfer Market on the Web and Companion apps yet. Continue playing FUT on your platfo..
8:00 pm, June 3, 2020 Technical Issues
Keiheuvel replied to Question about who we are matched with
Thanks mate, guess I'll have some learning to do. If only career mode didn't suck
8:30 pm, June 3, 2020 Technical Issues
EA_Cade replied to Incredibly confused about how cases on this site work
Hi @akamegachill,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.An advisor cannot assist with a banned account. -EA Cade ..
10:00 pm, June 3, 2020 Technical Issues
akamegachill replied to Incredibly confused about how cases on this site work
@EA_CadeThis is literally the exact process that I went through and it just made a case after I filled in the form. There is literally no other option given to me except for contacting an advisor...ht..
10:00 pm, June 3, 2020 Technical Issues
Eberyn replied to Fifa 20 AMD 60 FPS LOCK Problem
help me guys
9:00 am, June 4, 2020 Technical Issues
AkameGaChill replied to Incredibly confused about how cases on this site work
@EA_CadeThis is literally the exact process that I went through and it just made a case after I filled in the form. There is literally no other option given to me except for contacting an advisor...ht..
9:30 am, June 4, 2020 Technical Issues
EA_Barry replied to EA account invalid
@DrDalevich Check that your email address is correct using this info: https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your-game/ If you..
10:00 am, June 4, 2020 Technical Issues
EA_Barry replied to Fifa 20 wrong email
@1L9E8E4 If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more infor..
12:00 pm, June 4, 2020 Technical Issues
EA_Barry replied to Fifa20 won’t let me play the game
@dave270781 There were some connectivity issues the last twelve hours or so but you should be good to go now. Thanks.
12:30 pm, June 4, 2020 Technical Issues
LaPlof replied to Fifa20 won’t let me play the game
Nope, not a connectivity problem for me. I changed my PSN email for security reasons a few weeks ago and now I'm locked out of all four of my EA games and your websites help/contact section is malfunc..
12:30 pm, June 4, 2020 Technical Issues
RubyJavelin replied to Loan player and consumable player problem
Pretty sure you posted this in the wrong section. Let me just tag someone that can move it. @EA_Cade
1:30 pm, June 4, 2020 Technical Issues
